Hosted ACD

Adequate customer care service and support can increase sales, customer satisfaction and higher turnover. Automating incoming and outgoing call management by using a hosted ACD instead of using expensive equipment can save a lot on money and resources of small enterprises. AccessDirect can provide your business with a Hosted ACD system that lets you setup a call center at the minimum cost possible.

Hosted PBX System Featuring ACD Technology

ACD technology is one of the key features available in our hosted PBX phone system. The hosted phone systems that we provide can be effectively used in call centers, since it eliminates the expenses required to purchase, install and maintain the phone system. Our hosted ACD enables to route calls to agents working from home, which considerably reduces additional equipment costs. The background routing of calls is done via the follow me call forwarding system. You only require dedicated connections to get the full functionality of our phone system. You only have to pay a monthly service charge for our service.

Automatic Call Distribution phone systems facilitate to divide calls into inbound and outbound. ACD queues can be set up in order to balance the workload between call agents. Our hosted ACD lets the administrators to identify the employee that are available to attend calls or are busy with calls. Call routing can be accordingly balanced. Our Hosted ACD additionally features intelligent call queues, over flow call routing, skill based routing, and multi-tier support.

Handle your Calls in a Professional Manner

We provide hosted ACD as a part of our hosted PBX phone service. A large number of calls can be received frequently through these hosted ACD phones. Since calls received are handled in a professional manner, we assure you that your callers can be converted to your regular customers. Our hosted ACD phone eliminates busy signals. Calls that could not be routed to a live person owing to engaged tone, will be routed to the voice mail system. Messages from the callers can be recorded here. Callers will be able to deliver their queries or messages to you, instead of being kept to hear the busy tone. The call routing process is fast, so that the callers will not have to wait in the phone lines for a long time. Our hosted phone has a feature-rich auto attendant system that provides a world-class caller interface. The auto attendant utilizes the ACD technology to route calls to the right call group.

Local and Toll Free Numbers

We at AccessDirect provide local numbers and toll free numbers as part of our phone service. These numbers will assure you hordes of calls from all over the nation. The hosted ACD system can be utilized here to manage these calls in a more efficient manner.

Call 1.877.599.6500
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Customer Testimonials

“Thanks for all your help. This is AMAZING! I'm able to keep tabs on three people using your system. If you ever need a customer reference, quote, etc., count me in. I'm a VERY happy customer!”

Nick,
Exchange Consultants

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