Automated Call Distribution

The Automated call distribution feature of AccessDirect’s hosted PBX phone systems is the ultimate solution for businesses confronted with heavy call traffic. This advanced system automatically manages incoming calls and routes them to the right person.

To know more about AccessDirect’s virtual PBX phone ACD systems and business-oriented telecommunication solutions, call us at (877) 599-6500.

ACD for AccessDirect Hosted PBX System

Automated call distribution processes incoming calls efficiently and quickly. It routes calls uniformly among your staff members, or in a pre-set sequence that allows call routing in an orderly manner. The auto attendant of the PBX phone system receives calls using an IVR (interactive voice response) and presents callers with a menu listing extensions or departments to which they can connect. Varying interactive voice responses can be set for different callers depending on the dialed number.

You also have the freedom to station call representatives to handle calls arriving from different phone numbers. A call is automatically diverted to the next available representative if it is in the queue. The representative can then transfer the call to the right individual or section.

The main advantages of automated call distribution systems are:

• No busy tones
• Quick connectivity
• Simple and clear voice interface
• No need to recall names or extensions
• No worries of missing important calls

The ACD systems also come with a dedicated call management center that monitors, displays and records the activities of ACD groups. You can listen to call queue status and maintain past and real-time reports of your ACD groups as well as call flow and other activities of the group using a networked PC.

Economical Solution for All Organizations

AccessDirect’s automated call distribution features next generation technology. ACD plays a vital role in running a successful business and at the same time offers organizations an economical solution to value and prioritize client needs.

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Customer Testimonials

“Thanks for all your help. This is AMAZING! I'm able to keep tabs on three people using your system. If you ever need a customer reference, quote, etc., count me in. I'm a VERY happy customer!”

Nick,
Exchange Consultants

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