Live Virtual Receptionist - Benefits for Your Business

To stay ahead in the competitive business world, incoming calls to your office must be handled efficiently, as missing calls at times can be damaging to your business. A hosted PBX phone system incorporated with live virtual receptionist guarantees numerous benefits for your business organization, since this system takes care of all calls in the most efficient manner.

Enhance Your Business Image

The live virtual receptionist receives all incoming calls with professional sounding greeting messages. This system can be programmed to present personalized greeting messages based on business hours, non business hours, weekdays and holidays. It can give callers information regarding your products and services. Callers are also given a set of options such as dial by name, dial by extension and more. Calls are routed to the appropriate extensions depending on the option selected by the caller.

Calls to your official numbers can be forwarded to your alternate phone numbers including cell numbers. Therefore you can control your business from any remote location using a unique phone number and still create the impression that you are answering from your corporate office.

No More Missed Calls

The live virtual receptionist transfers unanswered calls to the voice mail box of the employees, allowing the callers to leave voice messages. Calls are routed to the voice mail system when all phone lines are busy. This ensures that you’ll never miss important business calls. Multiple calls can be handled at the same time, without providing busy signals for the callers.

With a live virtual receptionist you can reduce the expenses involved in maintaining additional staffs for attending calls. Moreover, it is possible to increase the efficiency of your workforce and accomplish your business goals rather effortlessly.

Beneficial Alternative for Your Business

Live virtual receptionist benefits can be enjoyed without purchasing expensive PBX equipments. All the equipments are preserved at the site of the service provider and the services are offered through a hosted server using high speed Internet or telephone networks. The PBX services are shared among numerous users and are therefore available at reasonable monthly rates.

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Features of Virtual Phone System

A virtual PBX phone system in your small business organization enhances your business image. The highly sophisticated features of a virtual phone system are similar to that offered by high-priced communication systems.

The major call management features of a virtual phone system include the following:

• Auto attendant
• Find me follow me call forwarding
• Call conferencing
• Music on hold
• Caller identity
• Voicemail
• Fax
• Fax to email
• Call waiting
• Automatic call distribution

Control Your Business from Any Location

The auto attendant included in the system acts as a virtual receptionist receiving the calls with professional sounding greeting messages. It provides a menu of options such as dial by name, dial by extension, zero out to live operator and more to the callers. Based on the option selected by the caller, calls are routed to the appropriate destinations. Multiple calls are managed at the same time without sending busy tones to the callers.

The find me follow me call forwarding feature directs the incoming calls to your alternate numbers including cell phone numbers. Thus you can control your business from any location at any time. The system directs the calls to the voice mail box when they are not attended within a specific number of rings or when all the lines are busy. This facility completely eliminates the chances of missing important business calls. Voice messages can be forwarded to your email accounts as audio file attachments. The system also sends alert messages to your cell phone or pager whenever a new voicemail arrives.

Affordable Communication Alternative

The PBX equipments are maintained at the service provider’s site and the services are offered through high speed Internet or telephone networks. As the services are shared among several users, these are made available at affordable monthly charges.

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Auto attendant - Automated Call Answering

Auto attendant - automated call answering facility manages all your incoming calls in a professional manner and augments your business image. The auto attendant comes along with the hosted PBX phone system and is designed with remarkable call management functions. All the functions can be conveniently integrated into your existing local or toll free phone number.

A Wonderful Virtual Receptionist

Auto attendant acts as a virtual receptionist, answering all the calls with professional sounding salutation messages. It can be programmed to play customized greeting messages based on business hours, after business hours, day of the week, time and holidays. It offers a set of options such as dial by name, dial by extension, zero out to live operator, group dialing and more to the callers. Transferring of calls to the appropriate extensions is carried out depending on the caller’s choice. It even handles multiple calls at the same time without sending line busy signals to the callers.

Exclusive Call Routing Features

The find me follow me call forwarding facility transfers incoming calls to the alternate set of phone numbers, including cell numbers of the employees. Therefore you can communicate with your customers from any remote location and still give your callers the idea that you are answering from your business office.

Unanswered calls are routed to the voicemail box, allowing the callers to leave voice messages. This advanced feature further eliminates any possibility of missing important business calls. Calls are also routed to the voicemail system when all the lines are busy.

An Affordable Communication Alternative

Auto attendant facility in hosted PBX can be enjoyed without maintaining costly PBX equipments at your site. All the required equipments are kept at the site of the service provider. The PBX services are offered through a hosted server with the support of a high bandwidth Internet connection or telephone network. PBX services, being shared among many users, are provided at reasonable monthly charges.

