Automated Phone Answering System

By implementing an automated phone answering system, you can manage your business calls in a professional manner, and project a superior business image among your clients and associates. It also helps to reduce the expenses involved in maintaining additional staff for answering calls.

With the support of automated phone answering system you can offer your callers an interface similar to that found in expensive phone systems. The system has major call answering features such as auto attendant, find me follow me call forwarding, call waiting, call conferencing, voice mail, fax, fax to email, caller identity and more.

Handles Business Calls in a Competent Style

The auto attendant in the automated phone answering system attends all calls with professional sounding greeting messages. It offers the callers a set of options such as dial by name, dial by extension, zero out to live operator, 1-4 digit extensions and more. Depending on the choice made by the callers, calls are transferred to the right destinations. Multiple calls can be handled simultaneously without giving line busy signals for the callers.

Communication from Remote Locations Made Easy

By using the find me follow me call forwarding feature integrated in the automated phone answering system, calls to the official numbers can be redirected to your alternate extension phone numbers including residential and cell numbers. Thus you can operate your business using a single phone number from any location.

The system redirects unanswered calls to the voicemail box, so that the callers can leave voice messages. Calls are also routed to the voicemail system when all phone lines are busy. Voice messages can be transferred to your email account as audio file attachments. The arrival of new messages can be notified on your cell number or pager.

Economic Call Management Alternative

Automated phone answering system can be implemented without installing expensive PBX equipment in your office, since it is maintained at the site of the service provider. The Virtual PBX phone services are offered through a hosted server using high speed Internet connection or dedicated telephone network. As the services are shared among a number of users, you can make use of the services at economic monthly charges.

Technorati Tags: phone answering system, virtual pbx, phone answering service, pbx phone systems

Features of Virtual Phone System

A virtual PBX phone system in your small business organization enhances your business image. The highly sophisticated features of a virtual phone system are similar to that offered by high-priced communication systems.

The major call management features of a virtual phone system include the following:

• Auto attendant
• Find me follow me call forwarding
• Call conferencing
• Music on hold
• Caller identity
• Voicemail
• Fax
• Fax to email
• Call waiting
• Automatic call distribution

Control Your Business from Any Location

The auto attendant included in the system acts as a virtual receptionist receiving the calls with professional sounding greeting messages. It provides a menu of options such as dial by name, dial by extension, zero out to live operator and more to the callers. Based on the option selected by the caller, calls are routed to the appropriate destinations. Multiple calls are managed at the same time without sending busy tones to the callers.

The find me follow me call forwarding feature directs the incoming calls to your alternate numbers including cell phone numbers. Thus you can control your business from any location at any time. The system directs the calls to the voice mail box when they are not attended within a specific number of rings or when all the lines are busy. This facility completely eliminates the chances of missing important business calls. Voice messages can be forwarded to your email accounts as audio file attachments. The system also sends alert messages to your cell phone or pager whenever a new voicemail arrives.

Affordable Communication Alternative

The PBX equipments are maintained at the service provider’s site and the services are offered through high speed Internet or telephone networks. As the services are shared among several users, these are made available at affordable monthly charges.

Technorati Tags: virtual pbx, virtual phone systems, hosted pbx, pbx phone system

VoIP PBX Enabled Phone Systems

By using VoIP PBX enabled phone systems, businesses can maintain an excellent telecommunication system without making heavy investments. With the help of this advanced phone system you can offer your customers all the functionalities of a standard telephone system owned by Fortune 500 companies.

Incorporated with a Range of Call Management Features

The VoIP enabled PBX phone system is incorporated with advanced features such as auto attendant, call transferring, call screening, find me follow me call forwarding, caller ID, music on hold, voice mail, and fax to email. The auto attendant included in the system receives all the calls with professionally created salutation messages. It offers the callers a list of options including dial-by-name, dial-by-extension, and group dialing among others. Based on the options chosen by the caller, it routes the calls to the right numbers.

Helps to Operate Your Business from Any Geographic Location

With the help of find me follow me call forwarding, calls can be transferred to the series of alternate numbers of the employees including their cell phone numbers. By this it is possible to manage your business from any location and the callers will assume that you are answering from your office. The system transfers the unanswered calls to the voice mail box of the corresponding employees where the callers can leave voice messages. This further eliminates the chances of missing calls from your potential customers. Moreover, by using VoIP PBX phone system it is possible to contact your employees operating at different locations by using a single phone number.

