Automated Phone Answering System

By implementing an automated phone answering system, you can manage your business calls in a professional manner, and project a superior business image among your clients and associates. It also helps to reduce the expenses involved in maintaining additional staff for answering calls.

With the support of automated phone answering system you can offer your callers an interface similar to that found in expensive phone systems. The system has major call answering features such as auto attendant, find me follow me call forwarding, call waiting, call conferencing, voice mail, fax, fax to email, caller identity and more.

Handles Business Calls in a Competent Style

The auto attendant in the automated phone answering system attends all calls with professional sounding greeting messages. It offers the callers a set of options such as dial by name, dial by extension, zero out to live operator, 1-4 digit extensions and more. Depending on the choice made by the callers, calls are transferred to the right destinations. Multiple calls can be handled simultaneously without giving line busy signals for the callers.

Communication from Remote Locations Made Easy

By using the find me follow me call forwarding feature integrated in the automated phone answering system, calls to the official numbers can be redirected to your alternate extension phone numbers including residential and cell numbers. Thus you can operate your business using a single phone number from any location.

The system redirects unanswered calls to the voicemail box, so that the callers can leave voice messages. Calls are also routed to the voicemail system when all phone lines are busy. Voice messages can be transferred to your email account as audio file attachments. The arrival of new messages can be notified on your cell number or pager.

Economic Call Management Alternative

Automated phone answering system can be implemented without installing expensive PBX equipment in your office, since it is maintained at the site of the service provider. The Virtual PBX phone services are offered through a hosted server using high speed Internet connection or dedicated telephone network. As the services are shared among a number of users, you can make use of the services at economic monthly charges.

Technorati Tags: phone answering system, virtual pbx, phone answering service, pbx phone systems

Features of Virtual Phone System

A virtual PBX phone system in your small business organization enhances your business image. The highly sophisticated features of a virtual phone system are similar to that offered by high-priced communication systems.

The major call management features of a virtual phone system include the following:

• Auto attendant
• Find me follow me call forwarding
• Call conferencing
• Music on hold
• Caller identity
• Voicemail
• Fax
• Fax to email
• Call waiting
• Automatic call distribution

Control Your Business from Any Location

The auto attendant included in the system acts as a virtual receptionist receiving the calls with professional sounding greeting messages. It provides a menu of options such as dial by name, dial by extension, zero out to live operator and more to the callers. Based on the option selected by the caller, calls are routed to the appropriate destinations. Multiple calls are managed at the same time without sending busy tones to the callers.

The find me follow me call forwarding feature directs the incoming calls to your alternate numbers including cell phone numbers. Thus you can control your business from any location at any time. The system directs the calls to the voice mail box when they are not attended within a specific number of rings or when all the lines are busy. This facility completely eliminates the chances of missing important business calls. Voice messages can be forwarded to your email accounts as audio file attachments. The system also sends alert messages to your cell phone or pager whenever a new voicemail arrives.

Affordable Communication Alternative

The PBX equipments are maintained at the service provider’s site and the services are offered through high speed Internet or telephone networks. As the services are shared among several users, these are made available at affordable monthly charges.

Technorati Tags: virtual pbx, virtual phone systems, hosted pbx, pbx phone system

Business Toll Free Phone Numbers

Business toll free phone numbers are the ideal alternative to generate an image of a professional and reliable company offering quality customer support.

These help to receive large volume of business calls, as the callers are not charged. The charges are paid by the organization receiving the calls. Toll free phone number services allow you to communicate with your clients even when traveling.

Sophisticated Call Routing Features

800 toll free phone numbers can be integrated with hosted PBX system, which presents the same kind of interface as that found in expensive systems owned by multinational companies. Features include auto attendant, call transferring, caller ID, find me follow me call forwarding, voice mail, fax, fax to email and more.

The auto attendant receives all the calls with professionally recorded greetings. It offers options such as dial by name, dial by extension, group dialing and more to the callers. Calls are routed to the appropriate department or employee according to the choice made by the caller. The system can handle multiple calls at the same time without sending conventional busy signals.