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Hosted PBX Phone System with Robust Telephone Features

Hosted PBX is an efficient phone system with robust and hi-tech telephone features for improving both internal and external communication of small and medium sized business enterprises. With the advent of many digital gadgets and services, the PBX telephone system is now become systematic and affordable to all. The hosted PBX offers a highly advanced communication system without the users having to install any hardware or software in their offices. The PBX system is provided over the internet and therefore this hosted PBX is also known as VOIP or IP PBX telephone systems.

PBX Systems with Multiple Functions

PBX (Private Branch Exchange) telephone system incorporates multiple functions to make business communication effective and systematic. This system facilitates receiving numerous calls simultaneously and these calls are managed so skillfully that your phone never gives a busy signal. The hosted PBX provides various other options such as dial by name or dial by service, voice to e-mail, delivery of e-mail messages, fax service, caller ID, call screening, music on hold and more. All these features give your business the image of a professional business institution and make it more reliable.

Hosted PBX for Systematic Business Communication

PBX systems help in building up a systematic and effective communication system for both small and medium sized business enterprises. This hosted PBX system comprises highly beneficial features such as auto attendant, voicemail and virtual receptionist.

• Auto attendant: This system helps in handling all the incoming calls systematically. The callers are welcomed with recorded greetings and are provided with a dial by directory or dial by name option to route them to the right extensions.
• Voicemail: if a call is left unattended, the caller will be provided with voicemail option so that he can leave messages in the voicemail box.
• Virtual receptionist: this system facilitates to operate your phone even during off-hours and weekends without keeping live receptionists in the office. The calls are attended from the premises of the service provider.

Several service providers offer highly organized and affordable hosted PBX phone system with many robust telephone features. These systems definitely help in imparting the image of a leading corporate to small and medium sized enterprises.

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Making your business prosper

Of course every small business owner will want his or her business to prosper and grow. So what is the most essential thing for the business to have? That's easy, customers. But what happens when your potential customer calls and you can't answer the phone? You lose the potential customer. But wait there is a solution; you get a voicemail service that provides you with a professional image when you can't. That's where AccessDirect comes in!

We offer several solutions for businesses of any size. For example we have the Direct Receptionist package which includes up to five extensions. This package is really popular with small businesses who want to sound bigger. You can have a one person business sound like there is a bunch of people working in the company and the best part of that is all of the calls can still be routed to the same person.

We also have the Direct Enterprise package for the company that is already larger than the one person business discussed earlier. This package supports up to hundreds of extensions depending on the needs of the business. `

All of our packages allow for customizability of features. My personal favorite feature is the fax to email which I talked about in my last post but my next favorite would have to be the voicemail delivery to my email. It's great because you don't have to call your phone to check your messages all the time to make sure your didn't miss any important calls and even better, as soon as you get the email you can click on the attachment and listen to the entire message immediately.

Technorati Tags: voice mail, virtual receptionist, voicemail, fax to email, virtual pbx

What's in a Name?

"That which we call a rose
by any other name would smell as sweet."
-Juliet

Auto attendant, virtual receptionist, hosted pbx. All the same, but what exactly is in these names? Shakespeare alluded to the fact that a name posed does not change the essence of an object. A label does not negate the benefit. So perhaps the question to ask is, what is the benefit?

To understand the benefit, you must first understand the essence. Essentially, the job of a virtual receptionist is to greet current and potential clients with a professional recording, direct callers to the desired department, and deliver messages within seconds of being left.

The perks of an auto attendant are vast. It creates a professional, polished appearance, enables small businesses to seem larger, connect a nationwide corporation through one number, and have messages and faxes delivered to multiple email addresses. The fragrance of this 'flower' will linger, regardless of the name you call the program.

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Another Day and Twice the Bang for the Buck

Every day brings about something new and something different. Yesterday was no different. On an average day I program several standard voicemail and find me/ follow me packages. However I programmed a Fax on Demand package yesterday.

Fax on Demand is great for any company who wants to immediately send a document to a caller. The customers who most frequently use the Fax on Demand feature are apartment complexes because the caller can immediately be sent the floor plans for the available units as well as a lease application. The beneficial aspect to the customer is the ease of sending a fax. There is no more was a five or a nine? Or what did the caller say he wanted? And best of all no more jamming on the fax machine while trying to send the fax. Our system takes all of those added frustrations out of the mix and allows the caller to follow through with the faxing process.

