Telephone Automated Attendant System

With the support of a telephone service with automated attendant system, business calls can be managed in a truly professional style. Besides, your callers can be provided with a superior communication interface. Automated attendant system is integrated with a wide range of excellent call manipulation features, and is therefore preferred by numerous business owners.

Additional Workforce Not Necessary for Answering Calls

By implementing a telephone service with automated attendant system you can meet your business communication requirements by making minimum investment. Moreover, you can avoid the expenses involved in appointing additional reception staff for answering telephone calls. The virtual PBX system answers the calls to your local phone numbers or toll free numbers with appropriate salutation messages. It can be programmed to provide personalized greeting messages for the callers depending on business hours, non business hours, weekdays and holidays.

To route the calls to the exact extension lines, the automated attendant offers the callers with a menu of options such as dial by name, dial by extension, zero out to live operator and more. It can control multiple calls concurrently and execute the call transferring process without sending busy tones to the callers.

Remain in Touch with Your Clients from Remote Locations

The system can roll the calls from your official numbers to your personal telephone numbers, including cell numbers, using the find me follow me call forwarding feature. All unattended calls are transferred to the voice mail system, where the callers can leave voice messages. The system thus ensures that every single call from your clients is managed properly.

To take advantage of exceptional call management functionalities with the automated attendant system integrated in your telephone, it is not necessary to install and maintain any expensive PBX hardware in your site. The required equipments are maintained at the site of the service provider.

Technorati Tags: virtual pbx, automated attendant, hosted pbx, auto attendant

Automated Phone Attendant

Automated phone attendant, the core constituent of the hosted PBX phone system, handles all incoming calls in a professional manner making your business resemble a multinational company. It is an effective substitute for a live receptionist.

Exceptional Call Handling Features

The automated phone attendant answers all calls with professional sounding customized welcome messages. It can be programmed to play different salutation messages during office hours, after office hours, day of the week, weekends and holidays.

The auto attendant offers a set of options such as dial by name, dial by extension, do not disturb mode, zero out to live representative and more to the callers. It routes the calls to the appropriate extensions. When calls are unattended or if all lines are busy, calls are redirected to the voice mail system, where the callers can leave voice messages. The system can handle multiple calls at the same time without sending line busy signals to the callers.

Control Your Business from Any Preferred Location

The find me follow me call forwarding feature transfers the calls to remote extensions such as your alternate numbers, including cell phone numbers. Thereby you can control your business from any geographic location. This facility eliminates any possibility of missing important business calls and facilitates round the clock contact with your workforce operating from different locations. Automated phone attendant eliminates the need to appoint additional staffs for attending calls and reduces your operating expenses considerably.

An Affordable Option

For utilizing the features of the automated phone attendant in hosted PBX system, you need not buy or maintain pricey PBX hardware in your premises since these are kept at the service provider’s site. PBX services are offered through a hosted server using high bandwidth Internet or dedicated telephone networks. The PBX services are shared among a number of users and are therefore affordable.

Technorati Tags: virtual pbx, auto attendant, hosted pbx, auto attendant phones

PBX Phone System - Virtual Auto Attendant

A PBX phone system with powerful virtual auto attendant feature can efficiently handle all incoming calls in a business organization. Virtual auto attendant provides a number of benefits for all types of businesses. The hosted PBX offers all the basic features of a standard PBX system as well as many advanced phone features through sophisticated VoIP technology.

The most innovative feature of a hosted PBX system is virtual auto attendant. The auto attendant efficiently handles and routes incoming calls just like a live receptionist. It is a powerful feature providing a variety of menu options – dial by name, dial by extension, multiple extensions and many more. It can answer incoming calls, welcome callers with professionally created messages, and route them to the right person or department. It also provides voice mail message service.

A hosted PBX system integrated with auto attendant has many user-friendly features. The virtual auto attendant offers a list of menu options to callers with voice prompts. When a caller selects an option, the auto attendant routes the call to the specified extension or mailbox within the organization. You can create custom voice prompts that suit your business requirements. Different custom greetings can also be programmed to be played during business hours and after business hours.

The virtual PBX system is also integrated with features such as caller ID, call screening, music on hold, call transfer, do not disturb mode and advanced features such as fax service capabilities, voice mail, cell phone message notify, e-mail message delivery, and many more. Using web-based call management facility, you can easily customize various phone features. You can also view your call records, and customize various call feature settings.

