Live Answering - Virtual Receptionist Services

Business executives on the move utilize virtual receptionist services to manage their business communication needs effectively. Together with its live answering service, this advanced phone system comes with a number of time saving features. You can streamline your business with this cost-effective business communication solution.

A Flawless Telephone Answering Service

Virtual receptionist services are highly beneficial for all kinds of office environments. These feature-rich systems keep the callers happy. The callers are welcomed with a professionally recorded greeting; besides, they are presented with all the conveniences of a standard phone system. Through the customizable answering service options, the callers will be directed to the required extension phone lines within no time. Dial-by-name, dial-by-number, call transfer, call forwarding and many more options are there for the callers to make live communication with the staffs.

Increase Business Productivity through Better Customer Relationship

An unanswered phone call may cause you to lose an important business deal. Hence, for any business, an all-time functioning telecommunication system is vital. Thereby, the callers will get round-the-clock live answering service. Since a virtual receptionist runs with the aid of a hosted server, huge volumes of incoming calls can be efficiently handled. Within no time, the incoming calls are connected to the extension phone lines without making the callers wait on queue for a long time. As this auto attendant does all the functions of a live telephone operator, business owners need not worry about losing even a single phone call.

A Feature-rich Telecommunication System

Business firms that struggle to handle a huge volume of inbound calls can equip their offices with this live answering machine. Through this web administered service, the callers can enjoy a wide range of customer care services which include caller ID, music on hold, voicemail, voice to email, fax to email, custom menus, cell phone message notify and more. Even small and medium sized businesses can gain much from these virtual receptionist services, as these are provided at highly economical rates.

Virtual Receptionist Services - Professional Image

Virtual receptionist services are the ideal and cost-effective methods for managing telephone calls in small and medium scale business firms. As the name suggests, they eliminate the need for a dedicated telephone operator or call attendant in your office. These services which are provided by hosted PBX companies are proving to be highly economical and effective for companies in the long run, endowing them with a highly professional image.

Enjoy Beneficial Features Similar to Those in Costly PBX Systems

Most of the modern virtual receptionist systems come with lots of attractive features that are normally found only in costlier versions of PBX and auto attendant systems. This system can use the same toll free number of your office phone or can have its own toll free number. The system can be configured to wish your callers with pre-recorded messages and wishes and be made operational throughout the day, thereby providing callers a virtual 24 hr customer care service.

Most virtual receptionist systems available today can support multiple extension numbers and hence easily connect the callers to the corresponding sections of your office without delay. All callers to the systems are provided interactive voice directions to help them reach the required employee in your office. In the absence of the required customer care executive, the system can be preset to automatically connect to alternative telephone numbers including mobiles and residential numbers of your executives.

Create a Better Impression on Your Callers

Virtual receptionist systems can also be utilized for promotional purposes. You can provide callers with audio clips such as information regarding your products and services. Other interactive features available in virtual receptionist systems include voicemail, caller ID, music on hold, daytime and after hours menus, message on email delivery and call transfer, to name a few.

Thus in the growing competitive business environments, the services of virtual receptionist systems becomes indispensable. With a little investment in the virtual receptionist system, you are actually getting the benefits of a virtual private branch telephone exchange at your premises.

Advantages of a Virtual Receptionist

A virtual receptionist is essentially an automatic answering machine which can independently handle calls coming to your corporate office. As an effective alternative to costly premise based phone systems, virtual receptionist systems are now becoming popular among small and medium business firms. These systems are offered by hosted PBX firms and are efficient options for businesses to handle their daily business needs.

Benefit from Value-added Features

The main advantage of having a virtual receptionist is that you need not employ a dedicated telephone operator. The system can automatically receive calls from your clients and intelligently redirect those calls to the telephones of the corresponding employees in your office.

All callers to your office phone will be greeted with pre-recorded welcome messages and other interactive menus. Most virtual receptionist systems have options for recording and playing messages such as corporate information, services and product details to callers. The system which can have its own toll free number also provides callers with options such as group dialing, dial-by-name and dial-by-extension facilities.

With the help of functions such as the dial-by-extension feature, your clients can be easily connected to the appropriate sections in your office. The system will be automatically switched to voicemail system if no person is available in a particular department of your office or if the call is coming during non-business hours. The system can also redirect the call to your employees’ personal or residential phone systems. So your employees never have to miss the calls of your valued clients. Thus management of your business from far-off locations is also possible with these systems.

Economic Option for Small and Medium Businesses

Most virtual receptionist systems are capable of handling multiple extensions and can be programmed to provide different instructions for callers, depending on the time of call. The virtual receptionist systems are affordable and also easy to configure, with minimal overhead charges and future maintenance costs involved. Thus the virtual receptionist systems, apart from providing 24x7 customer care service can also help improve the professionalism of your corporate business firm.