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ACD Phone System
AccessDirect is a service provider of Hosted PBX system. We can provide you with the latest Hosted PBX phone system featuring an advanced ACD system. We are leading providers of ACD phone systems. Our ACD phones have been successfully implemented in numerous call centers and customer care centers across the United States. We provide cost effective ACD phone systems which are highly affordable for our customers. Our phone systems additionally feature an auto attendant, voicemail, fax to email, and follow me call forwarding. You only have to pay a reasonably priced monthly service charge for our virtual phone service.
The main use of ACD phone systems is in call centers and customer care centers. Call center companies need to be as efficient and vigorous as possible to allow the maximum flexibility. ACD phone systems enables a high efficiency rate in call management. Our ACD phone system utilizes call queuing system for effective call management.
Our ACD phone system distributes calls evenly among the available agents. First person on the list gets the calls. If this agent is busy or doesn’t answer the call, it is routed to the next person who is free. Our ACD phone system keeps track of the last call durations of all the agents and can direct the next call to the agent who has been longest time off the phone. Heavy call traffic is thus balanced. Our advanced ACD phone system features online web-based tracking facility for monitoring queue and employee activity. You can configure and monitor our ACD phone system through this easy-to-use configuration tool.
Skill-based routing is another feature of our ACD phone system. Administrators can rank the employees according to their work skills. This allows the system to adjust the amount of calls they are handling. The experienced employees are ranked high and they can handle more calls while, new employees are ranked low and it helps them to attend less amount of calls and give them more time to learn.
Music on hold is another feature of our ACD phone system. This feature allows the customer to hear music while on call waiting. You can utilize the music on hold option to play a custom informational or promotional message. Callers will thus never get bored when they are on call waiting.
We are AccessDirect, a leading provider of PBX phone systems (virtual/hosted). Our ACD phone system can thus be effectively utilized to improve business operations for call centers and customer care centers. It will help to solve the busy call traffic problems in an efficient manner. Telephone us at 877-599-6500, and allow one of our
knowledgeable customer service representatives provide
you with a quote for your Small Business today.
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