Automatic Call Distribution
Automatic Call Distribution (ACD) forms an integral part of a Hosted PBX phone system handling customer care numbers. A large number of calls are received constantly through these customer care numbers. Management of these calls is critical when it comes to achieving long-term enterprise goals. Conversion of callers into potential customers or clients is guaranteed if calls are handled in a professional manner, without keeping the callers waiting.
We, at AccessDirect, specialize in Hosted PBX system. Our phone systems are hosted hence no equipment is involved. The implementation is done in a virtual manner using a dedicated connection. Our phone systems hence cost less. Our hosted PBX phone features an advanced auto attendant system that effectively utilizes the Automatic Call Distribution technology. Using the Automatic Call Distribution technology, calls to your numbers will be evenly distributed among your caller agents. The routing will occur instantly without keeping the callers in waiting. Call queues with the smallest possible delay will be maintained.
The basic interface to our phone system is provided by the auto attendant system. It provides the necessary greeting message and the menu for selecting the right extension. Once an extension is chosen, your callers will be routed to the appropriate call groups. Assignments of calls to the available call agents in a particular group will be managed by the Automatic Call Distribution system. In case no call agents are available at a particular instance, callers can be set to wait for a certain period in the call queues or they can be directly diverted to the voicemail system. The waiting period in the call queues can be set according to company preference.
Automatic Call Distribution System Implementation
Implementing an Automatic Call Distribution System through our phone system should fit into your budget, even if you are operating a small or medium sized company. Our phone systems are implemented in a virtual manner. Hence it is scalable to a large extent. The Automatic Call Distribution System can be implemented with equal effectiveness for a company having few hundred call agents or numbering in thousands. You will get the required number of extensions when required. Addition of new extensions is reflected instantly throughout the phone system.
Our virtual PBX phone system enables you to centrally manage multiple call centers. You may have call groups located at different locations. The Automatic Call Distribution system we implement should route calls to the right call group instantaneously irrespective of the physical location. You can thus maintain a centralized customer care number, calls to which will be distributed evenly among different call groups located in different physical locations. Our phone system should help you in giving central access numbers for your callers.
We are AccessDirect, a leading provider of automatic call distribution solutions. Our phone system equipped with the Automatic Call Distribution system should be helpful in setting up a call center at the lowest cost possible. Our phone system additionally feature voicemail, fax to email, and follow me call forwarding. You only require to pay a reasonably priced monthly service charge for our phone services. Telephone us at 877-599-6500, and allow one of our knowledgeable customer service representatives provide you with a quote for your Small Business Virtual ACD today.