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ACD Telephone System
AccessDirect is a leading provider of Hosted PBX system. We can provide you with the latest Hosted PBX system featuring an advanced ACD system. Our ACD telephones are used successfully by many call centers and customer care centers across the United States. We provide cost effective ACD telephones systems which are highly affordable for our customers. You do not have to invest heavily. Our ACD telephone system is available at a monthly service charge.
Automatic Call Distribution (ACD) is used in call centers and customer care centers to manage busy calls. It needs to be efficient and vigorous to the maximum possible level to ensure high flexibility for your company. Our ACD telephone system can be used to effectively manage busy calls. Many providers simply direct calls to a name list and call it ACD queuing. It leaves customers with incomplete and annoying system. Our PBX telephone system uses the actual ACD system.
Our ACD telephone system is capable of distributing calls evenly among the available agents in an ACD system. It keep track of last call duration of agents since last received call, and directs the next call to the agent who has been longest time off the phone. In this system the first person on the list gets every call. If the agent doesn't answer the call, it is routed to the next person who is free. Thus the call load is balanced.
Administrators can keep in track of who is working using self-managed administrator system. By this each employee can login themselves in and out of the queue. Thus organization can watch queue and employee activity. Music on hold is another feature of ACD telephone system. This allows the customer to listen to music while they are in the call waiting state. There is an option to play a custom informational or promotional message. Thus a caller will never get bored when he/she is in call waiting.
Skills-based routing is another feature our ACD telephone system. In this feature the employees can be ranked according to the work skill by the administrators. This allows the system to adjust the amount of calls they are handling. This means the experienced employees are ranked high and they can handle more calls mean while, new employees are ranked low and it helps them to attend less amounts of calls and give them more time to learn. Our ACD telephone system can thus be effectively utilized to improve business operations. It helps to solve the busy call traffic problems in a call center easily.
We are AccessDirect, a leading provider of PBX phone system (virtual/hosted). Our ACD telephone system enables you to setup a customer care center at a very affordable price. Our telephone system additionally features voicemail, fax mail, auto attendant, and follow me call forwarding. Telephone us at 877-599-6500, and allow one of our
knowledgeable customer service representatives provide
you with a quote for your Small Business today.
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