Dynamic operator assignment in a virtual phone system

Dynamic operator assignment in a virtual phone system is extremely helpful for transferring calls from the unattended station to the next available live person. In case an operator attending to a particular phone extension is not available, calls to this extension can be diverted to another operator. This kind of dynamic operator assignment should help in avoiding the unnecessary glitch in customer care service. Leaving an extension unattended can create a negative impact on the company, if the caller is a really important person.

Although virtual phone systems do come with the option of routing unattended calls to the voice mail system, a live person attending the call really makes the difference. Virtual phone systems are easy to configure, not necessitating any technical know-how of the phone system. Virtual phone systems come with a web-based configuration tool, which features a host of easy options. Operators for a particular extension can be dynamically reassigned any time. There is no tweaking to be done with the hardware or switches, as is done in conventional phone systems.

Dynamic operator assignment can be effectively used for replacing the current receptionist desk extension. In case your normal receptionist is on leave, another employee who is appointed to perform these tasks can receive calls in his/her desk. Thus there is no risk of leaving the calls unattended.

Although large companies usually employ an auto attendant system to handle the multitudes of calls that arrive each day, a receptionist is available in case callers choose the ‘Zero out to live operator” option. The extension of the live operator can be changed in a virtual phone system via dynamic operator assignment. All it takes is a few mouse clicks and parameter changes in the web-based configuration tool.


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virtual receptionist, and business voicemail. We also provide virtual phone numbers, local numbers, toll free 800 numbers, New York 212 numbers, and Virtual Los Angeles numbers. Visit us at www.messagingservice.com.