ACD Phone System

Automatic Call Distribution (ACD) phone systems help to distribute incoming calls evenly among call representatives. We at AccessDirect, can provide you with a Hosted PBX phone system featuring a sophisticated ACD. Our phone system being hosted is affordable. Thus, even though you may be operating a small company you can get an ACD phone system at a very affordable rate. Our virtual PBX phone system only costs monthly service charge.

ACD phones are crucial when it comes to providing best customer service. Companies need to manage incoming calls from their customer care numbers in an efficient manner by handing over these calls to the proper call agents. Our Hosted PBX phone system feature utilizes the ACD technology to route calls to the right call representative group. Call queues with the least possible interruption will be maintained. We can assure you that your calls will never be missed. In case no call representatives are free at a particular instance, calls will be forwarded to the voicemail system. Callers can leave their message here, instead of waiting for someone to attend their calls. AgqRJZkbj2

Our phone systems are implemented in a virtual manner using a dedicated high bandwidth connection. Hence, you can get any number of phone extensions. Our ACD phone system can be implemented with equal efficiency for a company having hundreds or thousands of call agents. You can even manage multiple call centers through a central administrative point using our ACD phone system.

Our ACD phone features real time monitoring, which helps you to know what is going on at any instant. You will be provided with queue logs, so that you can keep track of number of calls waiting, time of agents log in and log out of queues, and other significant management data. This kind of log management should help your organization develop better customer care service.

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• Virtual PBX
• Automated Phone Attendant
• Business Phone Answering Systems
• Voice Mailbox
• Tollfree Number Service
• VoIP Office Phone System