Virtual Auto Attendant

A virtual auto attendant, as the name suggests, is implemented without equipment. It is one of the core components of a Hosted PBX system. This kind of phone system does not require any onsite equipment for implementation. All it requires is a dedicated telephone or Internet connection. The virtual auto attendant forms an interface between the phone system and the callers.

Several Options Available

We, at AccessDirect, specialize in Hosted PBX system. Our Virtual PBX system boasts the same kind of features which are found in the expensive phone systems owned by large multinational companies. We will provide the same type of caller interface through our virtual auto attendant. Your callers will be presented with a menu containing options such as dial-by-name directory, dial-by-extension, zero out to live receptionist, or leave a message. Our phone system with auto attendant will route calls to the appropriate extension depending on the options chosen by the callers.

Professional Call Handling

The virtual auto attendant system can be utilized to ease the work load on your receptionist. It can also be implemented exclusively without the need of a receptionist. We can provide you with toll free numbers and local phone numbers, which will ensure calls from various parts of the nation. Our virtual auto attendant will handle all these calls in a very professional manner, routing them to the appropriate extensions. If the lines are busy, it will route calls to the voice mail system so that callers can at least leave their messages. By using our virtual auto attendant you are ensured that calls are never missed.

Apart from routing calls within your company our virtual auto attendant system also diverts calls to other locations. You can have branch offices at various locations. Calls meant for these offices can be routed from your central phone numbers. Your company can thus seem to be existing in a single physical location. Similarly using the find me follow me call forwarding technique, the virtual auto attendant will route your official calls to your cell phone or residence number. This routing system can be effectively employed for handling calls for employees who are constantly on travel.

No Onsite Equipment Required

The auto attendant system being virtual in nature does not require any premise-based equipment. Since it is implemented through a dedicated connection, we provide a web-based configuration tool for managing the virtual auto attendant. The configuration settings do require very high expertise. You can adjust the settings according to your convenience.

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