Virtual Office Phone Answering System

A virtual office phone answering system gives a professional and well-established company image for your small business organization. This type of phone system enables small business owners to create a virtual business presence in any desired location without making bulk investments.

Create a Great Image with the Sophisticated Caller Interface

The virtual office phone answering system is incorporated with an array of call management features that handles your business calls in a professional style. These include auto attendant, find me follow me call forwarding, caller identity, call conferencing, voicemail, fax, fax to email, call waiting and lots more.

All incoming calls are received by the auto attendant with professionally recorded greeting messages. It offers the callers a menu of options such as dial by name, dial by extension, zero out to live operator and so on. Based on the preference made by the callers, calls are routed to the appropriate department, employees or voice mail box. Multiple calls are managed simultaneously without giving busy signals to the callers.

Efficient Call Routing Features

Incoming calls to your official numbers can be transferred to the alternate phone numbers provided, including cell numbers. When the calls are not answered within a specific number of rings or if all lines are busy, the system redirects the calls to the voice mail box of the employees, enabling the callers to leave voice messages. These voice messages are also forwarded to individual email accounts as audio file attachments, so that you can check the messages even when on the move. The system notifies the arrival of new voice messages through text message alerts on your cell phone or pager. Fax messages are stored in the fax mail boxes.

Dependable Communication Option for Your Business Office

A virtual office phone answering system can be implemented without setting up expensive PBX equipments at your site. All the equipments are preserved at the site of the service provider. The PBX services are offered through a hosted server using high speed Internet or telephone networks. As the virtual PBX services are shared among numerous users, the services can be availed at economic monthly charges.

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Professional Live Answering Service

With the support of state-of-the-art hosted PBX phone system equipped with professional live answering service, small businesses can handle incoming business calls in an organized and competent manner.

Project a Flourishing Image with Round-the-Clock Service

Professional live answering service attends all incoming calls with appropriate greeting messages and offers the callers a menu of options such as dial by name, dial by extension and more. Depending on the option selected by the caller, calls are redirected to the right extension phone numbers of employees or departments.

This service can manage multiple calls simultaneously and perform the entire call redirecting process without sending line busy signals to the callers. It can provide answering services during hectic business hours, non-business hours, weekdays and holidays. Therefore the customers can access the required information on a 24X7 basis.

Benefit from Superior Call Forwarding Functions

By implementing hosted PBX phone system incorporated with professional live answering service, calls to your official local or toll-free phone numbers can be redirected to the alternate extension phone numbers including cell numbers. Hence you can communicate with your employees, customers and business associates all the time, even while you are on the move. Due to this flexibility, your workforce can operate even from their homes.

Live answering service redirects unanswered calls to the personal voice mail boxes of the employees, so that callers can leave voice messages. Thus the any chance of missing important business calls can be avoided. These voice messages can be checked at a later time and queries answered conveniently.

Cost-effective Communication Choice for Small Business Organizations

For utilizing the features of professional live phone answering service it is not necessary to purchase and maintain any expensive PBX hardware in your office. All the equipments are kept at the site of the service provider. The PBX services are offered through a hosted server using high speed Internet or telephone networks. The PBX services are shared among a number of users; therefore you can utilize these services at affordable monthly charges.

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Auto Attendant Voicemail Telephone System

A PBX telephone system with auto attendant and voice mail facilities can work wonders for your small business organization. With such a phone system, you can create the impression that yours is a flourishing business enterprise.

Communication System with Powerful Call Handling Features

With the support of hosted PBX auto attendant voicemail telephone system, you can handle incoming calls in a professional style. This telephone system offers the callers powerful call management features that are normally found in sophisticated phone systems maintained by big conglomerates. These features include find me follow me call forwarding, voice mail, call waiting, call conferencing, fax, fax to email, auto attendant and more.

The auto attendant greets the callers with appropriate welcome messages and offers a variety of menu options such as dial by name, dial by extension and more. The system can efficiently handle numerous calls at the same time. It performs call redirecting without providing busy tones to the callers. With find me follow me call forwarding facility, calls to your official numbers will be forwarded to your alternate phone numbers, including cell numbers.

No More Missed Calls

The auto attendant voice mail telephone system forwards the calls that remain unanswered after a certain number of rings to the voice mail system, so that the callers can leave voice messages. Calls are transferred to the voicemail box during hectic business hours and when all the telephones lines are busy. The system can also forward these voice messages to your email account as audio file attachments.

To enjoy all the benefits of an auto attendant voicemail telephone system you are not required to set up expensive equipment in your premises. All required equipment is kept at the site of the service provider. The PBX features are offered through a hosted server using high speed Internet or telephone network. The services are shared among numerous users, and are provided at economic monthly charges.

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Virtual Toll Free Numbers

For ease of communication within your office network, most of the business enterprises equip their offices with virtual and toll free numbers. With this service in your office, you can improve your business productivity economically.

Toll Free Numbers to Improve Your Corporate Image

For product information or clarification of queries, it would be difficult for your customers to make calls to your offices in international locations due to the expensive phone bills involved. A toll free number in your office will help to attract more customers to your business and enable them to make calls to your office, without incurring charges.

Establish a Local Presence through Virtual Phone Numbers

Usually it is difficult for small and startup business enterprises to establish their presence in different geographical locations, while setting up new remote offices is expensive. Virtual phone numbers are an alternative for having private offices in various remote locations. These numbers will create an impression in your customers that your business functions from their own localities.

Virtual and Toll Free Number Providers

Virtual PBX service providers offer virtual phone numbers and toll free numbers. They provide these services along with the PBX phone system. Hence, the callers making calls to your number can enjoy a range of benefits such as automated call answering, call routing, call conferencing, caller ID, voice mail, fax mail and more. Most of the providers offer virtual numbers with area codes of different metro areas. You can choose the ones depending on your requirement.

Just by having the service of toll free and virtual numbers for your business, you can improve your corporate image and draw more customers to your business.

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Virtual PBX - Professional Voice Recordings

With the support of virtual PBX phone system incorporated with professional voice recording features, it is possible to give your business organization an image of a well-established, professional and reliable company.

Present Incessant Access for Your Customers

In order to provide the callers with the right interface, the virtual PBX system is incorporated with an array of features. These include auto attendant, voicemail, find me follow me call forwarding, fax, fax to email, call conferencing, caller identity and so on.

The auto attendant in the system acts as a live receptionist. It answers all the calls with appropriate greeting messages. The system can be programmed to play customized professional voice recordings depending on business hours, non-business hours, weekdays and holidays. Besides, you can provide the customers with short descriptions of the products and resources you offer. These recorded messages facilitate the callers to continuously access the required information such as business hours, email address and more.