Hosted PBX phone system can be implemented with minimal investment. As it is a hosted solution, there is no expensive PBX equipment to purchase and maintain. Many hosted service providers offer customized PBX phone services in a cost-effective manner. Choose a scalable PBX phone system with reliable virtual auto attendant feature that is affordable for you.

Technorati Tags: virtual pbx, auto attendant, pbx phone, pbx phone systems, pbx systems

A Makeover Story

One of my favorite shows to watch is Extreme Makeover Home Edition. I love how they take deserving people who are working hard to provide for their family and completely change their lives. The show provides the family with bigger opportunities than they were able to accomplish on their own. And that's what my job does.

Today I programmed two auto attendants, which isn't really out of the ordinary. What is incredible about the programs were they were both for one gentleman who is working hard at building two companies. I feel privileged to create a program in which I am providing more opportunity than he is able to do on his own. Now with his programs he will be less likely to miss an important phone call with his find-me extensions and those he does miss will be able to leave a message in his voice mailbox. In tough economic times, these advantages could be the difference in success and failure for a small business.

I may not be Ty Pennington, but I get to participate in my own extreme makeover; the business edition.

Technorati Tags: voice mail, auto attendant, voicemail, call forwarding, hosted pbx

What's in a Name?

"That which we call a rose
by any other name would smell as sweet."
-Juliet

Auto attendant, virtual receptionist, hosted pbx. All the same, but what exactly is in these names? Shakespeare alluded to the fact that a name posed does not change the essence of an object. A label does not negate the benefit. So perhaps the question to ask is, what is the benefit?

To understand the benefit, you must first understand the essence. Essentially, the job of a virtual receptionist is to greet current and potential clients with a professional recording, direct callers to the desired department, and deliver messages within seconds of being left.

The perks of an auto attendant are vast. It creates a professional, polished appearance, enables small businesses to seem larger, connect a nationwide corporation through one number, and have messages and faxes delivered to multiple email addresses. The fragrance of this 'flower' will linger, regardless of the name you call the program.

Technorati Tags: virtual receptionist, virtual pbx, hosted pbx, voip pbx, auto attendant

Sit. Stay. Rollover.

If you were a dog, the command "roll over" would be understood. Lay down, roll over, get a treat. This, however, is not the state in which we find ourselves and when instructed to put the features call forward, no answer and call forward, busy, no answer on a rollover group I can understand the confusion.

Also known as a hunt group, a rollover group consists of all your telephone lines. Its function is that if a line is busy it will automatically roll to the next line until it ends at the last line in the group. When a company wants the phone in their office to ring, giving them a chance to speak with a client live before going to the auto attendant, it is necessary to have specific features placed on this rollover group.

Essentially, the desire is for a caller to be routed to voicemail when a line goes unanswered. This feature is called call forward, no answer. This feature would be placed on all the lines in the hunt group. To avoid a busy signal, the feature call forward, busy, no answer would need to be placed on only the last line of the group. This feature is only placed on the last line since the rest of the lines are working as a rollover.

Although it cannot replace the talents of man's best friend, the rollover group combined with the features call forward, no answer and call forward, busy, no answer provide a treat in themselves; increased customer care and business productivity.

Technorati Tags: auto attendant, virtual receptionist, virtual pbx, voice mail, call forwarding

Auto Attendant - Dial by Extension

Dial by extension service is an advanced time saving feature of auto attendants. Hosted PBX phone systems featuring auto attendants are now commonly used in almost all business centers. Auto attendants are best suited for businessmen striving hard to manage their disparate office matters.

For Professional Handling of Calls

Professionally recorded greetings are installed in the auto attendant system to greet the callers. Further, the callers are left with a number of choices. They can get their phone lines connected to the associated extensions. If the particular person is unavailable, they can leave their messages in the voicemail box of the user. Besides dial-by extension, hosted PBX systems offer features such as find me follow me, dial-by-name, fax on demand, email -fax service, voice to email and many more functionalities.

Unifying Communications through a Single Phone Number

Though your workers are functioning at different locations, you can manage the communications effectively utilizing the dial by extension feature installed. Through cell phone numbers or other personal numbers, business people can manage their business matters effectively. The providers of auto attendant systems give connections to all extension phone numbers from a single phone number. This means that the caller is ensured connection to the person he wants to talk to.

Auto Attendants – the Right Way to Impress the Customers

Through this service, any small or medium sized business can create the impression of being a big corporate. The callers are welcomed in a very professional manner. The providers of auto attendants offer 1-4 digit extension numbering for the convenience of the users. The callers can hear the music on hold tone while getting connected to the concerned extensions. On demand, the callers can even get connected to a live receptionist. In case the user is busy or unavailable, the callers can hear the do not disturb mode and go for a voice message option.

