Improve Your Efficiency and Communication With Voicemail Transcription
In today’s economy, the success of any small business depends on a number of things — a great product or service, a commitment to customer satisfaction, and of course no small amount of hard work. One often-overlooked factor is a business’ ability to successfully utilize technology to its advantage.
This doesn’t mean jumping on every new trend or gadget that’s released, however — it means doing the research and looking for ways that new tech can increase your productivity and help you run a more profitable business overall. The latest killer app may be cool and exciting, but if it ends up taking more time than it saves, it isn’t worth the investment.
Enter Voicemail Transcription
Technology is prevalent in so many areas of our lives — why, then, do many businesses struggle with phone systems that are out-of-date, overly complicated and hard to use? Businesses with antiquated phone and messaging systems have been stubbornly resistant to change, even though there are smarter, more efficient options available.
Voicemail transcription is one great example. Here’s how it works:
- Callers phone in and leave a message as they normally would
- That message is automatically transcribed
- The intended member receives an email and/or text containing the message
- With one click, they can return the call directly from their mobile phone
Why It’s Great
Voicemail transcription is a subtle refinement of something that gets used every day – one that eliminates a lot of minor nuisances. With voicemail transcripts:
- There’s no need to call in to a messaging service to stay in contact while out of the office
- There are no passwords to remember or complicated menu systems to navigate
- You are alerted directly when a message is received
- You can easily screen and prioritize messages
- Key information is right there on your phone — there’s no need to memorize names or write down numbers
Today’s voicemail transcription technology is accurate enough to virtually eliminate miscommunication and lost messages. For businesses where staff are constantly on the go, and where being able to respond to inquiries in a timely manner is essential, this small improvement is one that can have a major impact on the way your team works.
Voicemail transcription offers more than just a convenient way to check and respond to messages. When your staff is able to address a customer’s needs more effectively, your business as a whole will benefit. Customers respond positively when they feel they are taken care of, particularly when calling in for the first time. Voicemail transcription allows staff to prioritize incoming information, so they know who to get back to quickly and which calls can wait.
The net result of this is that, with voicemail transcription, your messaging system can more actively align with your overall business goals. Additionally, in an emergency, instant voicemail alerts allow key team members to stay on top of situations as they develop — another important benefit that can save you money and time.
When it comes to voicemail transcription, it’s clear the technology offers genuine benefits for businesses of all sizes. So why hasn’t it been more widely adopted?
If you’re worried about cost, AccessDirect offers highly affordable pricing plans and packages that work for any budget. If you’re concerned that special equipment or infrastructure upgrades will be needed, don’t be. AccessDirect systems are fully cloud-based, meaning there’s no hardware to purchase or software to install. If you’re concerned about the learning curve involved in training staff on a new system, we can help with that, too.
For more information about the benefits of voicemail transcription or about the role AccessDirect can play in bringing this new technology to your business, get in touch with a representative today.