WHAT IS CALL ROUTING?
In today’s growing “gig economy,” where workers are likely to be dispersed across multiple physical and geographic locations, the ability to route calls quickly from a central number to remote staff, remote offices, cell phones and VoIP (voice over internal protocol) desk phones is a must have. A cloud-based, hosted service offers small businesses control and flexibility for ensuring that their callers quickly get to the person or information that they need.
Better yet, today’s technology means a seamless user experience (for you, and your callers) and high-end functionality—all at a reasonable price. No matter the size of your company, a cloud-based call routing system will convey a big company image, and ensure a positive customer experience.
Call routing puts control in the caller’s hands. They dial a number and are presented with a customized menu of options that can include departments, staff members or pre-recorded frequently requested information. Behind the scenes, their call may then be forwarded to one or more numbers, or extensions, until reaching a live person or an option to leave a voicemail message (which can be emailed as an audio file along with a transcription for at-a-glance message review). Today’s sophisticated phone systems provide an exceptional, seamless, experience for your callers.