Setting Separate After-Hours Greetings in Auto Attendant System

An Auto attendant system brings a professional sounding voice response for phone calls. Auto attendant acts as a core part of a business phone system. Since an Automated Attendant system handles the calls in a professional manner, you can eliminate the need for a full-time human receptionist to attend, screen, and direct calls. Callers hear a customized voice greeting, and then are given choices for directing their calls. Today’s auto attendant systems are sophisticated enough to have different greeting messages set according to the time of the day, day of the week, and holidays.

The message heard by callers when the auto-attendant receives the inbound calls can be changed to meet your specific needs. You can set a professional sounding voice message for individual numbers. You can also set your own personalized greeting message to assist your callers to find the right extension or to get the right information they want. Auto attendant allows callers to select menu options through the professional sounding voice commands. For example, you can either route the callers to an ACD queue (dial or say 1 for sales, 2 for support, etc.) if they know the right department they want, but not the name of an individual employee, or connect them to the company directory.

Similar to the business hours your customers can hear different auto attendant greetings during after-hours. After-hours voice greetings can be recorded with your own voice or by programming a natural sounding voice. Since the Auto Attendant is completely Web-organized, it enables you to change your menu and greeting settings at any time. Moreover, the auto attendant system can be customized to play after hours or holiday greetings automatically.

When a caller dial your number during non working hours or holidays, the auto attendant plays a recorded greeting message giving the caller the right information about your office schedule. For an instance, " Hello, this is ________ (your name) ________ (with or in) (company or department). Our office hours are (working days) Monday through Friday, (working hours) 8:00 A.M. to 4:30 P.M. Please leave your name, phone number, and a detailed message after the tone and we will return your call the next business day. Thank you for calling _______ Company.

Your business phone system must provide a professional incoming call managing service for your customers. Businesses of all sizes can use auto attendant as a call center solution for dispatching sales and support calls to customer care service. Setting customized greeting messages according to the time of the day, should help you in projecting your company’s professionalism in a better manner.

This article is published by AccessDirect, providers of Virtual phone PBX System featuring Auto Attendant, ACD system, Voice Mail, email fax service, and virtual receptionist. We also provide virtual phone numbers, local numbers, toll free 800 numbers, New York 212 numbers, and Virtual Los Angeles numbers. Visit us at www.messagingservice.com.