VoIP ACD

AccessDirect’s advanced ACD (Automatic Call Distribution) phone systems with VoIP technology offer efficient and professional routing of incoming business calls in your office. Our sophisticated and easy-to-implement call distribution system helps to efficiently manage large volumes of business calls. Our VoIP ACD that functions as part of our VoIP phone services are specially designed to meet the routine telecommunication needs of all small and medium-sized businesses. Our VoIP PBX phone system is cost-effective and all you need to pay is a reasonable monthly service charge.

Call 877-599-6500 for more information on our affordable VoIP ACD services.

Highly Responsive Call Distribution

Call routing is performed through an advanced call queuing system that distributes inbound calls among the call agents. If the first extension to which the call is routed is busy, it is automatically routed to the next available extension. This ensures that callers are not kept waiting.

VoIP ACD Service Highlights

• Balanced call load
• Skill-based call routing
• Online web-based tracking
• Music on hold
• Even distribution of calls
• Effective call management

Innovative VoIP Technology Interface

We utilize Session Initiation Protocol (SIP), the latest advances in VoIP technology, for delivering quality service. This text-based, easy-to-program, and scalable protocol initiates sessions between a customer and automated call distribution. Calls from both PSTN as well as Internet-based networks can be perfectly managed using SIP.

Establish a Virtual Presence

The virtual nature of our phone system and the VoIP technology helps to easily set up virtual offices at different locations of your choice. Call management and call routing is carried out through a web interface.

As part of our business VoIP services, we help you deliver quality services with our advanced call management facilities integrated to the phone system, which include auto attendant, voice mail, email fax, call forwarding and much more.

Enhance your customer service and improve your small business profitability with AccessDirect’s innovative VoIP ACD phone service.

Call 1.877.599.6500
or CLICK to Chat Live

SEE HOW IT WORKS!

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NEED A LOCAL NUMBER?

• Toll Free Fax
• Virtual Phone Number
• Automated Call Distribution
• Local New York Phone Numbers
• Mail Fax Service
• Virtual Receptionist

Common Questions:

How does your service work?

Can I keep my current phone number?

How do I know if AccessDirect is a good fit for my business?

What if I need help choosing the right system?

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Customer Testimonials

“Thanks for all your help. This is AMAZING! I'm able to keep tabs on three people using your system. If you ever need a customer reference, quote, etc., count me in. I'm a VERY happy customer!”

Nick,
Exchange Consultants

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