Every now and again we come across other customers who are interesting in utilizing our fax on demand feature. Yesterday's customer was one of the other, non apartment complex customers. Mark signed up for our Direct Receptionist program which includes up to five extensions. He decided to use two of the extensions as voicemail boxes and two of the extensions as Fax on Demand boxes which he is using as an additional form of marketing. Essentially he is getting twice the bang for his buck. He is paying for a phone system and getting a marketing bonus for free. Now that makes financial sense in these tough economic times.

Technorati Tags: virtual receptionist, virtual pbx, fax to email, voice mail

Sit. Stay. Rollover.

If you were a dog, the command "roll over" would be understood. Lay down, roll over, get a treat. This, however, is not the state in which we find ourselves and when instructed to put the features call forward, no answer and call forward, busy, no answer on a rollover group I can understand the confusion.

Also known as a hunt group, a rollover group consists of all your telephone lines. Its function is that if a line is busy it will automatically roll to the next line until it ends at the last line in the group. When a company wants the phone in their office to ring, giving them a chance to speak with a client live before going to the auto attendant, it is necessary to have specific features placed on this rollover group.

Essentially, the desire is for a caller to be routed to voicemail when a line goes unanswered. This feature is called call forward, no answer. This feature would be placed on all the lines in the hunt group. To avoid a busy signal, the feature call forward, busy, no answer would need to be placed on only the last line of the group. This feature is only placed on the last line since the rest of the lines are working as a rollover.

Although it cannot replace the talents of man's best friend, the rollover group combined with the features call forward, no answer and call forward, busy, no answer provide a treat in themselves; increased customer care and business productivity.

Technorati Tags: auto attendant, virtual receptionist, virtual pbx, voice mail, call forwarding

Disaster Recovery

Yesterday I programmed a disaster recovery program. This program is a great asset for any company to have. It functions as a backup means of communication in case of a disaster such as a tornado, hurricane or any other major disaster that knocks out communication. Since we host the number the client never needs to worry about not being in communication with his or her clients when the phone lines are down or even if the building is destroyed.

The program purchased the company has the ability to record a lengthy informational greeting explaining the situation and also has the ability to take a message which will be emailed to the customer as a .wav file. You might be wondering how the customer plans on getting the email if there has been a disaster which means the internet is probably not functioning. Lucky for the customer we also have the ability to send a text notification and a voice notification alerting the customer of the message. I assume that everyone is familiar with the concept of text messaging (a short message sent to a cell phone in the text form) but you may not be as familiar with the idea of voice notification. Voice notification is when our system places a call to the customer notifying them that they have received a new voicemail and allows them to login to the mailbox and listen to the message immediately.

One of the greatest things about our programs is they are completely customizable. If you want something specific odds are good that we can make that happen for you all while making your business look bigger and more professional.

Technorati Tags: virtual pbx, hosted pbx, voip pbx, voice mail, disaster recovery

It's elementary, my dear Mason

Zack, one of our new customers, called me today. He has a single find-me voice mailbox and wanted to ensure that he was sounding as professional as he could with his system. In looking at his program, I noticed that his callers would ring directly through to his cell phone and only when his cell phone went unanswered or was busy would they then be given the company name and greeting.

Zack expressed the desire to have his company announced and his callers notified that their call was being transferred to the next available representative. I added the functionality to play a greeting before executing the find-me routine and on a no answer play a second greeting. To complete the professional sound, I recorded the greetings for him. Once the greetings were in place, I notified Zack that everything was up and running according to his request.

I received a call again from Zack after he had listened to the greetings, and it was exactly what he was looking for. However, he wanted to add just one more thing; music on hold. I sent him the different selections of music that we offer and instructed him to let me know which he preferred and I would upload it into his program. Again, Zack called and we discussed his options. After opting for the piano-guitar selection, he expressed his heartfelt thanks for my time and service stating I deserved a “gold star just like in elementary school”.

In elementary we’re taught the basics, the building blocks, for the rest of our school career. They become the foundation on which our entire learning is based. They are the relationship between the abcs and research papers, numbers and algebraic equations, questions and the scientific theory. Zack also reminded me that they also are the relationship between gold stars and satisfied customers.

Technorati Tags: virtual pbx, auto attendant, music on hold, voice mail, call forwarding

Live Answering - Virtual Receptionist Services

Business executives on the move utilize virtual receptionist services to manage their business communication needs effectively. Together with its live answering service, this advanced phone system comes with a number of time saving features. You can streamline your business with this cost-effective business communication solution.

