What Is Automated Voicemail?
An automated voicemail system includes advanced features for routing calls, retrieving messages and other functions. Automated voicemail systems may be set up to convert and forward incoming messages via text or email. They can also prompt callers to leave their message with a specific desk or extension, ensuring it gets to the right person – and gets an informed response – faster.
Almost all automated voicemail systems allow businesses to record a personalized greeting that creates a more professional impression on incoming callers. Users can also create information-only mailboxes that provide clear, prerecorded answers to frequently asked questions.
Key benefits of an automated message system include 24/7 call management, more effective call routing and the ability to connect seamlessly with remote employees, among other features. Systems are often highly customized to reflect the needs of individual businesses. To learn more about your options, keep reading or contact an AccessDirect representative for assistance.