Auto Attendant - Call Transfer with Find-me/Follow-me

‘Find-me/follow-me’ is the standard call transferring system in an auto attendant phone system. Facilitating inter-office communications and customer care applications, auto attendants through hosted PBX system have become a perfect addition for all business firms.

To Get Connected to Multiple Departments

To make communication possible throughout all sections of a company, the providers give connections to all extension phone lines. One to four digit multiple extensions can be obtained for each individual extension. The incoming calls are linked to the appropriate personal extensions of the company through a hosted server.

Find-me/Follow me - An All-time Tracking Service

With this sophisticated system in the offices, the employees are never out of reach of the callers. The calls are attended by the auto attendant system, which welcomes the callers with a professional greeting installed in the system. Thereafter, following the directions the callers can reach the right employee. The incoming calls will be automatically rolled into the users’ extension phone lines.

A Perfect Option for People on the Move

While traveling or when not in a specific location, you will not be able to attend the incoming calls. With the aid of auto attendants, the messages will be recorded in the voicemail boxes. A message notification regarding the voice messages will be sent to the users’ cell phone numbers or other alternative numbers provided. The users can check it out later and listen to the voice messages through their personal computer speakers. This ensures you all-time accessibility to the incoming calls to your offices and you need not have fears about losing any important business deal.

Best Startup with the Right Providers

There are numerous providers offering hosted PBX systems featuring auto attendant services, these days. It is important to identify the right providers who can give you quality services. You can activate the auto attendant service in your workplace either through your existing phone number or by making use of a new number.

Auto attendant - Virtual PBX System

A virtual PBX phone system with a full-featured auto attendant is a great addition in workplaces, since with these systems business matters can be managed with ease. This advanced phone system provides all the basic functionalities of a standard phone system through a hosted server.

Helping Business People Stand Ahead of the Competition

Small businesses face a lot of competition in their individual fields and survival is largely dependent on effective communication with clients. Installing sophisticated call management system and hiring staffs for attending calls may enhance the business relations. Since the cost of maintaining these are often high, it is difficult for small business owners to opt for such systems.

A virtual PBX system, with no expensive equipment to install, can greatly help in this regard. With this system installed in the office spaces, you can handle business matters effectively even when you are on the move. You can be in the office or even travel around; incoming calls to your workplace will be directed to your cell phone numbers or other private numbers. Hence, you can build up better business relations with your clients through economical means.

Automatic Attending and Distribution of Calls

This phone system is connected using a single standard phone line. All the incoming calls will be automatically attended, professionally greeted and connected to the appropriate numbers. Unattended calls will roll into your voicemail box. There is no need of employing extra staffs for attending calls since all calls will be professionally handled by this auto-attendant system.

A virtual PBX phone system is fully featured with a number of functionalities including call screening, find-me follow me, dial-by-name, dial-by-extension, voice-to-email, fax to email, cell phone message notify, pager notify, day time and after hour menus, custom menus, caller ID and temporary forwarding of messages.

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Auto Attendant - Voicemail Message Delivery Options

Auto attendant with voicemail delivery options is a great addition for blooming business firms. It functions just like any PBX ACD voicemail system. In this advanced phone service, the voice messages are directed straight to the voicemail boxes of the user. All the communication requirements of business people are easily met by installing this phone system.

Receive All Incoming Calls

The auto attendant can be programmed to greet callers with professionally recorded greetings suitable to the time of call. This system will be of great help at times when you are busy or unavailable. If the calls are left unattended, the callers can leave their messages in the voicemail boxes of the user. While the customers leave the messages in the voicemail boxes of user, they can give a call back, retrieve, forward, save or delete the messages.

High Volume Voicemail Boxes

A standard voicemail box comes with high volume capacity where the callers can store their voice messages. Within no time, the users can retrieve the voice messages that will be immediately notified. Whether it is an individual staff member, numerous departments or information only combination, this service is customized as per the needs of the user. The providers of this service help in transferring multiple voice messages to multiple inbound lines of the users.

Voice to Email Delivery

By the time voice messages are received in the auto attendants, a text message notification will be sent to the user’s cell number. And the message is sent by email to the mail box user’s email address as a .wav audio file. The users can listen to the messages through their computer speakers. As such, every new message will be notified by the providers. The users can forward it to anyone or save it for future reference. With all these professionalized services, auto attendants endow small business firms with the image of a larger one.