Establish a Professional Image for Your Organization

Implementation of VoIP PBX system provides a more competent and professional image for your organization. To benefit from the ultra-modern functionalities of the VoIP PBX systems, it is not necessary to purchase and mount expensive equipments at your business place. The equipments are maintained at the site of the service provider and PBX services are offered through a hosted server with the help of high speed Internet connection or telephone network. The PBX services are shared among several users and therefore you can utilize the services at affordable monthly charges. As the equipments are maintained at the site of the service provider, you can concentrate on your business without worrying about the necessary maintenance services and upgrades.

Technorati Tags: voip pbx, virtual pbx, hosted pbx, pbx phone systems

Benefits of Virtual PBX Phone System

Now small business organizations can enjoy all the benefits of a virtual PBX phone system, without making capital investments. By implementing the system you can manage incoming calls in a professional manner.

Virtual PBX phone system is incorporated with an array of sophisticated features such as auto attendant, find me follow me call forwarding, call conferencing, call waiting, voicemail, fax, and fax to email. The major benefits include:

• Saves operating costs: since you needn’t maintain expensive PBX equipments in your premises.
• Offers geographical flexibility: your workforce can operate from any location.
• Can create a local presence: using virtual phone numbers, business presence can be established in any locality.
• Scalability: multiple extensions can be maintained.
• Credibility: can provide an image of a professional company.

Offers Quality Customer Support

The auto attendant in the system receives incoming calls with professional sounding greeting messages. It offers a menu of options to the callers such as dial by name, dial by extension and more. Routing of calls to the appropriate extensions is carried out according to the option selected by the callers. The system can manage multiple calls at the same time without sending busy signals to the callers.

The find me follow me call forwarding feature forwards incoming calls to your alternate numbers including cell phone numbers. Therefore you can manage your business from any location. If the calls are not answered within a specific number of rings or if all the lines are busy, they are routed to the voicemail system, wherein the callers can leave voice messages. This facility enables you to remain in touch with your customers round the clock.

Cost-effective Communication Choice

The PBX services are offered through a hosted server with the support of high bandwidth Internet connection or dedicated telephone network. As the PBX services are shared among several users, they are offered at affordable monthly rates.

Technorati Tags: virtual pbx, virtual office pbx, hosted pbx, pbx phone systems

Virtual PBX Auto Attendant

Virtual PBX phone system integrated with an auto attendant is a huge addition in your organization, as it enables easy handling of business calls. By using this modernized answering system it is possible to reduce the expenses involved in maintaining additional staffs for attending business calls.

The Right Option for Your Business Organization

In the extremely competitive small business arena, maintaining an excellent communication system is vital. With the help of highly sophisticated virtual PBX phone system provided with auto attendant, you can manage all business calls in a professional manner. By using this phone system all features of the standard PBX phone systems can be made available to your callers by making minimum of investments.

Create a Corporate Image with Virtual PBX System

The auto attendant in the system can be customized according to your business requirements. It answers all calls with professionally recorded greeting messages and offers the callers a list of options which includes dial-by-name, dial-by-extension, group dialing, find me follow me call forwarding, voicemail and much more. Based on the option selected by the caller, the calls are directed to the appropriate numbers. It also transfers all unanswered calls to the voicemail boxes of the employees, enabling the callers to leave voice messages. Thereby the chances of missing important business calls can be eliminated. Besides, the system is able to handle multiple calls at the same time. And the routing of calls to the appropriate numbers is carried out without giving busy signals to the callers.

Manage Your Business from Any Preferred Location

By implementing this high-tech phone system a business can be managed from any location, while giving the callers the impression that you are operating from your main office. With the system it is also possible to keep in constant touch with your workforce operating from different geographic locations by using a unique telephone number. Through these advanced features your business organization can be projected as a large conglomerate among your business clients.

Cost-effective Option

For implementing virtual PBX phone system, it is not required to purchase or maintain the costly PBX equipments at your site. The equipments are maintained at the service provider’s site and all the functionalities are offered through a hosted server with the support of high speed Internet or telephone network. As the PBX services are shared among several users, the services are provided at nominal monthly charges.