Augment Your Sales and Revenue

The auto attendant provides the callers with a set of options such as dial by name, dial by extension, zero out to live operator and more. Depending on the callers’ preference, calls are routed to the right destinations. Calls to official numbers are routed to the alternate extension phone numbers including cell numbers. Using this advanced phone system, callers can be greeted with recorded voice messages even on your personal phone numbers.

When the calls are not answered within a specific number of rings, calls are redirected to the voice mail system, wherein callers can leave voice messages. You can customize these voice mail greetings with personalized messages. By offering such an efficient professional interface, the customers will feel more confident to carry on business with your organization.

No Need to Buy Expensive PBX Hardware

These advanced PBX features can be enjoyed without maintaining any expensive PBX hardware in your office since these are kept at the service provider’s site. Services are offered through a hosted server using high speed Internet connection or telephone networks. The PBX services are shared among several users and can be enjoyed at economic monthly rates.

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Standalone Voice Mail System

A standalone voice mail system together with hosted PBX features, offers a superior interface for those who make business calls to your office. This will impart a professional business image to your organization without you having to make large investments.

Incorporated with Efficient Call Management Features

The functionalities of the standalone voice mail system can be mapped into your existing local or toll free numbers. The auto attendant feature in the PBX system receives all the calls with professional sounding salutation messages. It provides the callers with options such as dial by name, dial by extension, zero out to live operator and more. Calls are transferred to the right destinations depending on the option selected by the caller. The system can handle multiple calls at the same time without giving busy signals.

The calls that are not answered within a specific number of rings are redirected to the voicemail system, where callers can leave voice messages. Calls are routed to the voice mail box also when the telephone lines are busy. The major advantage of this feature is that you can considerably reduce the chances of missing calls from your potential clients.

Enhance Your Business Image

Voicemail system is provided with facility to redirect the voice messages to your email account. The messages are e-mailed as audio file attachments and can be verified from any location even while you are on the move. It also forwards notification text messages to your cell phone or pager. This further avoids the chances of missing important messages.

Economical Alternative

You can implement a standalone voice mail system without purchasing or maintain any expensive PBX hardware in your office premises. All the required equipments are maintained at the site of the service provider. The PBX services are offered through a hosted server using high speed Internet or telephone connection. As the PBX services are shared among a number of users you can utilize the services at affordable monthly charges.

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VoIP PBX Phone System - Easy to Install and Configure

VoIP PBX phone systems are easy to install and configure compared to conventional PBX telephone systems. By implementing this telecommunication system in your small business office, a considerable reduction in telephone expenses can be experienced.

Easy-to-use Telecommunication System

The VoIP compatible PBX phone system functions as software on a computer and can control the processing power, Window’s features and the user interface. This advanced phone system can be installed by any person with extensive knowledge about networking and computers. It is indeed a real improvement over the conventional phone system which requires the services of trained professionals for the installation. Besides, the web-based interface of VoIP PBX enables easy operation and can be adjusted according to specific requirements.

Excellent Communication Option for Your Business Organization

The advanced features integrated in VoIP PBX system includes auto attendant, call transferring, caller ID, call conferencing, find me follow me call forwarding, voice mail, fax, fax to email and many more. The auto attendant receives all the calls with professionally recorded welcome messages. It efficiently routes the calls to the concerned departments or employees. The system also helps to handle multiple calls at the same time without sending busy signals to the callers.

Through state-of-the-art PBX system it is also possible to forward the calls to the other phone numbers, including cell numbers of the employees. This facility completely eliminates the chances of missing important business calls. Besides, unanswered calls are automatically routed to the voicemail box of the particular employee, where the callers can leave voice messages. It is possible to control your business from any location and still give callers the impression that you are operating from your office. The system also enables to maintain contact with your employees operating at different locations through a single telephone number.

Enjoy PBX Services without Equipment Hassles

In order to set up a VoIP PBX phone system, it is not required to purchase and preserve expensive onsite PBX equipments. As a result you are able to achieve a considerable reduction in your business expenditures. The equipments are maintained at the site of the service provider. The PBX services are offered through a hosted server with the help of high speed Internet connection or telephone network. As the PBX services are shared among a number of users, the services are made available at affordable monthly charges.

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Benefits of Virtual PBX Phone System

Now small business organizations can enjoy all the benefits of a virtual PBX phone system, without making capital investments. By implementing the system you can manage incoming calls in a professional manner.

Virtual PBX phone system is incorporated with an array of sophisticated features such as auto attendant, find me follow me call forwarding, call conferencing, call waiting, voicemail, fax, and fax to email. The major benefits include:

• Saves operating costs: since you needn’t maintain expensive PBX equipments in your premises.
• Offers geographical flexibility: your workforce can operate from any location.
• Can create a local presence: using virtual phone numbers, business presence can be established in any locality.
• Scalability: multiple extensions can be maintained.
• Credibility: can provide an image of a professional company.

Offers Quality Customer Support

The auto attendant in the system receives incoming calls with professional sounding greeting messages. It offers a menu of options to the callers such as dial by name, dial by extension and more. Routing of calls to the appropriate extensions is carried out according to the option selected by the callers. The system can manage multiple calls at the same time without sending busy signals to the callers.

The find me follow me call forwarding feature forwards incoming calls to your alternate numbers including cell phone numbers. Therefore you can manage your business from any location. If the calls are not answered within a specific number of rings or if all the lines are busy, they are routed to the voicemail system, wherein the callers can leave voice messages. This facility enables you to remain in touch with your customers round the clock.

Cost-effective Communication Choice

The PBX services are offered through a hosted server with the support of high bandwidth Internet connection or dedicated telephone network. As the PBX services are shared among several users, they are offered at affordable monthly rates.

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Virtual PBX Auto Attendant

Virtual PBX phone system integrated with an auto attendant is a huge addition in your organization, as it enables easy handling of business calls. By using this modernized answering system it is possible to reduce the expenses involved in maintaining additional staffs for attending business calls.

The Right Option for Your Business Organization

In the extremely competitive small business arena, maintaining an excellent communication system is vital. With the help of highly sophisticated virtual PBX phone system provided with auto attendant, you can manage all business calls in a professional manner. By using this phone system all features of the standard PBX phone systems can be made available to your callers by making minimum of investments.

Create a Corporate Image with Virtual PBX System

The auto attendant in the system can be customized according to your business requirements. It answers all calls with professionally recorded greeting messages and offers the callers a list of options which includes dial-by-name, dial-by-extension, group dialing, find me follow me call forwarding, voicemail and much more. Based on the option selected by the caller, the calls are directed to the appropriate numbers. It also transfers all unanswered calls to the voicemail boxes of the employees, enabling the callers to leave voice messages. Thereby the chances of missing important business calls can be eliminated. Besides, the system is able to handle multiple calls at the same time. And the routing of calls to the appropriate numbers is carried out without giving busy signals to the callers.