The find me follow me call forwarding facility forwards the calls to alternate phone numbers, including cell phone numbers of the employees. Calls are automatically transferred to the voicemail system, when they are not answered within a specific number of rings or when all lines are busy.

Enhance Your Business Image through Toll Free Phone Numbers

To enjoy business toll free phone number services, you need not maintain pricey PBX equipments in your premises since these are kept at the service provider’s site. PBX services are offered through a hosted server with the support of high speed Internet connection or telephone network. The services are shared among several users and therefore available at economic monthly rates.

Technorati Tags: toll free phone number, toll free numbers, virtual pbx, toll free telephone numbers

Benefits of Virtual PBX Phone System

Now small business organizations can enjoy all the benefits of a virtual PBX phone system, without making capital investments. By implementing the system you can manage incoming calls in a professional manner.

Virtual PBX phone system is incorporated with an array of sophisticated features such as auto attendant, find me follow me call forwarding, call conferencing, call waiting, voicemail, fax, and fax to email. The major benefits include:

• Saves operating costs: since you needn’t maintain expensive PBX equipments in your premises.
• Offers geographical flexibility: your workforce can operate from any location.
• Can create a local presence: using virtual phone numbers, business presence can be established in any locality.
• Scalability: multiple extensions can be maintained.
• Credibility: can provide an image of a professional company.

Offers Quality Customer Support

The auto attendant in the system receives incoming calls with professional sounding greeting messages. It offers a menu of options to the callers such as dial by name, dial by extension and more. Routing of calls to the appropriate extensions is carried out according to the option selected by the callers. The system can manage multiple calls at the same time without sending busy signals to the callers.

The find me follow me call forwarding feature forwards incoming calls to your alternate numbers including cell phone numbers. Therefore you can manage your business from any location. If the calls are not answered within a specific number of rings or if all the lines are busy, they are routed to the voicemail system, wherein the callers can leave voice messages. This facility enables you to remain in touch with your customers round the clock.

Cost-effective Communication Choice

The PBX services are offered through a hosted server with the support of high bandwidth Internet connection or dedicated telephone network. As the PBX services are shared among several users, they are offered at affordable monthly rates.

Technorati Tags: virtual pbx, virtual office pbx, hosted pbx, pbx phone systems

Hosted PBX - Virtually Communicate Anywhere

By implementing a hosted PBX phone system with flexible features, you can virtually communicate with your potential customers from anywhere at any convenient time. In order to manage your business calls in a proficient manner, hosted PBX systems are incorporated with all the highly sophisticated features of expensive premise based PBX phone systems. These features include auto attendant, caller ID, call conferencing, find me follow me call forwarding, voice mail, fax, fax to email, music on hold and many more. All these features of the hosted PBX system can be integrated with your existing local or toll free number. A hosted PBX system will help you meet your business communication requirements by making minimum investment.

Excellent Communication System with Advanced Call Routing Features

The auto attendant included in the system answers the calls with professional sounding greeting messages and offers the callers a set of choices such as dial-by-name, dial-by-extension and more. Based on the option chosen by the caller, the calls are transferred to the right persons or departments.

Routing of calls to the alternate set of numbers provided by the employees can be accomplished with the find me follow me call forwarding feature. This feature enables to transfer the calls even to the cell phone numbers of the employees. Unanswered calls are redirected to the voice mail box of the employees, where the callers can leave voice messages. Thus the chances of missing important business calls can be avoided. This advanced phone system also has the facility to transfer the voice messages to the email addresses of employees.

A Cost-effective Telecommunication Alternative

For utilizing the hosted PBX service, you are not required to mount and maintain costly PBX equipments in your office. The equipments required are maintained at the site of the service provider. The PBX phone services are offered through a hosted server using high speed Internet connection or dedicated telephone networks. The PBX services are shared among a number of users and therefore the services can be availed of at affordable monthly charges.

Technorati Tags: virtual pbx, ip pbx, hosted pbx, pbx phone systems

Hosted PBX - Manages Incoming Calls

A hosted PBX phone system manages the incoming calls of your business organization in an extremely proficient manner. This is done with the help of highly sophisticated PBX features integrated in the system.