Technorati Tags: virtual pbx, auto attendant, hosted pbx, ip pbx

Hosted PBX - Virtually Communicate Anywhere

By implementing a hosted PBX phone system with flexible features, you can virtually communicate with your potential customers from anywhere at any convenient time. In order to manage your business calls in a proficient manner, hosted PBX systems are incorporated with all the highly sophisticated features of expensive premise based PBX phone systems. These features include auto attendant, caller ID, call conferencing, find me follow me call forwarding, voice mail, fax, fax to email, music on hold and many more. All these features of the hosted PBX system can be integrated with your existing local or toll free number. A hosted PBX system will help you meet your business communication requirements by making minimum investment.

Excellent Communication System with Advanced Call Routing Features

The auto attendant included in the system answers the calls with professional sounding greeting messages and offers the callers a set of choices such as dial-by-name, dial-by-extension and more. Based on the option chosen by the caller, the calls are transferred to the right persons or departments.

Routing of calls to the alternate set of numbers provided by the employees can be accomplished with the find me follow me call forwarding feature. This feature enables to transfer the calls even to the cell phone numbers of the employees. Unanswered calls are redirected to the voice mail box of the employees, where the callers can leave voice messages. Thus the chances of missing important business calls can be avoided. This advanced phone system also has the facility to transfer the voice messages to the email addresses of employees.

A Cost-effective Telecommunication Alternative

For utilizing the hosted PBX service, you are not required to mount and maintain costly PBX equipments in your office. The equipments required are maintained at the site of the service provider. The PBX phone services are offered through a hosted server using high speed Internet connection or dedicated telephone networks. The PBX services are shared among a number of users and therefore the services can be availed of at affordable monthly charges.

Technorati Tags: virtual pbx, ip pbx, hosted pbx, pbx phone systems

Hosted PBX - Manages Incoming Calls

A hosted PBX phone system manages the incoming calls of your business organization in an extremely proficient manner. This is done with the help of highly sophisticated PBX features integrated in the system.

The Hosted PBX Advantage

By implementing a hosted PBX phone system, you can maintain excellent business communication within and outside your organization and accomplish your business objectives without making hefty investments. With the help of this system it is even possible to make long distance calls at a fraction of the actual cost.

The best part of this service is that you are not required to install and maintain expensive PBX equipment in your office premises. All these are maintained at the site of the service provider and the PBX services are offered through a hosted server with the support of high speed Internet or dedicated telephone connection.

Overview of Call Routing Features Integrated in the System

The hosted PBX system efficiently manages all incoming calls and routes them to the different departments or extensions simultaneously without sending busy signals to the callers. In order to handle your business calls, the system is integrated with features such as auto attendant, find me follow me call forwarding, caller identity, voice mail, fax to email, call conferencing, music on hold and more.

The auto attendant in the system receives the incoming calls with professional business greeting messages. It offers the callers a set of options such as dial by name and dial by extension, and transfers the calls to the right departments or extensions, based on the option chosen by the caller. The find me follow me call forwarding feature allows transferring the incoming calls to your alternate personal numbers including cell numbers and therefore you can manage your business from any preferred location.

Voice Mail and Email Features

The system also has the facility to route unanswered calls to the voice mail box of the employee so that the callers can leave voice messages. Besides, voice messages can be directed to your email account as audio file attachments. These messages can be opened in your laptop even when you are on the move. All these features ensure that you don’t miss important business calls from your customers.

Technorati Tags: virtual pbx, ip pbx, hosted pbx, pbx phone systems

Hosted PBX - Call Control Features

By implementing a hosted PBX phone system integrated with superior call control features, small businesses can manage their incoming calls in a professional manner and thus accomplish vested business objectives rather easily.

Incorporated with High-tech Call Control Features

A hosted PBX system with sophisticated call control features enables you to establish yourself in the competitive area of business. This communication system is integrated with all the features that are normally available in conventional premise based phone systems. These include auto attendant, find me follow me call forwarding, call conferencing, voice mail, fax, fax to email, music on hold, caller identity and many more.