Manage Your Business from Any Preferred Location

By implementing this high-tech phone system a business can be managed from any location, while giving the callers the impression that you are operating from your main office. With the system it is also possible to keep in constant touch with your workforce operating from different geographic locations by using a unique telephone number. Through these advanced features your business organization can be projected as a large conglomerate among your business clients.

Cost-effective Option

For implementing virtual PBX phone system, it is not required to purchase or maintain the costly PBX equipments at your site. The equipments are maintained at the service provider’s site and all the functionalities are offered through a hosted server with the support of high speed Internet or telephone network. As the PBX services are shared among several users, the services are provided at nominal monthly charges.

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Hosted PBX - Virtually Communicate Anywhere

By implementing a hosted PBX phone system with flexible features, you can virtually communicate with your potential customers from anywhere at any convenient time. In order to manage your business calls in a proficient manner, hosted PBX systems are incorporated with all the highly sophisticated features of expensive premise based PBX phone systems. These features include auto attendant, caller ID, call conferencing, find me follow me call forwarding, voice mail, fax, fax to email, music on hold and many more. All these features of the hosted PBX system can be integrated with your existing local or toll free number. A hosted PBX system will help you meet your business communication requirements by making minimum investment.

Excellent Communication System with Advanced Call Routing Features

The auto attendant included in the system answers the calls with professional sounding greeting messages and offers the callers a set of choices such as dial-by-name, dial-by-extension and more. Based on the option chosen by the caller, the calls are transferred to the right persons or departments.

Routing of calls to the alternate set of numbers provided by the employees can be accomplished with the find me follow me call forwarding feature. This feature enables to transfer the calls even to the cell phone numbers of the employees. Unanswered calls are redirected to the voice mail box of the employees, where the callers can leave voice messages. Thus the chances of missing important business calls can be avoided. This advanced phone system also has the facility to transfer the voice messages to the email addresses of employees.

A Cost-effective Telecommunication Alternative

For utilizing the hosted PBX service, you are not required to mount and maintain costly PBX equipments in your office. The equipments required are maintained at the site of the service provider. The PBX phone services are offered through a hosted server using high speed Internet connection or dedicated telephone networks. The PBX services are shared among a number of users and therefore the services can be availed of at affordable monthly charges.

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Hosted PBX - Call Control Features

By implementing a hosted PBX phone system integrated with superior call control features, small businesses can manage their incoming calls in a professional manner and thus accomplish vested business objectives rather easily.

Incorporated with High-tech Call Control Features

A hosted PBX system with sophisticated call control features enables you to establish yourself in the competitive area of business. This communication system is integrated with all the features that are normally available in conventional premise based phone systems. These include auto attendant, find me follow me call forwarding, call conferencing, voice mail, fax, fax to email, music on hold, caller identity and many more.

The auto attendant provided in the system completely eliminates the need of appointing additional staffs for answering the calls. It receives all the calls with professional sounding salutation messages and offers the callers a set of options such as dial by name, dial by extension and more. Routing of calls to the right destinations is carried out depending on the choice made by the caller.

The advanced call control feature find me follow me call forwarding allows the transferring the official calls to the personal numbers of employees including their cell phone numbers. Therefore your business can be operated uninterruptedly from anywhere, regardless of location.

In order to avoid chances of missing important business calls, the system is provided with voice mail feature. The unanswered calls are routed to the voice mail box of the employees, so that the callers can leave voice messages. Besides, these voice messages can be delivered to the employee’s email address so that they can be checked later using a computer.

Ensured with Manifold Benefits

The major benefit of using a hosted PBX system is that it is possible to maintain constant contact with all the distant customers as well as your employees placed at different locations. Moreover, advanced call control features can be integrated to your existing local or toll free phone number and thus the expenses involved in maintaining additional lines can be reduced. The system also helps to increase the efficiency of your employees.

The Right Communication Choice for Your Company

At present the features of the hosted PBX system can be utilized without purchasing and mounting expensive PBX hardware at your business premises. The equipments are preserved at the site of the service provider and the functions are offered with the support of high speed Internet or telephone connection. You can avail of the PBX functionalities at reasonable monthly charges as the services are shared among a number of users.

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Hosted IP PBX - Features and Benefits

Hosted IP PBX phone system is integrated with an assortment of features and its benefits can be experienced without making huge investments. It is considered a convenient and economic telecommunication option for small business organizations.

Major Features and Benefits of IP PBX System

In order to manage your business calls in a proficient manner, the system is integrated with sophisticated features. These include auto attendant, call transferring, caller ID, find me follow me call forwarding, voice mail, fax, fax to email, music on hold and many more. All these features offer the callers the very same interface that is incorporated in conventional PBX phone systems. The major benefits of implementing hosted IP PBX system are the following:

• Enhances your business image
• Considerably reduces your business expenses
• Long distance calls can be made at local charges
• Calls between extensions can be made at reduced call rates

Designed with Exceptional Call Handling Features

The auto attendant feature in the system answers all the calls with professionally recorded welcome messages. It provides the callers a set of choices such as dial-by-name, dial-by-extensions and routes the calls to the appropriate department or workforce based on the option preferred by the callers.

Through the advanced find me follow me call forwarding feature, incoming calls can be efficiently directed to the other numbers provided by the employees, including cell phone numbers. By using this feature you can manage your business from any location and still provide the callers with the idea that you are operating from your office. Moreover, the system automatically transfers the unattended calls to the voicemail box of the employees where the callers can leave voice messages.

Another benefit of a hosted IP PBX phone system is that you can communicate with all the employees operating from various geographical locations using a single phone number, rather easily. By using the system multiple calls can be managed at the same time. The system routes all calls without sending busy signals to the callers.

Cost-effective Communication System for Your Organization

For enjoying the features of a hosted PBX system it is not necessary to purchase and maintain costly PBX equipments in your office. The equipments are maintained at the service provider’s site and the PBX services are offered through a hosted server using high speed Internet or dedicated telephone connection. The PBX services are shared among a number of users and therefore all the services can be availed at economic monthly charges.

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IP Telephone PBX System

An IP PBX telephone system in your business premises is an ideal option which will facilitate communication with your business associates and customers, irrespective of the location. This is a highly scalable solution for any business enterprise to manage calls within the business network, at lower rates.

