Real time monitoring in Hosted PBX systems

In conventional phone systems, monitoring your call traffic means approaching the phone company. These companies did provide the necessary statistics, but you have to wait for a day or two to get the necessary info. If you really want to monitor your phone network in real-time, the best option that is currently available is a hosted PBX system.

A hosted PBX system, as the name suggests, is hosted and not installed in the conventional sense. You do not have to purchase and install expensive PBX equipments. You will get your phone system delivered in a virtual manner through a dedicated connection. Calls and faxes to your official numbers will be routed through this dedicated connection. Since this kind of PBX system is virtual, the service provider will provide you with a web-based phone management tool to configure your phone system.

The web-based management tool comes with all kinds of configuration possible in a phone system. A company owner therefore has the freedom of adjusting the system as per individual preferences. The easy to use interface makes it possible to change the settings without relying on the expertise of a technician.

The configuration tool also comes with a traffic monitoring component. You can check your call activity and numerous other statistics in real-time. There is no need for calling the phone company. You can keep a check on individual phone usage, the number of missed calls, and callers who are currently waiting. This wide range of real-time statistics can greatly help you in improving your service towards your callers. You can get a real picture of how your callers are being catered to currently. You can thus promptly make the changes, before you lose out important customers owing to busy signals or bad service.

This article has been published by AccessDirect, a leading provider of PBX phone systems (hosted/virtual). Our hosted PBX system, popularly called virtual PBX, comes with voicemail, fax mail, automated attendant, and follow me call forwarding. We also provide local numbers and toll free numbers (including the popular 800 numbers and vanity numbers). Visit us at www.messagingservice.com.