The auto attendant provided in the system completely eliminates the need of appointing additional staffs for answering the calls. It receives all the calls with professional sounding salutation messages and offers the callers a set of options such as dial by name, dial by extension and more. Routing of calls to the right destinations is carried out depending on the choice made by the caller.

The advanced call control feature find me follow me call forwarding allows the transferring the official calls to the personal numbers of employees including their cell phone numbers. Therefore your business can be operated uninterruptedly from anywhere, regardless of location.

In order to avoid chances of missing important business calls, the system is provided with voice mail feature. The unanswered calls are routed to the voice mail box of the employees, so that the callers can leave voice messages. Besides, these voice messages can be delivered to the employee’s email address so that they can be checked later using a computer.

Ensured with Manifold Benefits

The major benefit of using a hosted PBX system is that it is possible to maintain constant contact with all the distant customers as well as your employees placed at different locations. Moreover, advanced call control features can be integrated to your existing local or toll free phone number and thus the expenses involved in maintaining additional lines can be reduced. The system also helps to increase the efficiency of your employees.

The Right Communication Choice for Your Company

At present the features of the hosted PBX system can be utilized without purchasing and mounting expensive PBX hardware at your business premises. The equipments are preserved at the site of the service provider and the functions are offered with the support of high speed Internet or telephone connection. You can avail of the PBX functionalities at reasonable monthly charges as the services are shared among a number of users.

Technorati Tags: virtual pbx, call forwarding, hosted pbx, pbx phone systems

Hosted IP PBX - Features and Benefits

Hosted IP PBX phone system is integrated with an assortment of features and its benefits can be experienced without making huge investments. It is considered a convenient and economic telecommunication option for small business organizations.

Major Features and Benefits of IP PBX System

In order to manage your business calls in a proficient manner, the system is integrated with sophisticated features. These include auto attendant, call transferring, caller ID, find me follow me call forwarding, voice mail, fax, fax to email, music on hold and many more. All these features offer the callers the very same interface that is incorporated in conventional PBX phone systems. The major benefits of implementing hosted IP PBX system are the following:

• Enhances your business image
• Considerably reduces your business expenses
• Long distance calls can be made at local charges
• Calls between extensions can be made at reduced call rates

Designed with Exceptional Call Handling Features

The auto attendant feature in the system answers all the calls with professionally recorded welcome messages. It provides the callers a set of choices such as dial-by-name, dial-by-extensions and routes the calls to the appropriate department or workforce based on the option preferred by the callers.

Through the advanced find me follow me call forwarding feature, incoming calls can be efficiently directed to the other numbers provided by the employees, including cell phone numbers. By using this feature you can manage your business from any location and still provide the callers with the idea that you are operating from your office. Moreover, the system automatically transfers the unattended calls to the voicemail box of the employees where the callers can leave voice messages.

Another benefit of a hosted IP PBX phone system is that you can communicate with all the employees operating from various geographical locations using a single phone number, rather easily. By using the system multiple calls can be managed at the same time. The system routes all calls without sending busy signals to the callers.

Cost-effective Communication System for Your Organization

For enjoying the features of a hosted PBX system it is not necessary to purchase and maintain costly PBX equipments in your office. The equipments are maintained at the service provider’s site and the PBX services are offered through a hosted server using high speed Internet or dedicated telephone connection. The PBX services are shared among a number of users and therefore all the services can be availed at economic monthly charges.

Technorati Tags: virtual pbx, ip pbx, hosted pbx, pbx phone systems

IP Telephone PBX System

An IP PBX telephone system in your business premises is an ideal option which will facilitate communication with your business associates and customers, irrespective of the location. This is a highly scalable solution for any business enterprise to manage calls within the business network, at lower rates.

Benefits of IP PBX Telephone System

Voice over Internet Protocol or IP telephony is the process of transmitting analog audio signals into digital data, using a broadband internet connection. This service lets you make calls to national and international locations to people who have the same facility or any other telecommunication system. Some of the benefits of IP telephone PBX system for your business are:

• Greater functionality
• Reduced operational and infrastructure costs
• Improved business productivity through effective telecommunication
• Routing of calls through existing data networks

Fully Automated System with Easy Call Handling Features

With an IP PBX telephone system, you can effectively manage calls within different departments of your office, as well as, with your customers in different locations. The system comes with numerous advanced call handling features such as voice mail, fax mail, caller ID, find me follow me call forwarding and more. All calls will be welcomed with professionally recorded greetings with the help of the auto attendant feature. If not answered or unattended, the calls will be automatically rolled to your cell numbers or other extension numbers.

