ACD Phone System

ACD - Automatic Call Distribution phone system is mainly a computer telephony integration program that automatically assigns the incoming calls to a specific group of call answering agents. To help call centers and customer care centers enhance their efficiency and enjoy maximum flexibility, AccessDirect offers hosted PBX phone system featured with an advanced ACD system. Our ACD phone systems ensure effective call management all through busy office hours and after-hours.

ACD Systems Manage Large Volume of Incoming Calls

ACD phone systems offered by AccessDirect are highly affordable and efficiently process the huge volume of incoming calls to your organization. Our ACD system evenly distributes calls among the available agents. When a call arrives, the first person included in the list gets the call; if the particular agent is busy or hasn’t attended the call, it is immediately transferred to the next call answering agent who is free.

The major feature of AccessDirect’s ACD phone system is that it keeps track of the call durations of all the agents, particularly the time-span of their last calls. Then our ACD system assigns the next incoming call to the call answering agent who has been off the phone for a longer time. Our ACD systems thus balance the call traffic to your firm rather consistently.

Supports Skill-based Call Routing

AcessDirect’s ACD systems support skill-based call routing. The administrators can grade the workforce based on their skills. Experienced employees that are assigned high ranks get to manage the maximum number of calls. With this facility, the newly appointed workforce not listed in the top rankings will be made to attend lesser number of calls, and would also get an opportunity and more time to master the working of the entire system. Online web-based tracking facility for monitoring queue and employee activity is also available in our ACD phone system.

Contact Us for Customized PBX Solutions

Apart from the ACD system, our virtual PBX phone systems include advanced call management features such as auto attendant, find-me/follow-me call forwarding, voicemail, voice to email, fax to email and more. You can utilize all the functionalities of AccessDirect’s ACD phone system at affordable monthly service charges.

Available Packages

Our ACD systems are customized PBX solutions that would substantially enhance your business communication. Please contact us today at (877) 599-6500 for a free consultation.

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Customer Testimonials

“Thanks for all your help. This is AMAZING! I'm able to keep tabs on three people using your system. If you ever need a customer reference, quote, etc., count me in. I'm a VERY happy customer!”

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Exchange Consultants

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