What's in a Name?

"That which we call a rose
by any other name would smell as sweet."
-Juliet

Auto attendant, virtual receptionist, hosted pbx. All the same, but what exactly is in these names? Shakespeare alluded to the fact that a name posed does not change the essence of an object. A label does not negate the benefit. So perhaps the question to ask is, what is the benefit?

To understand the benefit, you must first understand the essence. Essentially, the job of a virtual receptionist is to greet current and potential clients with a professional recording, direct callers to the desired department, and deliver messages within seconds of being left.

The perks of an auto attendant are vast. It creates a professional, polished appearance, enables small businesses to seem larger, connect a nationwide corporation through one number, and have messages and faxes delivered to multiple email addresses. The fragrance of this 'flower' will linger, regardless of the name you call the program.

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Virtual Receptionist - Hosted Virtual PBX

Virtual receptionist, which is an integral part of a hosted/virtual PBX system, is an ideal means to improve business communications between your clients and employees. These days, people are looking for pragmatic solutions by which they can attain potential productivity at cheaper rates. Hence, due to the affordability of this system, it has become the most sought after phone system by small businessmen.

A Feature-rich Phone System

For the smooth functioning of the system, a wide range of interesting features are included in this service. The auto-attendants installed help the business owners to manage their business matters with ease. All the incoming calls to the offices will be attended and automatically directed to the given numbers. Dial-by-number, dial-by-name, voicemail and more features are incorporated for the customers’ convenience.

Free from Extra Hardware Installation

Unlike a standard phone system, for virtual receptionists, there is no need to install extra hardware. All the lines are integrated into one number utilizing a single standard phone line. The users of a hosted virtual PBX system can have all the privileges enjoyed by the users of a standard phone system. One can even use the existing phone number or opt for a new one from the providers of virtual receptionists.

Make the Calls Roll into Your Cell Phones; Build Better Business Relations

Normally, business people find it difficult to manage the large number of incoming calls. When your budget is insufficient to hire more staffs for attending calls, equipping your offices with a virtual receptionist system will be a wise decision.

Busy signals and unattended calls may result in your losing an important business deal. This can be avoided with the help of hosted PBX systems in your workplaces. With this system, all incoming calls will be forwarded to the user’s given numbers including cell phone numbers. Hence, you can freely communicate with your clients and employees even when you are on the move, and thereby build better business relations.

Virtual Receptionist - a Virtual PBX Solution

Small business firms can give the impression of Fortune 500 companies by installing state-of-the-art virtual receptionist systems. Due to their outstanding performance, businesses prefer to implement this service in their workplaces to keep the customers fully satisfied.

Wonderful Alternative for Small Businesses

The extra money that you might have to spend for the maintenance of a sophisticated premise based phone system can be saved. Hence, these Virtual PBX systems are more appealing for small and medium sized business firms. Businessmen, who work in different locations, usually find it difficult to manage the calls coming to their offices. Individual business owners or small business firms always wish to give an impression of a bigger one to their customers. To manage such situations, they equip their offices with virtual receptionist system.

Benefits of this Hosted PBX System

The benefits provided by a virtual receptionist are numerous. As in a big business firm, to welcome the customers, a professionally recorded greeting can be programmed. Utilizing this system, the callers can access the person concerned without hassles such as unanswered calls, misrouted calls or busy signals. The incoming calls are routed to different phone lines, connected to live operators; callers are provided directions and much more. Besides, the virtual receptionist can be programmed to provide product information and other details for the convenience of the customers.

Increase Your Revenue while Enjoying Working from any Location of Your Choice

An efficient virtual receptionist enables increased traffic to your business, which in turn brings in more revenue for your small business. You can work from home or anywhere in the world. Calls made to your office will be diverted to the cell numbers or other personal numbers you have provided. Since this multitasking facility will carry out all phone attending and call forwarding activities, you can relax with your own work, anywhere, anytime. This automated system works just as a human operator on a 24/7 basis, and with this system installed in your offices, you will never lose even a single customer.

Virtual Receptionist Services - Professional Image

Virtual receptionist services are the ideal and cost-effective methods for managing telephone calls in small and medium scale business firms. As the name suggests, they eliminate the need for a dedicated telephone operator or call attendant in your office. These services which are provided by hosted PBX companies are proving to be highly economical and effective for companies in the long run, endowing them with a highly professional image.

Enjoy Beneficial Features Similar to Those in Costly PBX Systems

Most of the modern virtual receptionist systems come with lots of attractive features that are normally found only in costlier versions of PBX and auto attendant systems. This system can use the same toll free number of your office phone or can have its own toll free number. The system can be configured to wish your callers with pre-recorded messages and wishes and be made operational throughout the day, thereby providing callers a virtual 24 hr customer care service.

Most virtual receptionist systems available today can support multiple extension numbers and hence easily connect the callers to the corresponding sections of your office without delay. All callers to the systems are provided interactive voice directions to help them reach the required employee in your office. In the absence of the required customer care executive, the system can be preset to automatically connect to alternative telephone numbers including mobiles and residential numbers of your executives.

Create a Better Impression on Your Callers

Virtual receptionist systems can also be utilized for promotional purposes. You can provide callers with audio clips such as information regarding your products and services. Other interactive features available in virtual receptionist systems include voicemail, caller ID, music on hold, daytime and after hours menus, message on email delivery and call transfer, to name a few.

Thus in the growing competitive business environments, the services of virtual receptionist systems becomes indispensable. With a little investment in the virtual receptionist system, you are actually getting the benefits of a virtual private branch telephone exchange at your premises.