The Hosted PBX Advantage

By implementing a hosted PBX phone system, you can maintain excellent business communication within and outside your organization and accomplish your business objectives without making hefty investments. With the help of this system it is even possible to make long distance calls at a fraction of the actual cost.

The best part of this service is that you are not required to install and maintain expensive PBX equipment in your office premises. All these are maintained at the site of the service provider and the PBX services are offered through a hosted server with the support of high speed Internet or dedicated telephone connection.

Overview of Call Routing Features Integrated in the System

The hosted PBX system efficiently manages all incoming calls and routes them to the different departments or extensions simultaneously without sending busy signals to the callers. In order to handle your business calls, the system is integrated with features such as auto attendant, find me follow me call forwarding, caller identity, voice mail, fax to email, call conferencing, music on hold and more.

The auto attendant in the system receives the incoming calls with professional business greeting messages. It offers the callers a set of options such as dial by name and dial by extension, and transfers the calls to the right departments or extensions, based on the option chosen by the caller. The find me follow me call forwarding feature allows transferring the incoming calls to your alternate personal numbers including cell numbers and therefore you can manage your business from any preferred location.

Voice Mail and Email Features

The system also has the facility to route unanswered calls to the voice mail box of the employee so that the callers can leave voice messages. Besides, voice messages can be directed to your email account as audio file attachments. These messages can be opened in your laptop even when you are on the move. All these features ensure that you don’t miss important business calls from your customers.

Technorati Tags: virtual pbx, ip pbx, hosted pbx, pbx phone systems

Hosted PBX - Call Control Features

By implementing a hosted PBX phone system integrated with superior call control features, small businesses can manage their incoming calls in a professional manner and thus accomplish vested business objectives rather easily.

Incorporated with High-tech Call Control Features

A hosted PBX system with sophisticated call control features enables you to establish yourself in the competitive area of business. This communication system is integrated with all the features that are normally available in conventional premise based phone systems. These include auto attendant, find me follow me call forwarding, call conferencing, voice mail, fax, fax to email, music on hold, caller identity and many more.

The auto attendant provided in the system completely eliminates the need of appointing additional staffs for answering the calls. It receives all the calls with professional sounding salutation messages and offers the callers a set of options such as dial by name, dial by extension and more. Routing of calls to the right destinations is carried out depending on the choice made by the caller.

The advanced call control feature find me follow me call forwarding allows the transferring the official calls to the personal numbers of employees including their cell phone numbers. Therefore your business can be operated uninterruptedly from anywhere, regardless of location.

In order to avoid chances of missing important business calls, the system is provided with voice mail feature. The unanswered calls are routed to the voice mail box of the employees, so that the callers can leave voice messages. Besides, these voice messages can be delivered to the employee’s email address so that they can be checked later using a computer.

Ensured with Manifold Benefits

The major benefit of using a hosted PBX system is that it is possible to maintain constant contact with all the distant customers as well as your employees placed at different locations. Moreover, advanced call control features can be integrated to your existing local or toll free phone number and thus the expenses involved in maintaining additional lines can be reduced. The system also helps to increase the efficiency of your employees.

The Right Communication Choice for Your Company

At present the features of the hosted PBX system can be utilized without purchasing and mounting expensive PBX hardware at your business premises. The equipments are preserved at the site of the service provider and the functions are offered with the support of high speed Internet or telephone connection. You can avail of the PBX functionalities at reasonable monthly charges as the services are shared among a number of users.

Technorati Tags: virtual pbx, call forwarding, hosted pbx, pbx phone systems

Hosted IP PBX - Features and Benefits

Hosted IP PBX phone system is integrated with an assortment of features and its benefits can be experienced without making huge investments. It is considered a convenient and economic telecommunication option for small business organizations.

Major Features and Benefits of IP PBX System

In order to manage your business calls in a proficient manner, the system is integrated with sophisticated features. These include auto attendant, call transferring, caller ID, find me follow me call forwarding, voice mail, fax, fax to email, music on hold and many more. All these features offer the callers the very same interface that is incorporated in conventional PBX phone systems. The major benefits of implementing hosted IP PBX system are the following:

• Enhances your business image
• Considerably reduces your business expenses
• Long distance calls can be made at local charges
• Calls between extensions can be made at reduced call rates

Designed with Exceptional Call Handling Features

The auto attendant feature in the system answers all the calls with professionally recorded welcome messages. It provides the callers a set of choices such as dial-by-name, dial-by-extensions and routes the calls to the appropriate department or workforce based on the option preferred by the callers.

