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Automated phone attendant
An automated phone attendant plays an important role in a phone system by handling calls. It can be used in a supporting role, dealing with the calls that could not be handled by the receptionist. The automated phone attendant can also be utilized exclusively for interacting with the callers.
We, at AccessDirect, can provide you with a state-of-the-art automated phone attendant for your business correspondence. Our automated phone attendant system forms a core component of our Hosted PBX system. This kind of phone system being implemented virtually does not cost as much as the conventional PBX systems. You do not have to spend on expensive PBX equipment. Our phone system even though affordable does not lack in sophistication. Our automated phone attendant comes with all the standard features and also the more advanced features found in a modern Business phone system. There is the dial-by-name directory, dial-by-extension, do-not-disturb mode, music-on-hold, and 0-out to live receptionist features.
A Hosted PBX system is implemented through a dedicated telephone or Internet connection. Hence, you can configure the automated phone attendant system using our web based configuration tool. No expertise is required for customizing our systems. You can program it with your own greeting message. The system can be further customized to play different messages during working hours and after hours. The message can also be varied for weekends and holidays.
We, at AccessDirect, provide toll free numbers and local phone numbers as part of our service. The automated phone attendant can be customized to present different greeting message and caller menus depending on the source of the calls. You can thus apply your marketing strategies to win over customers and clients from different regions.
The automated phone attendant works also with the voicemail system to handle your calls in a professional manner. Calls are routed to the extensions selected by the callers. However, in case the lines are busy and no live operators are available for handling the calls, the automated phone attendant diverts calls to the voicemail system, wherein callers can leave their messages. The voice mail system ensures that all your callers never hear busy tones, and they do not have to redial again and again. The automated phone attendant system also routes calls to remote extensions using the find me follow me call forwarding. Calls from your official numbers can thus be receive in your cell phone, when you are not in the office. This kind of call forwarding ensures that you never miss important official calls.
We are AccessDirect, a leading provider of Business PBX systems (virtual/hosted). Our automated phone attendant will create an impression of your company being a Fortune 500 company. Telephone us at 877-599-6500, and allow one of our
knowledgeable customer service representatives provide
you with a quote for your Small Business today.
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