Auto Attendant - Dial by Extension

Dial by extension service is an advanced time saving feature of auto attendants. Hosted PBX phone systems featuring auto attendants are now commonly used in almost all business centers. Auto attendants are best suited for businessmen striving hard to manage their disparate office matters.

For Professional Handling of Calls

Professionally recorded greetings are installed in the auto attendant system to greet the callers. Further, the callers are left with a number of choices. They can get their phone lines connected to the associated extensions. If the particular person is unavailable, they can leave their messages in the voicemail box of the user. Besides dial-by extension, hosted PBX systems offer features such as find me follow me, dial-by-name, fax on demand, email -fax service, voice to email and many more functionalities.

Unifying Communications through a Single Phone Number

Though your workers are functioning at different locations, you can manage the communications effectively utilizing the dial by extension feature installed. Through cell phone numbers or other personal numbers, business people can manage their business matters effectively. The providers of auto attendant systems give connections to all extension phone numbers from a single phone number. This means that the caller is ensured connection to the person he wants to talk to.

Auto Attendants – the Right Way to Impress the Customers

Through this service, any small or medium sized business can create the impression of being a big corporate. The callers are welcomed in a very professional manner. The providers of auto attendants offer 1-4 digit extension numbering for the convenience of the users. The callers can hear the music on hold tone while getting connected to the concerned extensions. On demand, the callers can even get connected to a live receptionist. In case the user is busy or unavailable, the callers can hear the do not disturb mode and go for a voice message option.

Auto Attendant Answering Systems

Auto attendant answering systems are commonly used in the telephone system of offices, business firms, hospitals and other such entities. Auto attendant answering system allows the automatic transfer of calls to different user extensions without the involvement of a telephone operator or a mediator. In most systems the telephone operator can be accessed by pressing the 0 button. This auto attendant answering is a main feature provided by the virtual PBX phone system, a private branch telephone exchange system used to make connections between internal telephones of private organizations.

Auto attendant answering system receives callers with a greeting. After greeting the caller, a dial by name directory is provided to the caller to have access to different extensions. When the user name required by the caller is announced, the # button should be pressed and this will connect the caller to the required user. Sometimes, the extension code of the user will be announced after the user name. In that case, the extension code should be dialed to reach the user. The greetings and other announcements in this system can be customized as per requirement.

Voice mailing facility or express messaging is available in an auto attendant answering system. In this facility, user extensions are not connected or disturbed when called; instead, the voice messages of callers are stored in the user’s voicemail box. Users can retrieve these messages at their convenient time. Users can also avoid answering to frequently asked questions such as working hours of a company, available services, job offerings and more. For that, there are information mail boxes that give recorded information to the frequently asked questions of callers. Automated attendants are used in colleges for telephone registration of courses or checking of grades.

Connections between two companies through wide area networking and transferring of calls to external phone lines are possible in auto attendant answering systems. Effective programming is needed for efficient use of the auto attendant. A PBX system can be purchased at affordable rates. Therefore many small business firms and companies purchase PBX system to avail of the facilities provided by auto attendant answering systems. Most of the features provided by PBX systems are very useful for the growth and success of businesses. Opt for the service of a reputable PBX system and get to know the excellent features of the auto attendant answering system.