Virtual Receptionist - The Answer You've Been Looking for!

As we are living in a fiercely competitive world, it’s important to stay ahead of the competition always. Virtual receptionist is the answer you’ve been looking for if you want to create a bigger image for your small business. A virtual receptionist system offers an affordable solution for all small and medium sized businesses.

Never Lose Even a Single Call

Most of the customers hesitate to call again if their calls are not answered once. And, if business owners are busy on the other side, to make a call back might be more difficult. By missing a call like this, you might be losing an important business deal. To deal with such situations effectively, virtual receptionist technology is utilized. Without giving any busy signals, misrouted and unanswered calls, callers will get direct accessibility, at the very moment of making calls.

Impress Your Callers with a Range of Excellent Features

Auto attendant and call forwarding services are an integral part of the virtual receptionist system. All business calls will be professionally answered as well as directed to the proper personal extensions or departments. Call diversion, dial-by-extension and dial-by-name facilities are also incorporated in a virtual receptionist system. Callers can receive product information, driving directions and various messages with the help of this automated phone system. Catering to the requirements of all business firms, these systems are available at affordable rates. Besides, there is no need to install expensive phone equipment at your business premises, since all the required equipments are hosted at the provider’s site itself.

Work Anywhere, Anytime, Hassle-free

By implementing a virtual receptionist system, one can work anywhere, anytime, without being worried about losing a valuable customer. Through this system, all communications can be integrated in one phone number. The companies having toll free numbers can integrate the same with this and even opt for a new one, if needed. A virtual receptionist is in every way the answer you’ve been looking for to help boost your small business image.

Virtual Receptionist for Small Businesses

Virtual receptionist is the smartest alternative available for small businesses that do not have enough funds to hire a receptionist to handle the huge number of inbound calls. To resolve customer issues, a dedicated customer support is essential in every office, whether big or small. Virtual receptionist for small businesses can indeed be seen as a blessing in this circumstance, as it provides dedicated support round-the-clock.

A hosted PBX phone system with auto attendant can act as a virtual receptionist. The auto attendant integrated with the hosted PBX system forms the interface between the company representatives and the callers. It will greet the callers with a custom greeting message and provide them with a menu containing various options such as dial by name, dial-by-extension, zero out to live operator and group dialing. One can get connected to the right extension through these options. The virtual receptionist transfers the important calls to the appropriate persons through dedicated phone lines or high bandwidth internet connections. Moreover, the virtual receptionist can handle multiple calls to your small business office simultaneously. The calls will be redirected to a voicemail system if the recipient is busy or not available. The voicemail messages can be received on the user’s regular email account as well. One can access his voicemail messages using a personal computer with internet connection.

Along with virtual receptionist, the hosted PBX phone service providers offer local numbers and toll free numbers to support the smooth functioning of small businesses. Local numbers give a local presence to the company while the toll free numbers give a nationwide presence.

With small business virtual receptionist, you can rest assured that you will never lose a client because of your inability to attend a phone.

Virtual Receptionist Keeps Clients Happy

In today’s competitive business environment, one way in which small businesses can keep their clients happy is by utilizing a virtual receptionist service. Clients may feel annoyed and they might hang up the phone if they hear a busy tone or if there is no one to pick up the phone when they try to reach you. The virtual receptionist service provided by hosted PBX phone service providers is a cost-effective solution to answering your phones.

All the functionalities of a modern phone system can be received from the hosted PBX telephone system at a reasonable monthly service charge. A hosted PBX phone system with virtual receptionist can cover the calls coming to your office during the peak working hours as well as after-hours. The virtual receptionist receives the calls in a courteous manner by greeting the callers and guides them through a variety of options such as dial-by-name, dial-by-extension, group dialing and zero out to live operator. The calls meant for the user will be transmitted to the user through dedicated phone lines or high bandwidth internet connections. The hosted PBX telephone system can manage multiple calls arriving to your office simultaneously. If the recipient is unavailable, the calls will be directed to a voicemail system, where the callers can leave behind their messages. The friendly response that the clients receive from the virtual receptionist is sure to please them.

Not only does the virtual receptionist keep clients happy but it is advantageous to the user as well. The users can concentrate more on their core tasks as the virtual receptionist will handle their calls efficiently and promptly round the clock. It renders a professional image to small businesses in addition to saving costs.

Virtual Receptionist - Business Answering Solution

Virtual receptionist is the business answering solution that flourishing companies have long anticipated. Nowadays, virtual receptionist service is available round the clock and it can route, filter and direct the incoming calls to the relevant person in real time irrespective of the location.

The first point of contact for any size business office is a receptionist so they should be able to make good lasting impression on the callers. More often than not, businesses cannot afford to miss a call for fear of losing a client. The best business answering solution that exists for a small business that wishes to cut costs and improve productivity is virtual receptionist.

With a hosted PBX phone system featuring virtual receptionist, you need not always be in your office or are not required to hire receptionists to handle your calls. Businesses can have all the benefits of a personal, onsite receptionist by using the virtual receptionist service from hosted PBX service providers, but at a fraction of its cost. The hosted PBX phone system has many value added features including auto attendant, caller ID, call screening, find me follow me call forwarding, call transfer, music on hold, voicemail, fax to email and much more.

The virtual receptionist provided by hosted PBX firms answers the calls with a pre-recorded greeting message that caters to the users’ business image. The auto attendant in a hosted PBX phone system can be programmed to play different greetings according to the hour of the day or day of the week. Subsequently, the callers are guided through various options for connecting with the right extension. A virtual receptionist, along with providing business answering solution, gives an established corporate image to small businesses.