Virtual Contact Center

A Virtual Contact Center enables you to establish a local business presence in almost any city across the nation. A virtual presence can be utilized effectively for handling customer care calls and business enquiries from any selected market region. You just have to publish a virtual correspondence number having the access codes of the city/state where you are eager to establish your business presence. Calls and faxes to these numbers will be delivered to you instantly, without your callers having any idea about your actual location. They will only have to pay according to the local call rates. A virtual contact center should serve as a cost effective alternative for a physical branch office. You need not go through the hassles of renting branch offices and appointing staffs to manage the local customer care enquiries in the region of choice.

Establish Virtual Contact Centers in Selected Market Regions

A virtual contact center is best preferred by companies looking for expanding their current business reach, but at the same time do not have the necessary resources to establish new branch offices. We, at AccessDirect, can help your business establish virtual contact centers across important market regions in the United States. We are basically service providers of Hosted PBX systems. Our phone system being hosted is implemented in a virtual mode through dedicated phone connections. You therefore do not require PBX equipment to implement our phone system. The overall costs involved for implementing our phone system will therefore be less compared to conventional phone systems.

PBX Phone Features

Our Virtual phone systems should be ideal for establishing Virtual Contact Centers. You do not have to pay huge amounts. As part of our PBX phone service, we provide local numbers having the area codes of important US cities. Our phone system will route calls and faxes from these numbers to your current location. This call routing along with the sophisticated features of our phone system, should help your company handle the region specific local customer care enquiries with ease.

Our phone system comes with a host of PBX features that are required for handling customer enquiry calls and faxes from prospective clients. Our virtual phone PBX system features auto attendant, voice mail, fax to email, and follow me call forwarding. Additionally, you can customize our phone system according to the region. Thus calls coming from New York numbers will have a menu system and greeting message different than those featured for Los Angeles numbers. You can thus customize the virtual contact center to give your company a more localized appearance.

Your company can even get toll free numbers from us. You can publish a general contact and info number for your company, and expect a good number of callers from the toll free numbers. Our phone system features Automatic Call Distribution (ACD) for handling large number of simultaneous calls. You can employ a group of call representatives for attending to the calls from your toll free number. You can setup a fax on demand service for providing general information about your company.

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• Voice Mailbox
• Toll Free Numbers 866
• VoIP PBX
• Small Office PBX Phone System
• USA Phone Numbers
• Online Fax

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Customer Testimonials

“Thanks for all your help. This is AMAZING! I'm able to keep tabs on three people using your system. If you ever need a customer reference, quote, etc., count me in. I'm a VERY happy customer!”

Nick,
Exchange Consultants

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