Auto Attendant - Customizable Menus

Telecommunication plays a vital role in enhancing business relations. The auto attendant feature with customizable menus comes with a number of options to ideally meet the telecommunication needs of business owners.

Wide Range of Feature-rich Menu Options

The customizable menu offered by auto attendants is of great assistance to the callers. The callers will get touch tone inputs, professional call diversion, call attending and more services from the auto attendants. Business hour and non-business hour greetings, dial-by-name, dial-by-extension and announcement only options are the prime highlights of this system. The callers can opt for the appropriate one depending on their need.

Anytime Accessibility for Customers

Auto attendants enable small businesses to receive each and every incoming call. Once you have installed an auto attendant, you can effortlessly communicate with your clients and employees even when on the move. In case any call is left unattended, with the advanced facilities in this system, it locates the person utilizing the various numbers given by the user. Calls will be forwarded to the personal number, cell phone number or the extension numbers provided by the user.

Full Scale Call Processing Phone System

The users of this phone system provide custom menu for each extension for the convenience of the callers. This enables the calls to be routed to the particular extensions without making the callers wait for a long time. The voicemail boxes and voice to email services are a great addition in this PBX phone system. If the callers need to forward any message to the users, they can make use of the voicemail service. Hence, this is a phone system most sought after by business people to enhance their business relations.

Auto Attendant - Features of the Best Telephone Systems

In tune with the increasing business needs of today, auto attendant systems are becoming more common in office environments and are designed to eliminate the need for dedicated telephone operators serving 24 hours. These systems can be programmed to play pre-recorded messages and information and can also reroute calls to other telephone extensions within an office. Auto attendant is one of the significant features of the best telephone systems.

Most of the auto attendant systems available in the market come with many exceptional features and are now made available at much cheaper rates. These auto attendant phone systems provide their services round the clock and can be installed either at your premises or hosted by your private PBX provider.

Modern auto attendant systems are being programmed with professional quality voice and hence callers to your corporate firm will be greeted in a professional manner. These auto attendant systems have detailed audio menus and features such as dial by extension, dial by name, 1-4 digit extension numbering, group dialing, zero out to live operator and more.

The call forwarding facility in auto attendant systems is of great help to callers. The system can easily reroute calls coming to your office phone to alternate numbers such as cell phones and residential telephones, based on the telephone extension they have selected and hence your callers will never have to be disappointed by unattended telephones.

A great deal of customization is offered by auto attendant systems and this includes recording messages in your own voice. The system can also be configured to present different greetings and menus based on the time the calls are received. For callers calling after business hours, the option of voicemail enables recording their messages that can be later played back by your office executives. Thus the system, apart from serving as your dedicated telephone routing system, can also provide better customer care for your business firm, thereby achieving a good reputation for your firm.

Auto Attendant - Time Saving Features

Auto attendant, with its excellent time saving features, is an ideal solution for busy small business owners. This hosted PBX phone system is beneficial for users and callers alike. For growing businesses, installing an auto attendant system in the offices is an added advantage.

Outstanding Professional Answering System

All incoming calls are welcomed by a professionally recorded greeting. Most of the companies incorporate product information and other business details in their auto attendant systems for the convenience of the customers. And so, they never need to wait on line to get their queries cleared. Music on-hold, call screening, and caller ID are among the many advanced technical features in this system.

User Friendly Auto-dialer Systems

The callers need not wait for long hours on queue hearing busy signals or unanswered calls. Once a call is made to the office, the auto dialer will automatically connect the line to the person concerned. With this method, the callers can freely communicate with the employees of the firms within seconds after making calls.

Advanced Voicemail and Voice to Email Facility

To enable the callers to convey their messages after a certain number of rings or when busy, voicemail boxes are provided. The voice messages can be stored in the personalized mail boxes. These can be sent to the user’s e-mail address. The voice message alerts are even given in the user’s cell phones.

The auto attendant system has greater demand among small and medium sized business firms. This system is available at economical rates, and at the same time provides the best time saving features. The most significant utility feature is that the auto attendant enables the business owners to manage their business matters efficiently even when they are not in the workplace.

Auto-attendant - Enhance Your Professional Image

Auto attendant systems are automated telephone systems which can function independently without a dedicated telephone operator or receptionist. These systems are programmed with welcome messages and features and can efficiently emulate the call-connecting services of a human operator. With an auto attendant system installed in your firm, reliable and cost-effective management of incoming calls is possible.