A Flawless Telephone Answering Service

Virtual receptionist services are highly beneficial for all kinds of office environments. These feature-rich systems keep the callers happy. The callers are welcomed with a professionally recorded greeting; besides, they are presented with all the conveniences of a standard phone system. Through the customizable answering service options, the callers will be directed to the required extension phone lines within no time. Dial-by-name, dial-by-number, call transfer, call forwarding and many more options are there for the callers to make live communication with the staffs.

Increase Business Productivity through Better Customer Relationship

An unanswered phone call may cause you to lose an important business deal. Hence, for any business, an all-time functioning telecommunication system is vital. Thereby, the callers will get round-the-clock live answering service. Since a virtual receptionist runs with the aid of a hosted server, huge volumes of incoming calls can be efficiently handled. Within no time, the incoming calls are connected to the extension phone lines without making the callers wait on queue for a long time. As this auto attendant does all the functions of a live telephone operator, business owners need not worry about losing even a single phone call.

A Feature-rich Telecommunication System

Business firms that struggle to handle a huge volume of inbound calls can equip their offices with this live answering machine. Through this web administered service, the callers can enjoy a wide range of customer care services which include caller ID, music on hold, voicemail, voice to email, fax to email, custom menus, cell phone message notify and more. Even small and medium sized businesses can gain much from these virtual receptionist services, as these are provided at highly economical rates.

Virtual Receptionist - Hosted Virtual PBX

Virtual receptionist, which is an integral part of a hosted/virtual PBX system, is an ideal means to improve business communications between your clients and employees. These days, people are looking for pragmatic solutions by which they can attain potential productivity at cheaper rates. Hence, due to the affordability of this system, it has become the most sought after phone system by small businessmen.

A Feature-rich Phone System

For the smooth functioning of the system, a wide range of interesting features are included in this service. The auto-attendants installed help the business owners to manage their business matters with ease. All the incoming calls to the offices will be attended and automatically directed to the given numbers. Dial-by-number, dial-by-name, voicemail and more features are incorporated for the customers’ convenience.

Free from Extra Hardware Installation

Unlike a standard phone system, for virtual receptionists, there is no need to install extra hardware. All the lines are integrated into one number utilizing a single standard phone line. The users of a hosted virtual PBX system can have all the privileges enjoyed by the users of a standard phone system. One can even use the existing phone number or opt for a new one from the providers of virtual receptionists.

Make the Calls Roll into Your Cell Phones; Build Better Business Relations

Normally, business people find it difficult to manage the large number of incoming calls. When your budget is insufficient to hire more staffs for attending calls, equipping your offices with a virtual receptionist system will be a wise decision.

Busy signals and unattended calls may result in your losing an important business deal. This can be avoided with the help of hosted PBX systems in your workplaces. With this system, all incoming calls will be forwarded to the user’s given numbers including cell phone numbers. Hence, you can freely communicate with your clients and employees even when you are on the move, and thereby build better business relations.

Virtual Receptionist - a Virtual PBX Solution

Small business firms can give the impression of Fortune 500 companies by installing state-of-the-art virtual receptionist systems. Due to their outstanding performance, businesses prefer to implement this service in their workplaces to keep the customers fully satisfied.

Wonderful Alternative for Small Businesses

The extra money that you might have to spend for the maintenance of a sophisticated premise based phone system can be saved. Hence, these Virtual PBX systems are more appealing for small and medium sized business firms. Businessmen, who work in different locations, usually find it difficult to manage the calls coming to their offices. Individual business owners or small business firms always wish to give an impression of a bigger one to their customers. To manage such situations, they equip their offices with virtual receptionist system.

Benefits of this Hosted PBX System

The benefits provided by a virtual receptionist are numerous. As in a big business firm, to welcome the customers, a professionally recorded greeting can be programmed. Utilizing this system, the callers can access the person concerned without hassles such as unanswered calls, misrouted calls or busy signals. The incoming calls are routed to different phone lines, connected to live operators; callers are provided directions and much more. Besides, the virtual receptionist can be programmed to provide product information and other details for the convenience of the customers.

Increase Your Revenue while Enjoying Working from any Location of Your Choice

An efficient virtual receptionist enables increased traffic to your business, which in turn brings in more revenue for your small business. You can work from home or anywhere in the world. Calls made to your office will be diverted to the cell numbers or other personal numbers you have provided. Since this multitasking facility will carry out all phone attending and call forwarding activities, you can relax with your own work, anywhere, anytime. This automated system works just as a human operator on a 24/7 basis, and with this system installed in your offices, you will never lose even a single customer.

