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Virtual Receptionist
Large companies have a sophisticated auto attendant system, wherein a caller is given a host of options to choose from, depending on the person or department he wishes to connect with. Such systems are expensive, hence small and medium companies find it difficult to own and maintain them. These companies can opt for the virtual receptionist service provided by hosted pbx firms. Using a virtual receptionist system, a small company can sound ‘big’ by providing the same kind of customer interface that large companies boast about. Additionally, this kind of service is available at a far lesser cost than the conventional premise based system.
An auto attendant system forms the core part of the virtual receptionist system. All the incoming calls to a company are first answered by the auto attendant. The caller is greeted by a recorded voice message which then guides through the various options for connecting with the required person or department. The auto attendant can also be programmed to play company or product information, give driving directions, or even connect to a live operator. It can also be programmed to give different messages depending on the time of the day. For instance, the message that is played during office hours may differ from that played during after-hours.
Virtual receptionist service forms part of the hosted pbx system. A company which already owns a toll free number can connect this number with the virtual receptionist system. Apart from the existing number, a new toll free number can be arranged through the hosted pbx service provider.
PBX Phone System features may include:
voice mail, voice to email, fax, fax to email, caller ID,
call screening, multiple find-me/hunt numbers, 1-4 digit
extensions, dial by name, dial by extension, music on
hold, web administration, custom menus, daytime/after
hours menus, call transfer, e-mail message delivery,
cell phone message notify, pager notify, do not disturb,
and temporary forwarding of messages.
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