A Range of Advantageous Features

For entities such as business firms and hospitals, where a lot of internal departments and telephone extensions are there, auto attendant can reduce the burden of manually attending and rerouting individual calls. With configuration options available for multiple telephone extensions, your callers can easily contact the right person and department in your firm. Auto attendant systems come as part of virtual PBX systems and are hosted usually at the facility of the PBX provider.

The message recording functionality in these systems helps your firm to provide customized wishes to callers, matching a wide variety of occasions and events. Apart from having such interactive services, these auto attendant systems also feature voicemails, transferring calls to outside telephone lines, automated directory services and music on hold. With features such as call diverting to cell phones and residential phones, your employees and executives will never miss the calls of your valued clients.

Project the Image of a Flourishing Company at Affordable Cost

Auto attendant systems can be programmed specifically to provide different messages to callers depending on the time they are calling. Features such as voicemail activation during off-business hours greatly help callers record their messages for you. Apart from providing automatic call attending facilities, auto attendants also provide other technologically advanced services for business firms, making them look like Fortune 500 companies.

With these auto attendant systems, the ultimate benefits are the cost and time savings for your business. These systems are now becoming more affordable and with fewer complexities involved, they are widely used in business firms and corporate offices worldwide. Apart from reducing the workload of your staff, auto attendants can considerably enhance your professional image.

Auto Attendant - Small Business Friendly

Affordable hosted PBX systems are exceptionally helpful for a budding business establishment which is looking forward to extending its business network worldwide. The auto attendant feature in the hosted PBX telephone systems is small business friendly and a boon to the corporate world today.

A Whole Range of Advanced Facilities

Auto attendants provide all the privileges of a standard phone system. With the automated answering system, the incoming calls to the offices will be attended and automatically forwarded to the users’ extension phone lines. All these incoming calls will be welcomed by a professionally recorded greeting. Dial-by-name, dial-by-number, caller ID and other useful features are an integral part of this automated system.

Economical Option for Small Businesses

Businessmen can manage their business deals effectively from any part of the world with the aid of a hosted PBX system featuring auto attendant. All they have to do is to integrate their personal numbers with this auto attendant system. Utilizing a single standard phone line, incoming calls to their workplaces will be integrated to these numbers. Hence, they need not spend extra money on individual phone lines. Unlike a standard phone system, no sophisticated equipment need to be used, and this helps small business owners to reduce the maintenance rates of the system.

Helps Build a Better Customer Relationship

Since the auto attendants function 24/7, the callers can access your office anytime. These virtual receptionists never take a break; and so, the users never need to fear about losing even a single call. If the calls are unable to get connected to the concerned phone line, the callers can record their messages in the voicemail option. Through the efficient auto attendant system and all its associated advanced functionalities, a small business firm can assume the proportions of a well established business enterprise.

Auto Attendant - Transfer Calls around the Office

An auto attendant system allows the incoming calls to be transferred to the users’ phone extensions around the office. This hosted PBX system is capable of providing different connections from a single standard line.

Purpose of an Auto Attendant System

Normally, business people find it difficult to manage the numerous incoming calls to their offices. Due to fear of losing a business deal, they are forced to remain in the offices itself, without being able to travel freely. To tactfully manage such situations, they equip their offices with auto attendant systems. Installing this system is advantageous to startup and small businesses, in that they can assume the image of a well established enterprise.

Benefit from Advanced Features

Mail forwarding, call screening, voicemail forwarding, group dialing and many more activities are programmed in this system for the convenience of the users. With the ‘find me, follow me’ call forwarding service, all the calls coming to the offices will be efficiently transferred to the users’ given numbers. Hence, even when you are in some distant location, you can communicate with the customers freely as if you were in the office.

For individuals, ‘do not disturb’ modes can be programmed. Music on hold, one to four digit extension numbers, dial-by-name, and dial-by-number are integral parts of this system. The auto attendant system can play a professional greeting when attending the calls. The callers can speak to a live operator or direct executive within moments after making calls. The incoming calls can be integrated to home phones or cell phones.

Cutting Down All Standard Telecom Expenses

Unlike standard phone systems, auto attendant systems are free of extra sophisticated hardware. Use of expensive phone equipment is not needed in this system. Hence, the users can save the extra amount they would otherwise have to spend for its maintenance. As auto attendant systems are available at economical rates, the service is highly appealing to small and medium sized businesses. To enable customers to call free of cost, some business firms even equip their offices with toll free numbers.