Hosted PBX Phone System - Auto Attendant

What is a PBX?

A hosted PBX phone system is variously referred to as a virtual PBX, virtual receptionist, auto attendant, or virtual phone system. PBX stands for private branch exchange, an old fashioned on-premise hardware based phone system. Now you can get all the most sophisticated features of an expensive PBX phone system without the expensive hardware. Tie your virtual workforce together with a virtual PBX phone system.

Small business owners want to present a large, professional image—no matter how many employees they have. We will assist you in writing and recording a customized greeting, and we have many templates to choose from. The virtual PBX recording makes it sound like you are all sitting together in an office tower (even if it is just you, wearing many hats).

With a virtual PBX phone system you can have the sophisticated features of a Fortune 500 company, without expensive equipment.  A virtual PBX comes loaded with features such as voicemail, fax mail, auto attendant and find-me/follow-me call forwarding.  We provide toll free numbers and local phone numbers with area codes available in major cities, as well as many smaller or rural areas. You can also use your existing phone numbers.  

A Virtual PBX system allows your callers to hear an initial outgoing greeting, choose an extension, and transfer directly to a staff member.  Here’s how it works:

Sample outgoing greeting (what your callers would hear first)

Thank you for calling [company name]
If you know your parties extension, you may dial it at anytime (i.e. extension 11, 12, 13).

For a name directory, Press  (dial by name)
To leave a general message for the front desk, Press  (to general mailbox)
For ____________, Press  (to find me/follow-me number then voicemail)
For ____________, Press  (to find me/ follow-me number then voicemail)
For ____________, Press  (to find me/ follow-me number then voicemail)
For ____________, Press  (to find me/ follow-me number then voicemail)

This greeting will now repeat, to allow you more time to make your selection.

Find-me/follow-me is the ability to put multiple phone numbers on an extension.  If you are not available at the first number, the system will find you at the second number. Once the caller enters an extension, the caller listens to music on hold while you are located.  With find-me/follow-me technology, your staff can work from anywhere, across town or across the country. Each extension can transfer to an office extension, home phone, cell phone or VOIP phone.

A virtual PBX (hosted PBX) phone system provides Fortune 500 features at a small business price and boosts your business operations up to the next level.

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