Receive Quotes from Reliable Providers

While going for an IP phone system, you should take care to choose one that exactly meets your business needs. Many IP PBX telephone system providers make available unlimited extensions such as virtual extensions, global extensions and metered extensions that deliver a number of calls simultaneously. Some of them even offer extension numbers for the users, depending on their requirements.

IP PBX telephone system with its many advanced features scores over traditional phone systems, and is a cost-effective means to improve your business productivity.

Technorati Tags: virtual pbx, ip phone system, ip pbx, pbx phone systems

Telephone PBX - Automated Call Routing

For maintaining effective communication with your customers and employees working outside your main office, implementing highly sophisticated PBX telephone system incorporated with automated call routing feature would be an ideal option.

Efficient Call Routing System

PBX telephone has an efficient call routing system which directs the calls to the right person. This is very important in a business environment since delays in communication can be avoided. Through the implementation of PBX system which is integrated with advanced automated call routing facility you can handle all incoming and outgoing calls from any preferred location in an organized manner.

All the PBX functions are provided through high bandwidth Internet connection or a dedicated telephone network. The PBX system is provided with exceptional features such as auto attendant, find-me follow-me call forwarding, fax and fax to email facility, voicemail and many more. The Automatic Call Distribution (ACD) system provided in the system enables to route the incoming calls to your official numbers. The ACD system is also integrated with features such as over flow call routing, intelligent call queues, and skill based routing.

Enjoy the Benefits of a Hosted PBX System

For implementing a PBX system it is not necessary to purchase or maintain costly PBX equipments in your premises. All the equipments are maintained at the site of the service provider and the functions are provided through a hosted server. Moreover, the services can be availed by paying reasonable monthly charges. Timely upgrades and maintenance services are carried out by the service providers so that you benefit from all the features of the system without bothering about the technical part.

The major advantage of using a PBX telephone system is that it is possible to operate your business from anywhere. Relocating your business without changing the existing official phone numbers is also possible. Moreover, by implementing PBX phone systems in your business firm, you can project your business as a flourishing one. A hosted PBX system helps you to achieve your business goals.

Technorati Tags: virtual pbx, pbx phone, voip pbx, pbx phone systems

A little insight into the PBX world

When I try to explain what I do to people, the most common reaction is a blank face with the question “what is a PBX?” If you fall into the category of people who do not know what a PBX system is, then today is your lucky day.

PBX, which stands for private branch exchange, is a telephone exchange that works for a specific group of phones (for example a business) rather than an entire phone carrier (for example AT&T).

Historically the term PBX applied to process that the operators would use back when they would have to manually connect the caller via a switchboard. As technology improved the PBX phone system required a lot of expensive equipment as well as a person to maintain the system. But now in the 21st century, we have hosted PBX phone systems.

Our hosted PBX phone systems allow customers to enjoy all of the features that go with the standard PBX systems but for a fraction of the cost. A few of the most common features are…

• Auto Attendant
• Dial by Name Directory
• Call Forwarding
• Custom Greetings (we can even do a professional recording for you)
• Music on Hold
• Daytime and Afterhours Greetings
• Voicemail
• Find Me/ Follow Me

AccessDirect allows for even small businesses who previously could not afford to spend the tens of thousands of dollars it costs to purchase the equipment, to have the opportunity to sound larger.

Technorati Tags: pbx, virtual pbx, hosted pbx, pbx phone systems, pbx systems

A Makeover Story

One of my favorite shows to watch is Extreme Makeover Home Edition. I love how they take deserving people who are working hard to provide for their family and completely change their lives. The show provides the family with bigger opportunities than they were able to accomplish on their own. And that's what my job does.