Benefits of IP PBX Telephone System

Voice over Internet Protocol or IP telephony is the process of transmitting analog audio signals into digital data, using a broadband internet connection. This service lets you make calls to national and international locations to people who have the same facility or any other telecommunication system. Some of the benefits of IP telephone PBX system for your business are:

• Greater functionality
• Reduced operational and infrastructure costs
• Improved business productivity through effective telecommunication
• Routing of calls through existing data networks

Fully Automated System with Easy Call Handling Features

With an IP PBX telephone system, you can effectively manage calls within different departments of your office, as well as, with your customers in different locations. The system comes with numerous advanced call handling features such as voice mail, fax mail, caller ID, find me follow me call forwarding and more. All calls will be welcomed with professionally recorded greetings with the help of the auto attendant feature. If not answered or unattended, the calls will be automatically rolled to your cell numbers or other extension numbers.

Receive Quotes from Reliable Providers

While going for an IP phone system, you should take care to choose one that exactly meets your business needs. Many IP PBX telephone system providers make available unlimited extensions such as virtual extensions, global extensions and metered extensions that deliver a number of calls simultaneously. Some of them even offer extension numbers for the users, depending on their requirements.

IP PBX telephone system with its many advanced features scores over traditional phone systems, and is a cost-effective means to improve your business productivity.

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Business IP PBX phone

A good and effective communication system is essential for the success of every business organization. Business class IP PBX phone systems are highly beneficial as far as smooth business communication is concerned. IP or internet protocol phones are the new generation web based PBX system phones. This kind of phone system comes with various advanced options for improving both internal and external communication of a business institution.

Multiple Call Reception

IP PBX phones are provided with an auto-attendant system to receive and manage multiple calls simultaneously. This ensures that your callers never receive busy signals. The callers are welcomed with recorded greetings. The auto attendant facility helps to project your company as a professional and solid one. Callers are offered a dial-by-directory option and this system connects them to their right destinations. If any call is left unattended, the callers will be connected to the voicemail so that they can leave messages in the voicemail box.

A Variety of Innovative Features

IP PBX is an all-in-one business telephone system. The system stores the callers’ identification numbers in the phone directory. This enables the user to check the call list and identify the callers. The PBX business based phone includes a number of other options such as voice to mail, dial-by-name or service, call transfer, music on hold, fax service, delivery of e-mail messages, and call screening. IP phones are entirely different from traditional phones. The phones are connected to the PBX system over the internet or Ethernet network depending on the usage or institution.

There are several aspects that should be considered when you decide to implement IP PBX phone system for your business. The quality of communication and facilities depend to a great extent on the service providers. There are many excellent service providers to help you in this regard; choose the provider who can efficiently match your individual requirements.

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Affordable VOIP Phone Service

An effective communication system is essential for the success of every venture. The advent of advanced technologies has made VoIP phone service affordable even to small business organizations and home offices. VoIP (Voice over Internet Protocol) is an internet based telephone service and also known as broadband phone service or digital phone service. The major advantage of having voice over IP phone service is that it can give your business enterprise a professional image while saving up 90% of your monthly phone bill.

Cost-effective Solution for Digital Communication

It is high time people changed the traditional expensive telephone systems and services. VoIP telephone service provides several facilities and advantages for small and medium business enterprises. This service is entirely different from traditional telephone services. In the VoIP phones, calls are systematically transferred over high speed internet connection so that you get better sound quality. VoIP now offers a lot of other benefits including the PBX systems. Therefore the digital telephone service is a perfect solution for cost-effective business communication.

PBX Systems - Boost Your Professional Image

PBX (Private Branch Exchange) system is a business based telephone system incorporating multiple beneficial options to boost the image of small and medium sized enterprises and make them look like highly professional business ventures. This system comprises an auto attendant facility to receive multiple calls simultaneously with recorded greetings. The callers are provided with dial by directory and dial by name services therefore the calls are successfully routed to the right extensions. If a call is left unattended, the caller will be provided with a voicemail option and this enables him to leave message into the voicemail box. The PBX system facilitates several other beneficial options such as voice to e-mail, delivery of e-mail messages, fax service, call screening, music on hold, caller ID and more. Therefore PBX systems improve both internal and external communication of your organization.

VoIP is known as a low cost telephone service which traditional telephone services can never compete with. There are several companies offer reliable and affordable VoIP phone services for small and medium business enterprises.

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IP PBX Business Phone System

Installation of IP PBX business phone system in small business enterprises with multiple departments and extensions will facilitate communication. This phone system that functions with the support of the internet can be connected to any of the extension phone lines, irrespective of location. Since the entire communication is handled by the dedicated connections of the PBX phone system, you need not install or maintain extra hardware in your premises as in the case of conventional phone systems.

Unifying Communications within the Workplace

With an IP PBX business phone system in your workplace, you can communicate effectively with your associates, customers and employees as if you were in the office. There are lots of advanced features integrated in this system which may include voice mail, fax mail, find me follow me call forwarding, auto attendant and much more that will let the caller convey his message to the user even when he is busy or unavailable. The calls can be connected to the user’s extension phone lines with the help of web interface.

IP PBX Phone Systems with Reduced Calling Plans

IP phone systems for your small business enterprise will be beneficial for you to save on costs and establish effective telecommunication. If you are an international traveler, you can simply reduce the international calling charges with an IP PBX business phone system. For the callers, the companies can make available toll free numbers or local numbers offered by certain PBX phone service providers that will help them to make international calls at local rates.

Partner with Professional Service Providers

When you decide to purchase a telephone system for your office, consider the one that best meets your needs. There are many telecommunication companies offering business phone systems at reduced costs and meets the demands of the customers. An IP PBX business phone system will be of great help for small and medium-sized business enterprises to enhance your business productivity and to improve customer traffic.

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Virtual PBX – Portray A Big Image

By maintaining an efficient telecommunication system such as the virtual PBX, you can portray a big image of your small business enterprise. The array of automated and advanced call managing facilities that come along with this phone system dramatically enhances business functioning.

Feature-rich PBX System for Increased Efficiency

A virtual PBX system is integrated with highly sophisticated features which assist in efficient call handling. These features include auto attendant, find me follow me call forwarding, caller identity, voice mail, fax, fax to email, call transferring and more. The auto attendant in the system answers the calls with recorded greeting messages.

With the find me follow me call forwarding feature it is possible to route the calls to the various phone numbers provided by the employees. Through this feature calls can be transferred even to cell phone numbers provided. This will reduce any chance of missing important business calls. Unattended calls can be redirected to the voicemail box of the employees so that the messages can be opened later.

A virtual PBX phone system is also integrated with the facility to transfer voicemail messages to the email addresses of the employees. With all these features it is possible to operate your business from practically anywhere, any time regardless of your location.