Through the advanced find me follow me call forwarding feature, incoming calls can be efficiently directed to the other numbers provided by the employees, including cell phone numbers. By using this feature you can manage your business from any location and still provide the callers with the idea that you are operating from your office. Moreover, the system automatically transfers the unattended calls to the voicemail box of the employees where the callers can leave voice messages.

Another benefit of a hosted IP PBX phone system is that you can communicate with all the employees operating from various geographical locations using a single phone number, rather easily. By using the system multiple calls can be managed at the same time. The system routes all calls without sending busy signals to the callers.

Cost-effective Communication System for Your Organization

For enjoying the features of a hosted PBX system it is not necessary to purchase and maintain costly PBX equipments in your office. The equipments are maintained at the service provider’s site and the PBX services are offered through a hosted server using high speed Internet or dedicated telephone connection. The PBX services are shared among a number of users and therefore all the services can be availed at economic monthly charges.

Technorati Tags: virtual pbx, ip pbx, hosted pbx, pbx phone systems

Technology's hold on man

If you have been following my blog you already know my favorite feature is the fax to email and you also know that our system works with Smartphones such as the Blackberry, the iPhone, and the Palm Pre. But did you know that our system has a bunch of fancy features that work will all phones and other features that work will all cell phones?

I know you have been out somewhere and seen the gaggle of teenage girls texting on their cell phones. That sight is proof that cell phones are for more than just having a verbal conversation with someone. You too can feel like part of the “in crowd” by getting text messages to your cell phone when you get a new voicemail. You never need to be out of communication with your hosted pbx.

Another feature that we offer, and it works with any phone, copper land line or cell, is the voice call back also known as voice notification. The way this works is when someone calls and leaves you a message, the system will call you on the specified number and give you a chance to listen to your message. Now whether you have a fancy smart phone that you can check your email on or not, you can still be notified of your new messages and you don’t need to always be within range of a computer.

Just another example of technology loosening the ties between man and his computer

Technorati Tags: fax to email, voicemail, virtual pbx, hosted pbx, fax email

Tall, Dark, and Handsome

I am the typical 20something, single woman looking for the proverbial 'perfect' man. I mean, I don't ask for much. He's gotta be taller than my 5'10", ruggedly handsome, insanely funny, the guitar and vocal skills of Keith Urban, a love for small animals and children.....and the list goes on. And no matter how much eHarmony promises me to 'find that special someone', I will never be able to customize my ideal. He will still come with all of his inherent flaws.

When it comes to my voicemail system, however, I am the master designer. AccessDirect is so versatile, it can bend and flex to whatever mold I need. Not only are there customizable packages that include everything from fax to email service, find-me extensions, information only extensions, and your basic voice mailbox, but I'm also able to pick the number I would like.

In a world of sub-standard beaus, it's reassuring to know I can still be in control in at least one area of my life.

Technorati Tags: voice mail, virtual voicemail, voicemail, fax to email, fax email, local phone numbers

Add the personal touch to your voicemail...

Today I programmed a busy no answer voicemail box for a law office. The way this voicemail box works is when the phone rings the specified number of times, say 4, then it rolls over to the voicemail number. This sounds great and all but what happens if you are already on the line and then someone calls? Luckily the forward will work on a busy too that way all of your calls that you can’t answer go to voicemail.

The Direct Messaging package is great for the one the business owner who wants to attempt to answer his or her phone instead of letting it go directly to voicemail. It allows for the personal touch that will keep your customers coming back to you instead of that other company who never answers the phone. Once again, this package includes my favorite, fax to email. We provide a unified messaging system where all of your messages are located in two places. One place is your email that is accessible anywhere you can access your email including smart phones; and of course on our server. And to top it off you can get all of these wonderful features starting at just $9.95 per month and can be set up usually within 24 hours.