Virtual Receptionist Services - Professional Image

Virtual receptionist services are the ideal and cost-effective methods for managing telephone calls in small and medium scale business firms. As the name suggests, they eliminate the need for a dedicated telephone operator or call attendant in your office. These services which are provided by hosted PBX companies are proving to be highly economical and effective for companies in the long run, endowing them with a highly professional image.

Enjoy Beneficial Features Similar to Those in Costly PBX Systems

Most of the modern virtual receptionist systems come with lots of attractive features that are normally found only in costlier versions of PBX and auto attendant systems. This system can use the same toll free number of your office phone or can have its own toll free number. The system can be configured to wish your callers with pre-recorded messages and wishes and be made operational throughout the day, thereby providing callers a virtual 24 hr customer care service.

Most virtual receptionist systems available today can support multiple extension numbers and hence easily connect the callers to the corresponding sections of your office without delay. All callers to the systems are provided interactive voice directions to help them reach the required employee in your office. In the absence of the required customer care executive, the system can be preset to automatically connect to alternative telephone numbers including mobiles and residential numbers of your executives.

Create a Better Impression on Your Callers

Virtual receptionist systems can also be utilized for promotional purposes. You can provide callers with audio clips such as information regarding your products and services. Other interactive features available in virtual receptionist systems include voicemail, caller ID, music on hold, daytime and after hours menus, message on email delivery and call transfer, to name a few.

Thus in the growing competitive business environments, the services of virtual receptionist systems becomes indispensable. With a little investment in the virtual receptionist system, you are actually getting the benefits of a virtual private branch telephone exchange at your premises.

Virtual Receptionist - The Answer You've Been Looking for!

As we are living in a fiercely competitive world, it’s important to stay ahead of the competition always. Virtual receptionist is the answer you’ve been looking for if you want to create a bigger image for your small business. A virtual receptionist system offers an affordable solution for all small and medium sized businesses.

Never Lose Even a Single Call

Most of the customers hesitate to call again if their calls are not answered once. And, if business owners are busy on the other side, to make a call back might be more difficult. By missing a call like this, you might be losing an important business deal. To deal with such situations effectively, virtual receptionist technology is utilized. Without giving any busy signals, misrouted and unanswered calls, callers will get direct accessibility, at the very moment of making calls.

Impress Your Callers with a Range of Excellent Features

Auto attendant and call forwarding services are an integral part of the virtual receptionist system. All business calls will be professionally answered as well as directed to the proper personal extensions or departments. Call diversion, dial-by-extension and dial-by-name facilities are also incorporated in a virtual receptionist system. Callers can receive product information, driving directions and various messages with the help of this automated phone system. Catering to the requirements of all business firms, these systems are available at affordable rates. Besides, there is no need to install expensive phone equipment at your business premises, since all the required equipments are hosted at the provider’s site itself.

Work Anywhere, Anytime, Hassle-free

By implementing a virtual receptionist system, one can work anywhere, anytime, without being worried about losing a valuable customer. Through this system, all communications can be integrated in one phone number. The companies having toll free numbers can integrate the same with this and even opt for a new one, if needed. A virtual receptionist is in every way the answer you’ve been looking for to help boost your small business image.

Virtual Receptionist for Small Businesses

Virtual receptionist is the smartest alternative available for small businesses that do not have enough funds to hire a receptionist to handle the huge number of inbound calls. To resolve customer issues, a dedicated customer support is essential in every office, whether big or small. Virtual receptionist for small businesses can indeed be seen as a blessing in this circumstance, as it provides dedicated support round-the-clock.

A hosted PBX phone system with auto attendant can act as a virtual receptionist. The auto attendant integrated with the hosted PBX system forms the interface between the company representatives and the callers. It will greet the callers with a custom greeting message and provide them with a menu containing various options such as dial by name, dial-by-extension, zero out to live operator and group dialing. One can get connected to the right extension through these options. The virtual receptionist transfers the important calls to the appropriate persons through dedicated phone lines or high bandwidth internet connections. Moreover, the virtual receptionist can handle multiple calls to your small business office simultaneously. The calls will be redirected to a voicemail system if the recipient is busy or not available. The voicemail messages can be received on the user’s regular email account as well. One can access his voicemail messages using a personal computer with internet connection.