Cost-effective Communication System

In order to implement the VoIP compatible virtual PBX system in your business firm, you need not procure, install or maintain any costly PBX equipment in your premises. The equipments are maintained at the site of the service provider who offers the PBX phone services through a hosted server with the support of Internet or telephone networks. The PBX services are shared among a number of users and therefore all the services can be availed of at economic monthly rates. In addition, as the system is maintained at the site of the service provider, timely maintenance services and upgrades are carried out. So you are able to enjoy the advanced features as well as concentrate more on your business without bothering about technical complexities and related expenses.

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Virtual PBX Phone Systems - Auto Attendant

The auto attendant feature in Virtual PBX phone systems eliminates the need for a telephone operator or receptionist in your office. Integrated with various advanced calling features, the automated attendant can efficiently handle your business communication needs. The automatic call answering system is beneficial for small businesses and start-up businesses in building up a flourishing business image.

Auto attendant is one of the most significant features of a virtual PBX phone system. All processes, from call attending to call routing, are managed effectively by the auto attendant. Call handling with features such as custom menus, dial by name, dial by extension, caller ID, call screening, call transfer, call waiting, call forwarding, music on hold and much more are available with auto attendant.

When your callers make calls to your main business number, the virtual receptionist receives the calls with professional business greetings and provides various routing options. You can create custom call scripts and schedule professional business greetings to be played during business hours or after hours. Callers can choose from dial by name and dial by extension menu options.

The virtual attendant provides a full array of communication features that provide a unified image to your business. Find me follow me call forwarding facility in auto attendant diverts your busy calls to various extensions including your residence phone or cell phone, so that you will never miss any important client call. When callers are placed on hold, a custom audio file is played. With call screening feature, you can either accept the call or send it directly to voicemail.

The auto attendant can effectively handle multiple calls coming to your office. You can manage your calls and messages effortlessly, regardless of your location. Through easy to use web application, you can configure all auto attendant features.

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Telephone PBX - Automated Call Routing

For maintaining effective communication with your customers and employees working outside your main office, implementing highly sophisticated PBX telephone system incorporated with automated call routing feature would be an ideal option.

Efficient Call Routing System

PBX telephone has an efficient call routing system which directs the calls to the right person. This is very important in a business environment since delays in communication can be avoided. Through the implementation of PBX system which is integrated with advanced automated call routing facility you can handle all incoming and outgoing calls from any preferred location in an organized manner.

All the PBX functions are provided through high bandwidth Internet connection or a dedicated telephone network. The PBX system is provided with exceptional features such as auto attendant, find-me follow-me call forwarding, fax and fax to email facility, voicemail and many more. The Automatic Call Distribution (ACD) system provided in the system enables to route the incoming calls to your official numbers. The ACD system is also integrated with features such as over flow call routing, intelligent call queues, and skill based routing.

Enjoy the Benefits of a Hosted PBX System

For implementing a PBX system it is not necessary to purchase or maintain costly PBX equipments in your premises. All the equipments are maintained at the site of the service provider and the functions are provided through a hosted server. Moreover, the services can be availed by paying reasonable monthly charges. Timely upgrades and maintenance services are carried out by the service providers so that you benefit from all the features of the system without bothering about the technical part.

The major advantage of using a PBX telephone system is that it is possible to operate your business from anywhere. Relocating your business without changing the existing official phone numbers is also possible. Moreover, by implementing PBX phone systems in your business firm, you can project your business as a flourishing one. A hosted PBX system helps you to achieve your business goals.

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Telephone PBX Phone Systems

An efficient telecommunication system is very important for your small business organization to efficiently handle your business calls when you are busy or away from your office. By implementing a well-organized telephone system – such as PBX phone systems – you can manage your business calls from any preferred location in a more professional style.

An Economic Choice for Your Business Organization

A PBX phone system is integrated with a number of sophisticated features. The PBX functions are offered through a dedicated telephone network or Internet connection. The services are made available to you through a hosted server. As all the equipments are maintained at the site of the service provider, it is not necessary for you to procure or maintain expensive PBX equipments at your office. Moreover, as the services are shared among a number of users you can avail of these premium services by paying minimum monthly charges.

Benefit from Excellent Call Management Features

By implementing PBX telephone systems, small and medium business establishments can create a flourishing image among their clients. In order to fulfill your business communication requirements, excellent call management features are integrated in the system. The VoIP compatible PBX system is designed with facilities including auto attendant, dial-by-name, dial-by-extension, call transfer facility through find-me follow-me call forwarding, voice mail, fax, fax to email, caller identity facility and many other features.

In addition, with this advanced telephone system it is possible to handle multiple calls at the same time without sending busy signals to the callers. Efficient and speedy call routing integrated in the system enables transferring the calls to the personal numbers of the employees including their cell phone numbers. The facility to route unattended calls to the voicemail system minimizes the chances of missing important business calls.

By implementing this phone system in your small business organization you can eliminate the hassles involved in maintaining multiple telephone lines. Besides, you need not maintain additional staff for answering calls and thus reduce your business expenses considerably.

Implementing a PBX telephone system in your small business organization enables you to achieve your long cherished business goals more easily.

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Hosted PBX – Transfer Current Phone Numbers Seamlessly

Hosted PBX helps you to transfer your current phone numbers seamlessly. This ensures a wide array of advanced communication features to small businesses. Hosted PBX services can be connected to both local phone numbers and toll-free numbers. With hosted phone numbers, a business owner can set up a virtual office or branch in a particular area. It helps the business to become more efficient and competitive in a professional manner.

All the hosted PBX features are provided through advanced VOIP technology. The host of advantages available include: automated attendant, call forwarding, call transfer, call screening, call waiting, call screening, direct inward dialing and many more. Your current phone numbers can be integrated with advanced features such as voice mail and fax to mail services.

The main advantage of communication through hosted service is that your business will be connected with your clients and associates from any location. Multiple business calls can be efficiently handled through a hosted PBX. When your callers dial the main phone number, they will be welcomed with professional business greetings. Business calls can be forwarded to various extensions - home, office or cell phone. If you are in a busy meeting, your calls can be forwarded to voice mail. All voice messages can be sent to your mail and you can check them later.

Your callers can benefit from reduced call rates when making calls to your business. There is no need to purchase or install any new hardware or make huge investments for availing of hosted PBX services. As the entire equipment is installed in the premises of the hosted PBX provider, any technical problem can be resolved quickly and easily.

The hosted PBX features provided with current phone numbers will vary with the various service plans offered. You can choose the right service plan that suits your specific business requirements.

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Telephone PBX System

For achieving utmost positive results from your business organization, it is essential to maintain an effective communication system. By implementing PBX telephone systems you can meet your business communication needs in a more proficient manner. Moreover, by installing such a communication system you can create a corporate image for your small business establishment.

