PBX ACD Phones

AccessDirect is a leading Hosted PBX company. We can provide you with a PBX phone system which is affordable for any small or medium sized business. Our PBX system features an ACD (Automatic Caller Distribution) system which can be implemented to handle large volumes of customer care calls. Using our low-cost yet feature-rich and reliable virtual PBX system, you can setup a call center or customer care center in a cost effective manner.

Fast and Efficient Call Handling

Our PBX system with ACD can improve your call centers capability to process calls fast and effectively. By integrating PBX ACD system, call centers are able to enhance call processing efficiency by bringing excellent call management features. PBX ACD integration provides feature rich solutions that can be implemented for various applications that enhance usual call center activities. At greatly affordable cost, our PBX ACD solutions has enabled better services and increased chances for small and medium sized companies.

ACD technology plays an important role in the operation of call centers because of its capability to resolve client queries, organize, prioritize and route inbound calls automatically to the next available call representative. Our hosted PBX phone system features multiple ACD’s that can be implemented to handle various kinds of calls.

Our PBX ACD phone system helps to divide and distribute inbound and outbound calls evenly among call agents. PBX ACD enables to balance the work load between the call representatives that can ensure that each callers receives efficient services in the real-time without keeping the callers in waiting. Almost all the call centers maintain a multi tier support system, in order to handle calls in a powerful manner. PBX ACD phone system that we provide can effectively support call distribution among these multi tier staffs organized in call centers. In addition our phone system will let your PBX ACD call center to offer flexible call routing and call processing.

Get a Single Local Identity for your Company

PBX ACD phones are essential when it comes to providing optimum customer care services. PBX ACD system will route the calls originated from particular customer care numbers to the contact centers in the real time. PBX ACD solutions widely support telecommuters and mobile workers in order to make their off-site jobs easier. PBX ACD phone system enable both inbound and outbound customer care services. Our PBX ACD system has the ability to give you a single location identity, even if your company has a large number of branch offices.

Our PBX ACD phone system equips a feature rich auto attendant system that utilizes the ACD technology in call routing process. No calls can be missed. Our phone system being hosted does not require additional PBX equipment. Phone system that we provide are virtually implemented using dedicated connection. Hence our phone system are available at affordable rates.

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Customer Testimonials

“Thanks for all your help. This is AMAZING! I'm able to keep tabs on three people using your system. If you ever need a customer reference, quote, etc., count me in. I'm a VERY happy customer!”

Nick,
Exchange Consultants

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