We can work with your existing numbers and your current phones. And if you get the package set up and realize that it is not exactly what you were looking for, we are more than happy to help you customize it to make it exactly the right package for you. If you have any other questions about how our system works feel free to check out our FAQ’s section.

Technorati Tags: voice mail, virtual voicemail, voicemail, fax to email, hosted pbx, virtual pbx

Making your business prosper

Of course every small business owner will want his or her business to prosper and grow. So what is the most essential thing for the business to have? That's easy, customers. But what happens when your potential customer calls and you can't answer the phone? You lose the potential customer. But wait there is a solution; you get a voicemail service that provides you with a professional image when you can't. That's where AccessDirect comes in!

We offer several solutions for businesses of any size. For example we have the Direct Receptionist package which includes up to five extensions. This package is really popular with small businesses who want to sound bigger. You can have a one person business sound like there is a bunch of people working in the company and the best part of that is all of the calls can still be routed to the same person.

We also have the Direct Enterprise package for the company that is already larger than the one person business discussed earlier. This package supports up to hundreds of extensions depending on the needs of the business. `

All of our packages allow for customizability of features. My personal favorite feature is the fax to email which I talked about in my last post but my next favorite would have to be the voicemail delivery to my email. It's great because you don't have to call your phone to check your messages all the time to make sure your didn't miss any important calls and even better, as soon as you get the email you can click on the attachment and listen to the entire message immediately.

Technorati Tags: voice mail, virtual receptionist, voicemail, fax to email, virtual pbx

Another Day and Twice the Bang for the Buck

Every day brings about something new and something different. Yesterday was no different. On an average day I program several standard voicemail and find me/ follow me packages. However I programmed a Fax on Demand package yesterday.

Fax on Demand is great for any company who wants to immediately send a document to a caller. The customers who most frequently use the Fax on Demand feature are apartment complexes because the caller can immediately be sent the floor plans for the available units as well as a lease application. The beneficial aspect to the customer is the ease of sending a fax. There is no more was a five or a nine? Or what did the caller say he wanted? And best of all no more jamming on the fax machine while trying to send the fax. Our system takes all of those added frustrations out of the mix and allows the caller to follow through with the faxing process.

Every now and again we come across other customers who are interesting in utilizing our fax on demand feature. Yesterday's customer was one of the other, non apartment complex customers. Mark signed up for our Direct Receptionist program which includes up to five extensions. He decided to use two of the extensions as voicemail boxes and two of the extensions as Fax on Demand boxes which he is using as an additional form of marketing. Essentially he is getting twice the bang for his buck. He is paying for a phone system and getting a marketing bonus for free. Now that makes financial sense in these tough economic times.

Technorati Tags: virtual receptionist, virtual pbx, fax to email, voice mail

It's elementary, my dear Mason

Zack, one of our new customers, called me today. He has a single find-me voice mailbox and wanted to ensure that he was sounding as professional as he could with his system. In looking at his program, I noticed that his callers would ring directly through to his cell phone and only when his cell phone went unanswered or was busy would they then be given the company name and greeting.

Zack expressed the desire to have his company announced and his callers notified that their call was being transferred to the next available representative. I added the functionality to play a greeting before executing the find-me routine and on a no answer play a second greeting. To complete the professional sound, I recorded the greetings for him. Once the greetings were in place, I notified Zack that everything was up and running according to his request.

I received a call again from Zack after he had listened to the greetings, and it was exactly what he was looking for. However, he wanted to add just one more thing; music on hold. I sent him the different selections of music that we offer and instructed him to let me know which he preferred and I would upload it into his program. Again, Zack called and we discussed his options. After opting for the piano-guitar selection, he expressed his heartfelt thanks for my time and service stating I deserved a “gold star just like in elementary school”.

In elementary we’re taught the basics, the building blocks, for the rest of our school career. They become the foundation on which our entire learning is based. They are the relationship between the abcs and research papers, numbers and algebraic equations, questions and the scientific theory. Zack also reminded me that they also are the relationship between gold stars and satisfied customers.

Technorati Tags: virtual pbx, auto attendant, music on hold, voice mail, call forwarding