Exceptional Telephone System for Your Business Organization

As a result of the tremendous progress in technology, PBX telephone systems are now affordable for all kinds of business organizations. The VoIP compatible telephone system is integrated with all the advanced features of a standard PBX system. The important functions incorporated in the system include auto attendant, call transferring facility, caller ID, voicemail, fax, fax to email, find me follow me call forwarding, web administration, music on hold and many more. The find me follow me call forwarding facility enables to transfer the calls to other phone numbers including cell phone numbers provided by the employees. Through this communication system it is possible to manage several calls at the same time without sending busy signals. Moreover, by implementing such a system you can operate your business efficiently from any location. Chances of missing important business calls can be reduced.

A reliable telephone PBX system facilitates constant contact with your employees and clients round the clock. Another advantage is that it is possible to reduce the expenses involved in implementing multiple telephone lines. By installing such a telephone system you can avoid appointing salaried staff for answering calls.

Cost-effective Telecommunication System

At present, implementing a PBX telephone system for your business establishment is quite easy. In order to utilize the sophisticated PBX features it is not necessary for you to purchase or mount PBX equipments at your site. All the PBX equipments are maintained by the service providers at their site and the telephone services are offered through a hosted server. The services are shared by a number of clients and therefore it is possible for you to enjoy the services by paying minimum monthly subscription charges. Moreover, the service provider will take care of timely upgrades of software and maintenance services as well.

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The Man of Many Hats

I wear a few hats here at AccessDirect. I handle two different areas of responsibility during each workday. I'm the technical support on escalation, answering questions about the esoteric bits of programming as well as unraveling complex issues and change requests on our more labyrinthian programs. When a prospective customer wants four levels of menus on their hosted/virtual PBX, with different extensions for escalation at each level, it tends to fall in my lap to program. I also handle the billing for AccessDirect, handling all of our monthly invoices and answering customer questions and addressing their concerns. It's this kind of versatility that gives AccessDirect its strength.

To put it simply, those other hosted/virtual PBX companies aren't going to do what we at AccessDirect do because they can't do what we do. No one else has the knowledge and the expertise to handle the type of programming we fire out on a daily basis. When you call one of those other companies, you're getting someone on the front line with a script and pre-programmed responses, and when you ask them to step outside of their prepared replies, they're going to stumble and you're going to go away unhappy and still searching.

When you call AccessDirect, you're getting an expert. Our customer service people have done programming. Our programmers have handled accounting. Our billing department has taken sales. Our sales staff has worked in customer service. No matter who you get at AccessDirect, you're going to get your question answered, and you can rest assured that you've got the best in the business helping you out.

That expertise lets us give you, the customer, the best possible virtual phone system money can buy. With those other companies, you're getting a number and a couple of extensions, and good luck if you want them to do anything different -- you'll have to figure that out yourself. With AccessDirect, though, you're getting the experts at your side, and we can set your virtual phone system up exactly how you want it.

Do you want to take every call live before they get your list of extensions? We can do that.

Do you want to have a mix of one-digit extensions, two-digit extensions, all the way up to eight-digit extensions? We can do that.

Do you want to set your calls to be transferred to the office during business hours and your cell phone after hours, all without you having to press a button or set it each day? We can do that.

Do you want to have ten different departments all ring to one number, but notify you as to which button the caller hit? We can do that.

No question is too big or too small -- just give one of us a call or send an email. No matter what you need, you'll get the answer you're looking for here.

Just let me get the right hat.

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PBX Phone System - Virtual Auto Attendant

A PBX phone system with powerful virtual auto attendant feature can efficiently handle all incoming calls in a business organization. Virtual auto attendant provides a number of benefits for all types of businesses. The hosted PBX offers all the basic features of a standard PBX system as well as many advanced phone features through sophisticated VoIP technology.

The most innovative feature of a hosted PBX system is virtual auto attendant. The auto attendant efficiently handles and routes incoming calls just like a live receptionist. It is a powerful feature providing a variety of menu options – dial by name, dial by extension, multiple extensions and many more. It can answer incoming calls, welcome callers with professionally created messages, and route them to the right person or department. It also provides voice mail message service.

A hosted PBX system integrated with auto attendant has many user-friendly features. The virtual auto attendant offers a list of menu options to callers with voice prompts. When a caller selects an option, the auto attendant routes the call to the specified extension or mailbox within the organization. You can create custom voice prompts that suit your business requirements. Different custom greetings can also be programmed to be played during business hours and after business hours.

The virtual PBX system is also integrated with features such as caller ID, call screening, music on hold, call transfer, do not disturb mode and advanced features such as fax service capabilities, voice mail, cell phone message notify, e-mail message delivery, and many more. Using web-based call management facility, you can easily customize various phone features. You can also view your call records, and customize various call feature settings.

Hosted PBX phone system can be implemented with minimal investment. As it is a hosted solution, there is no expensive PBX equipment to purchase and maintain. Many hosted service providers offer customized PBX phone services in a cost-effective manner. Choose a scalable PBX phone system with reliable virtual auto attendant feature that is affordable for you.

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Technology's hold on man

If you have been following my blog you already know my favorite feature is the fax to email and you also know that our system works with Smartphones such as the Blackberry, the iPhone, and the Palm Pre. But did you know that our system has a bunch of fancy features that work will all phones and other features that work will all cell phones?

I know you have been out somewhere and seen the gaggle of teenage girls texting on their cell phones. That sight is proof that cell phones are for more than just having a verbal conversation with someone. You too can feel like part of the “in crowd” by getting text messages to your cell phone when you get a new voicemail. You never need to be out of communication with your hosted pbx.

Another feature that we offer, and it works with any phone, copper land line or cell, is the voice call back also known as voice notification. The way this works is when someone calls and leaves you a message, the system will call you on the specified number and give you a chance to listen to your message. Now whether you have a fancy smart phone that you can check your email on or not, you can still be notified of your new messages and you don’t need to always be within range of a computer.

Just another example of technology loosening the ties between man and his computer

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Hosted PBX - No Expensive Equipment to Buy

With no expensive equipment to buy, a hosted PBX system is an affordable option for small businesses and home professionals. An advanced hosted PBX enables small businesses to function and appear as large, established enterprises. Hosted PBX system provides standard phone features through advanced VoIP technology. Hosted system can unify geographically distanced employees and offices under one main phone service and that will enhance business efficiency by enabling easy communication between your employees as well as clients, regardless of their location.

Hosted PBX systems are ideal for small business organizations and solo businesses. As it is a hosted service, only few resources are required to implement it, and all the system maintenance and upgrades are taken care of by the service provider. Hosted PBX is an economical option because users need not install or purchase any additional equipment. Businesses can benefit from reduced call charges and less start-up cost.