Today I programmed two auto attendants, which isn't really out of the ordinary. What is incredible about the programs were they were both for one gentleman who is working hard at building two companies. I feel privileged to create a program in which I am providing more opportunity than he is able to do on his own. Now with his programs he will be less likely to miss an important phone call with his find-me extensions and those he does miss will be able to leave a message in his voice mailbox. In tough economic times, these advantages could be the difference in success and failure for a small business.

I may not be Ty Pennington, but I get to participate in my own extreme makeover; the business edition.

Technorati Tags: voice mail, auto attendant, voicemail, call forwarding, hosted pbx

Another Day and Twice the Bang for the Buck

Every day brings about something new and something different. Yesterday was no different. On an average day I program several standard voicemail and find me/ follow me packages. However I programmed a Fax on Demand package yesterday.

Fax on Demand is great for any company who wants to immediately send a document to a caller. The customers who most frequently use the Fax on Demand feature are apartment complexes because the caller can immediately be sent the floor plans for the available units as well as a lease application. The beneficial aspect to the customer is the ease of sending a fax. There is no more was a five or a nine? Or what did the caller say he wanted? And best of all no more jamming on the fax machine while trying to send the fax. Our system takes all of those added frustrations out of the mix and allows the caller to follow through with the faxing process.

Every now and again we come across other customers who are interesting in utilizing our fax on demand feature. Yesterday's customer was one of the other, non apartment complex customers. Mark signed up for our Direct Receptionist program which includes up to five extensions. He decided to use two of the extensions as voicemail boxes and two of the extensions as Fax on Demand boxes which he is using as an additional form of marketing. Essentially he is getting twice the bang for his buck. He is paying for a phone system and getting a marketing bonus for free. Now that makes financial sense in these tough economic times.

Technorati Tags: virtual receptionist, virtual pbx, fax to email, voice mail

Sit. Stay. Rollover.

If you were a dog, the command "roll over" would be understood. Lay down, roll over, get a treat. This, however, is not the state in which we find ourselves and when instructed to put the features call forward, no answer and call forward, busy, no answer on a rollover group I can understand the confusion.

Also known as a hunt group, a rollover group consists of all your telephone lines. Its function is that if a line is busy it will automatically roll to the next line until it ends at the last line in the group. When a company wants the phone in their office to ring, giving them a chance to speak with a client live before going to the auto attendant, it is necessary to have specific features placed on this rollover group.

Essentially, the desire is for a caller to be routed to voicemail when a line goes unanswered. This feature is called call forward, no answer. This feature would be placed on all the lines in the hunt group. To avoid a busy signal, the feature call forward, busy, no answer would need to be placed on only the last line of the group. This feature is only placed on the last line since the rest of the lines are working as a rollover.

Although it cannot replace the talents of man's best friend, the rollover group combined with the features call forward, no answer and call forward, busy, no answer provide a treat in themselves; increased customer care and business productivity.

Technorati Tags: auto attendant, virtual receptionist, virtual pbx, voice mail, call forwarding

It's elementary, my dear Mason

Zack, one of our new customers, called me today. He has a single find-me voice mailbox and wanted to ensure that he was sounding as professional as he could with his system. In looking at his program, I noticed that his callers would ring directly through to his cell phone and only when his cell phone went unanswered or was busy would they then be given the company name and greeting.

Zack expressed the desire to have his company announced and his callers notified that their call was being transferred to the next available representative. I added the functionality to play a greeting before executing the find-me routine and on a no answer play a second greeting. To complete the professional sound, I recorded the greetings for him. Once the greetings were in place, I notified Zack that everything was up and running according to his request.

I received a call again from Zack after he had listened to the greetings, and it was exactly what he was looking for. However, he wanted to add just one more thing; music on hold. I sent him the different selections of music that we offer and instructed him to let me know which he preferred and I would upload it into his program. Again, Zack called and we discussed his options. After opting for the piano-guitar selection, he expressed his heartfelt thanks for my time and service stating I deserved a “gold star just like in elementary school”.

In elementary we’re taught the basics, the building blocks, for the rest of our school career. They become the foundation on which our entire learning is based. They are the relationship between the abcs and research papers, numbers and algebraic equations, questions and the scientific theory. Zack also reminded me that they also are the relationship between gold stars and satisfied customers.

Technorati Tags: virtual pbx, auto attendant, music on hold, voice mail, call forwarding