Features of Virtual PBX Service

The features of virtual PBX service are similar to those incorporated in expensive phone systems used by big companies. These sophisticated call handling features include:

• Auto attendant
• Find me follow me call forwarding
• Caller identity
• Voice mail
• Voice to email
• Fax
• Fax to email
• Music on hold

Reduce Your Telecom Expenses

All call management functions can be integrated into your existing local or toll free phone numbers. Thus you can reduce the expenses involved in maintaining fresh telephone lines. The auto attendant feature functions as a live receptionist and can be customized to play personalized greeting messages depending on the time and day, including business hours, after business hours, weekdays and holidays. It provides a set of options such as dial by name, dial by extension, zero out to live representative and more for the callers and routes the calls to the right extensions. It manages multiple calls at the same time without giving busy signals to the callers.

Maintain Constant Contact with Your Employees and Customers

The find me follow call forwarding feature redirects incoming calls to a set of alternate phone numbers including cell phone numbers. Unanswered calls are sent to the voicemail system. Calls are also routed to the voicemail system when all the phone lines are busy.

Voice to email facility allows transferring voice messages to the email accounts of employees as audio file attachments. The system also notifies the arrival of new voice messages by sending text messages to your cell number or pager.

Excellent Communication Choice for Your Business Firm

Virtual PBX is a wonderful communication option for any small and medium sized business. The services are offered through a hosted server using high bandwidth Internet connection or telephone networks. As the PBX services are shared among a number of users, the services are made available at affordable monthly rates.

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The Man of Many Hats

I wear a few hats here at AccessDirect. I handle two different areas of responsibility during each workday. I'm the technical support on escalation, answering questions about the esoteric bits of programming as well as unraveling complex issues and change requests on our more labyrinthian programs. When a prospective customer wants four levels of menus on their hosted/virtual PBX, with different extensions for escalation at each level, it tends to fall in my lap to program. I also handle the billing for AccessDirect, handling all of our monthly invoices and answering customer questions and addressing their concerns. It's this kind of versatility that gives AccessDirect its strength.

To put it simply, those other hosted/virtual PBX companies aren't going to do what we at AccessDirect do because they can't do what we do. No one else has the knowledge and the expertise to handle the type of programming we fire out on a daily basis. When you call one of those other companies, you're getting someone on the front line with a script and pre-programmed responses, and when you ask them to step outside of their prepared replies, they're going to stumble and you're going to go away unhappy and still searching.

When you call AccessDirect, you're getting an expert. Our customer service people have done programming. Our programmers have handled accounting. Our billing department has taken sales. Our sales staff has worked in customer service. No matter who you get at AccessDirect, you're going to get your question answered, and you can rest assured that you've got the best in the business helping you out.

That expertise lets us give you, the customer, the best possible virtual phone system money can buy. With those other companies, you're getting a number and a couple of extensions, and good luck if you want them to do anything different -- you'll have to figure that out yourself. With AccessDirect, though, you're getting the experts at your side, and we can set your virtual phone system up exactly how you want it.

Do you want to take every call live before they get your list of extensions? We can do that.

Do you want to have a mix of one-digit extensions, two-digit extensions, all the way up to eight-digit extensions? We can do that.

Do you want to set your calls to be transferred to the office during business hours and your cell phone after hours, all without you having to press a button or set it each day? We can do that.

Do you want to have ten different departments all ring to one number, but notify you as to which button the caller hit? We can do that.

No question is too big or too small -- just give one of us a call or send an email. No matter what you need, you'll get the answer you're looking for here.

Just let me get the right hat.

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Virtual PBX - Affordable Virtual Office Solution

Traditional PBX systems are expensive for small businesses and they are difficult to set up. To maintain communication expenses within an affordable budget, most businesses go for virtual office solutions. Virtual PBX systems are affordable virtual office solutions that can promote your established business by providing various call management functions. Small and medium sized businesses can now benefit from professional telephone answering solutions at low cost.

Virtual PBX systems are affordable for every type of business including small businesses, start-up companies, sole traders or home professionals. No overhead expenses and additional staff problems are associated with virtual office service. As the communication services are provided through hosted system, virtual office solutions do not require additional equipment to be installed at the client’s premises.

The hosted PBX system works with advanced VOIP connection. From initial call receiving to call routing and call transfer, virtual PBX offers many advanced communication features. The hosted service provides custom menu options for callers. Dial by name and dial by extension enable the customers to reach the right person they desire to contact. If the user is unavailable, the system will transfer the calls to other personal extensions or cell phone.

Auto attendant in the virtual PBX system interacts with the callers and routes the callers to the desired extension. It also plays customized professional greetings for callers. You can customize the auto attendant to make different announcements at different times of the day. Users can receive advantageous features such as voice mail, fax to mail, voice and fax mail notifications and many more. With streamlined infrastructure, businesses can improve their scalability and operations.

Virtual PBX is a perfectly affordable virtual office solution with minimum maintenance cost. By utilizing all advanced functionalities, a start-up or small business can create a big image among the clients. Various communication service providers offer local phone numbers and toll free phone number services through virtual PBX. Through virtual office solution, you can establish a local business presence or a nationwide presence in a cost-effective manner.

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Virtual Telephone Numbers - Improve your communication system

Virtual telephone numbers are secondary numbers associated with the primary numbers provided through a hosted PBX system. Virtual phone numbers do not cost as much as the conventional numbers and is sure to improve your communication system. They are cost effective especially for the long distance calls. Conventionally, PBX phones are very expensive to buy, install and maintain. The price goes high as the level of sophistication and integrated features increases. Small businesses usually look for low-priced phone system. If you wish to have your business network more established, going for a virtual phone number will be a smart option. This can be easily set up with the help of a hosted PBX system.

Virtual PBX phone systems are implemented virtually though dedicated phone connections, as a result there are no expensive premise-based PBX equipment involved in the network. So you are free from the hassles of installing and maintaining additional phone lines and conventional switching components in your office premises.

If your customers prefer to deal with local businesses, virtual telephone numbers are ideal. Even when you are located miles apart, your callers will get the impression that they are dealing with a business enterprise in their own area. Though you are not around, you will not miss out any calls – with the unique find me follow me call forwarding feature, all calls can be routed to the alternative numbers you have provided. Other value added features are voicemail, automatic answering, multiple fax extension, call transfer and many more facilities. Even a professionally recorded welcome greeting can be programmed through the PBX systems. The virtual phone numbers can be easily installed in your home phone, corporate phone or even a cell phone. You can avail of this service from established service providers at affordable rates.

Hosted PBX providers offer you the option of either applying for a new local telephone number or integrating your existing number with the innovative features that come with a hosted PBX system. Virtual telephone numbers are ideal to coordinate the efforts of your team members who may be working from different locations.