Hosted PBX systems help small businesses to create a positive impact on their associates and customers. Major calling features include: call waiting, caller ID, call forwarding, call transfer, call conference, call logs and more. With call forwarding, your business will never miss any call. Calls can be forwarded to your cell phone or any other phone. Auto attendant eliminates the need of a receptionist to attend and transfer calls. It can be scheduled to play customized greeting messages for incoming calls. You can set custom professional greetings as per the time of the day. Other advanced features include voice mail, fax to mail, call queue and more.

With a hosted PBX system, small businesses can acquire all the communication features enjoyed by traditional phone systems via flexible VoIP. Service providers offer virtual local numbers and toll free numbers with sophisticated PBX features. Various service plans are available as per your business requirements.

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Hosted PBX - Cutting-Edge Technology

Hosted PBX with cutting edge technology helps start-up companies to project themselves as big businesses. Advanced hosted technology helps you to communicate effectively with your customers and associates, regardless of your location. The improved technology of hosted systems is far above the traditional PBX system, and it provides full control to the user. The business can benefit from a cutting-edge technology service without capital expenditure.

A virtual PBX system can route calls to any number in any location. It can easily connect your remote offices and mobile employees. With cutting-edge technology, the hosted PBX allows to set customized professional greeting messages and multiple extensions for departments and employees. Sophisticated features include automated call answering options, call transferring, call waiting, call forwarding, voice mail and online fax functionality. Automatic call forwarding will route callers to all phone extensions including home, office or mobile. With efficient voice mail notification service, you will never miss an important voice mail. Voice mail alerts can be sent to one’s email or cell phone.

With a hosted PBX, there are no hassles or costs of maintaining PBX hardware. All the services are provided through advanced VoIP technology. No additional phone line is required to get the hosted phone features. The virtual system can also connect faxes and voice mail to the main business number. Customers can contact you without paying long distance call charges.

A hosted PBX system can be set up and activated within a short time. Users can easily customize communication features through the Internet. There are many service providers offering advanced hosted PBX services in a cost-effective manner. Hosted PBX service providers can integrate advanced calling features to your local phone number or toll-free phone number. Some providers offer free trial service plans. Another advantage is that, you have to pay only for the services you need. You can opt for the right hosted PBX service that suits your business communication requirements.

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Hosted PBX - Avoid Capital Expenses

Most of the small businesses and home-based businesses have switched to hosted PBX to avoid capital expenses. In a hosted PBX system, all the phone features of a typical PBX equipment are provided in a virtual manner. Through flexible communication features, the hosted PBX system gives the image of a Fortune 500 business to small or start-up businesses at low cost. The hosted technology ensures great benefits to businesses, eliminating the financial risk and other problems associated with a premise-based phone system.

Hosted PBX offers user-friendly communication features that can be operated in a simple manner. Calls and faxes to your business can be managed in a cost-efficient manner. Features such as automated attendant, call transferring, call screening, find me follow me call forwarding and more help to create a good impression among your callers. The automatic call answering system receives calls with professional greetings. The user can set custom professional greetings. The call routing facility can route calls to various alternate extension numbers including your cell phone.

Hosted PBX systems can integrate all the communication features to one main local or toll-free number. Your business can create virtual branch offices in any location and enhance your present business image. You can set various extension numbers to connect your virtual branch offices or employees. It virtually eliminates long distance call charges. As all the communication features are provided through high-end VoIP technology, the business can save considerable operational cost. No upfront cost or maintenance cost is required for hosted services.

Web interface helps you to work from anywhere, with easy access to all capabilities. Through online access, you can track all call records and update phone features. You can also check your voice mail messages and fax messages online.

Hosted system provides a big company image to your business and this will help you to acquire new clients and customers. Most companies offer hosted PBX service packages at a reasonable monthly subscription rate. You can choose customized hosted service packages according to your requirements.

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Hosted IP PBX Phone Systems

As the traditional PBX systems are costly, many small businesses opt for hosted IP PBX phone systems for saving their business communication cost. Hosted phone service will help to improve business communication and enhance employee productivity. In a hosted IP phone service, all the phone features are provided through high speed Internet connection. Businesses can enjoy the benefits of hosted IP phone systems without the problems of system acquisition and capital cost.

You can have a current phone system with many advanced voice and data features. Hosted IP provides users access to all PBX features regardless of their location. The auto attendant is a valuable feature in such a phone system, providing callers with convenient menu options such as dial by extension, name or directory. Hosted PBX system can connect to any extension in any location. You can add multiple extension numbers – residence, office, or cell phone to the main virtual phone number.

Major call features include: caller-ID, call screening, call transfer, call forwarding, conference call and more. Customizable music on hold and professional greeting messages can add a professional touch to your business. Through advanced call forwarding technology, your calls can be routed to various extensions and to the voice mail box.

A hosted PBX system is a complete business communication solution for small businesses, home-based professionals and start-up businesses. With efficient calling facilities hosted PBX phone system enables small companies to function like large business enterprises. The business can enjoy local and long distance call facilities from one PBX service provider. Users can customize all communication features through the online management tool.

A hosted IP PBX phone system can make a business more professional and profitable. The required equipment is maintained by the hosted IP provider and so one need not spend any additional equipment cost for enjoying the phone service. Various hosted service providers offer affordable hosted PBX phone service plans. You can compare various service plans and choose the best option for your business.

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Virtual PBX - Affordable Virtual Office Solution

Traditional PBX systems are expensive for small businesses and they are difficult to set up. To maintain communication expenses within an affordable budget, most businesses go for virtual office solutions. Virtual PBX systems are affordable virtual office solutions that can promote your established business by providing various call management functions. Small and medium sized businesses can now benefit from professional telephone answering solutions at low cost.

Virtual PBX systems are affordable for every type of business including small businesses, start-up companies, sole traders or home professionals. No overhead expenses and additional staff problems are associated with virtual office service. As the communication services are provided through hosted system, virtual office solutions do not require additional equipment to be installed at the client’s premises.

The hosted PBX system works with advanced VOIP connection. From initial call receiving to call routing and call transfer, virtual PBX offers many advanced communication features. The hosted service provides custom menu options for callers. Dial by name and dial by extension enable the customers to reach the right person they desire to contact. If the user is unavailable, the system will transfer the calls to other personal extensions or cell phone.

Auto attendant in the virtual PBX system interacts with the callers and routes the callers to the desired extension. It also plays customized professional greetings for callers. You can customize the auto attendant to make different announcements at different times of the day. Users can receive advantageous features such as voice mail, fax to mail, voice and fax mail notifications and many more. With streamlined infrastructure, businesses can improve their scalability and operations.