Along with virtual receptionist, the hosted PBX phone service providers offer local numbers and toll free numbers to support the smooth functioning of small businesses. Local numbers give a local presence to the company while the toll free numbers give a nationwide presence.

With small business virtual receptionist, you can rest assured that you will never lose a client because of your inability to attend a phone.

Virtual Receptionist Keeps Clients Happy

In today’s competitive business environment, one way in which small businesses can keep their clients happy is by utilizing a virtual receptionist service. Clients may feel annoyed and they might hang up the phone if they hear a busy tone or if there is no one to pick up the phone when they try to reach you. The virtual receptionist service provided by hosted PBX phone service providers is a cost-effective solution to answering your phones.

All the functionalities of a modern phone system can be received from the hosted PBX telephone system at a reasonable monthly service charge. A hosted PBX phone system with virtual receptionist can cover the calls coming to your office during the peak working hours as well as after-hours. The virtual receptionist receives the calls in a courteous manner by greeting the callers and guides them through a variety of options such as dial-by-name, dial-by-extension, group dialing and zero out to live operator. The calls meant for the user will be transmitted to the user through dedicated phone lines or high bandwidth internet connections. The hosted PBX telephone system can manage multiple calls arriving to your office simultaneously. If the recipient is unavailable, the calls will be directed to a voicemail system, where the callers can leave behind their messages. The friendly response that the clients receive from the virtual receptionist is sure to please them.

Not only does the virtual receptionist keep clients happy but it is advantageous to the user as well. The users can concentrate more on their core tasks as the virtual receptionist will handle their calls efficiently and promptly round the clock. It renders a professional image to small businesses in addition to saving costs.

Virtual Receptionist - Business Answering Solution

Virtual receptionist is the business answering solution that flourishing companies have long anticipated. Nowadays, virtual receptionist service is available round the clock and it can route, filter and direct the incoming calls to the relevant person in real time irrespective of the location.

The first point of contact for any size business office is a receptionist so they should be able to make good lasting impression on the callers. More often than not, businesses cannot afford to miss a call for fear of losing a client. The best business answering solution that exists for a small business that wishes to cut costs and improve productivity is virtual receptionist.

With a hosted PBX phone system featuring virtual receptionist, you need not always be in your office or are not required to hire receptionists to handle your calls. Businesses can have all the benefits of a personal, onsite receptionist by using the virtual receptionist service from hosted PBX service providers, but at a fraction of its cost. The hosted PBX phone system has many value added features including auto attendant, caller ID, call screening, find me follow me call forwarding, call transfer, music on hold, voicemail, fax to email and much more.

The virtual receptionist provided by hosted PBX firms answers the calls with a pre-recorded greeting message that caters to the users’ business image. The auto attendant in a hosted PBX phone system can be programmed to play different greetings according to the hour of the day or day of the week. Subsequently, the callers are guided through various options for connecting with the right extension. A virtual receptionist, along with providing business answering solution, gives an established corporate image to small businesses.

Advantages of a Virtual Receptionist

A virtual receptionist is essentially an automatic answering machine which can independently handle calls coming to your corporate office. As an effective alternative to costly premise based phone systems, virtual receptionist systems are now becoming popular among small and medium business firms. These systems are offered by hosted PBX firms and are efficient options for businesses to handle their daily business needs.

Benefit from Value-added Features

The main advantage of having a virtual receptionist is that you need not employ a dedicated telephone operator. The system can automatically receive calls from your clients and intelligently redirect those calls to the telephones of the corresponding employees in your office.

All callers to your office phone will be greeted with pre-recorded welcome messages and other interactive menus. Most virtual receptionist systems have options for recording and playing messages such as corporate information, services and product details to callers. The system which can have its own toll free number also provides callers with options such as group dialing, dial-by-name and dial-by-extension facilities.

With the help of functions such as the dial-by-extension feature, your clients can be easily connected to the appropriate sections in your office. The system will be automatically switched to voicemail system if no person is available in a particular department of your office or if the call is coming during non-business hours. The system can also redirect the call to your employees’ personal or residential phone systems. So your employees never have to miss the calls of your valued clients. Thus management of your business from far-off locations is also possible with these systems.

Economic Option for Small and Medium Businesses

Most virtual receptionist systems are capable of handling multiple extensions and can be programmed to provide different instructions for callers, depending on the time of call. The virtual receptionist systems are affordable and also easy to configure, with minimal overhead charges and future maintenance costs involved. Thus the virtual receptionist systems, apart from providing 24x7 customer care service can also help improve the professionalism of your corporate business firm.