Virtual Receptionist for Small Businesses

Virtual receptionist is the smartest alternative available for small businesses that do not have enough funds to hire a receptionist to handle the huge number of inbound calls. To resolve customer issues, a dedicated customer support is essential in every office, whether big or small. Virtual receptionist for small businesses can indeed be seen as a blessing in this circumstance, as it provides dedicated support round-the-clock.

A hosted PBX phone system with auto attendant can act as a virtual receptionist. The auto attendant integrated with the hosted PBX system forms the interface between the company representatives and the callers. It will greet the callers with a custom greeting message and provide them with a menu containing various options such as dial by name, dial-by-extension, zero out to live operator and group dialing. One can get connected to the right extension through these options. The virtual receptionist transfers the important calls to the appropriate persons through dedicated phone lines or high bandwidth internet connections. Moreover, the virtual receptionist can handle multiple calls to your small business office simultaneously. The calls will be redirected to a voicemail system if the recipient is busy or not available. The voicemail messages can be received on the user’s regular email account as well. One can access his voicemail messages using a personal computer with internet connection.

Along with virtual receptionist, the hosted PBX phone service providers offer local numbers and toll free numbers to support the smooth functioning of small businesses. Local numbers give a local presence to the company while the toll free numbers give a nationwide presence.

With small business virtual receptionist, you can rest assured that you will never lose a client because of your inability to attend a phone.

Virtual Receptionist Keeps Clients Happy

In today’s competitive business environment, one way in which small businesses can keep their clients happy is by utilizing a virtual receptionist service. Clients may feel annoyed and they might hang up the phone if they hear a busy tone or if there is no one to pick up the phone when they try to reach you. The virtual receptionist service provided by hosted PBX phone service providers is a cost-effective solution to answering your phones.

All the functionalities of a modern phone system can be received from the hosted PBX telephone system at a reasonable monthly service charge. A hosted PBX phone system with virtual receptionist can cover the calls coming to your office during the peak working hours as well as after-hours. The virtual receptionist receives the calls in a courteous manner by greeting the callers and guides them through a variety of options such as dial-by-name, dial-by-extension, group dialing and zero out to live operator. The calls meant for the user will be transmitted to the user through dedicated phone lines or high bandwidth internet connections. The hosted PBX telephone system can manage multiple calls arriving to your office simultaneously. If the recipient is unavailable, the calls will be directed to a voicemail system, where the callers can leave behind their messages. The friendly response that the clients receive from the virtual receptionist is sure to please them.

Not only does the virtual receptionist keep clients happy but it is advantageous to the user as well. The users can concentrate more on their core tasks as the virtual receptionist will handle their calls efficiently and promptly round the clock. It renders a professional image to small businesses in addition to saving costs.