Virtual PBX is a perfectly affordable virtual office solution with minimum maintenance cost. By utilizing all advanced functionalities, a start-up or small business can create a big image among the clients. Various communication service providers offer local phone numbers and toll free phone number services through virtual PBX. Through virtual office solution, you can establish a local business presence or a nationwide presence in a cost-effective manner.

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A little insight into the PBX world

When I try to explain what I do to people, the most common reaction is a blank face with the question “what is a PBX?” If you fall into the category of people who do not know what a PBX system is, then today is your lucky day.

PBX, which stands for private branch exchange, is a telephone exchange that works for a specific group of phones (for example a business) rather than an entire phone carrier (for example AT&T).

Historically the term PBX applied to process that the operators would use back when they would have to manually connect the caller via a switchboard. As technology improved the PBX phone system required a lot of expensive equipment as well as a person to maintain the system. But now in the 21st century, we have hosted PBX phone systems.

Our hosted PBX phone systems allow customers to enjoy all of the features that go with the standard PBX systems but for a fraction of the cost. A few of the most common features are…

• Auto Attendant
• Dial by Name Directory
• Call Forwarding
• Custom Greetings (we can even do a professional recording for you)
• Music on Hold
• Daytime and Afterhours Greetings
• Voicemail
• Find Me/ Follow Me

AccessDirect allows for even small businesses who previously could not afford to spend the tens of thousands of dollars it costs to purchase the equipment, to have the opportunity to sound larger.

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Tall, Dark, and Handsome

I am the typical 20something, single woman looking for the proverbial 'perfect' man. I mean, I don't ask for much. He's gotta be taller than my 5'10", ruggedly handsome, insanely funny, the guitar and vocal skills of Keith Urban, a love for small animals and children.....and the list goes on. And no matter how much eHarmony promises me to 'find that special someone', I will never be able to customize my ideal. He will still come with all of his inherent flaws.

When it comes to my voicemail system, however, I am the master designer. AccessDirect is so versatile, it can bend and flex to whatever mold I need. Not only are there customizable packages that include everything from fax to email service, find-me extensions, information only extensions, and your basic voice mailbox, but I'm also able to pick the number I would like.

In a world of sub-standard beaus, it's reassuring to know I can still be in control in at least one area of my life.

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Add the personal touch to your voicemail...

Today I programmed a busy no answer voicemail box for a law office. The way this voicemail box works is when the phone rings the specified number of times, say 4, then it rolls over to the voicemail number. This sounds great and all but what happens if you are already on the line and then someone calls? Luckily the forward will work on a busy too that way all of your calls that you can’t answer go to voicemail.

The Direct Messaging package is great for the one the business owner who wants to attempt to answer his or her phone instead of letting it go directly to voicemail. It allows for the personal touch that will keep your customers coming back to you instead of that other company who never answers the phone. Once again, this package includes my favorite, fax to email. We provide a unified messaging system where all of your messages are located in two places. One place is your email that is accessible anywhere you can access your email including smart phones; and of course on our server. And to top it off you can get all of these wonderful features starting at just $9.95 per month and can be set up usually within 24 hours.

We can work with your existing numbers and your current phones. And if you get the package set up and realize that it is not exactly what you were looking for, we are more than happy to help you customize it to make it exactly the right package for you. If you have any other questions about how our system works feel free to check out our FAQ’s section.

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Another Day and Twice the Bang for the Buck

Every day brings about something new and something different. Yesterday was no different. On an average day I program several standard voicemail and find me/ follow me packages. However I programmed a Fax on Demand package yesterday.

Fax on Demand is great for any company who wants to immediately send a document to a caller. The customers who most frequently use the Fax on Demand feature are apartment complexes because the caller can immediately be sent the floor plans for the available units as well as a lease application. The beneficial aspect to the customer is the ease of sending a fax. There is no more was a five or a nine? Or what did the caller say he wanted? And best of all no more jamming on the fax machine while trying to send the fax. Our system takes all of those added frustrations out of the mix and allows the caller to follow through with the faxing process.

Every now and again we come across other customers who are interesting in utilizing our fax on demand feature. Yesterday's customer was one of the other, non apartment complex customers. Mark signed up for our Direct Receptionist program which includes up to five extensions. He decided to use two of the extensions as voicemail boxes and two of the extensions as Fax on Demand boxes which he is using as an additional form of marketing. Essentially he is getting twice the bang for his buck. He is paying for a phone system and getting a marketing bonus for free. Now that makes financial sense in these tough economic times.

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Sit. Stay. Rollover.

If you were a dog, the command "roll over" would be understood. Lay down, roll over, get a treat. This, however, is not the state in which we find ourselves and when instructed to put the features call forward, no answer and call forward, busy, no answer on a rollover group I can understand the confusion.

Also known as a hunt group, a rollover group consists of all your telephone lines. Its function is that if a line is busy it will automatically roll to the next line until it ends at the last line in the group. When a company wants the phone in their office to ring, giving them a chance to speak with a client live before going to the auto attendant, it is necessary to have specific features placed on this rollover group.

Essentially, the desire is for a caller to be routed to voicemail when a line goes unanswered. This feature is called call forward, no answer. This feature would be placed on all the lines in the hunt group. To avoid a busy signal, the feature call forward, busy, no answer would need to be placed on only the last line of the group. This feature is only placed on the last line since the rest of the lines are working as a rollover.

Although it cannot replace the talents of man's best friend, the rollover group combined with the features call forward, no answer and call forward, busy, no answer provide a treat in themselves; increased customer care and business productivity.

Technorati Tags: auto attendant, virtual receptionist, virtual pbx, voice mail, call forwarding

Disaster Recovery

Yesterday I programmed a disaster recovery program. This program is a great asset for any company to have. It functions as a backup means of communication in case of a disaster such as a tornado, hurricane or any other major disaster that knocks out communication. Since we host the number the client never needs to worry about not being in communication with his or her clients when the phone lines are down or even if the building is destroyed.

The program purchased the company has the ability to record a lengthy informational greeting explaining the situation and also has the ability to take a message which will be emailed to the customer as a .wav file. You might be wondering how the customer plans on getting the email if there has been a disaster which means the internet is probably not functioning. Lucky for the customer we also have the ability to send a text notification and a voice notification alerting the customer of the message. I assume that everyone is familiar with the concept of text messaging (a short message sent to a cell phone in the text form) but you may not be as familiar with the idea of voice notification. Voice notification is when our system places a call to the customer notifying them that they have received a new voicemail and allows them to login to the mailbox and listen to the message immediately.

One of the greatest things about our programs is they are completely customizable. If you want something specific odds are good that we can make that happen for you all while making your business look bigger and more professional.

Technorati Tags: virtual pbx, hosted pbx, voip pbx, voice mail, disaster recovery