Challenge: Apartment manager was having issues with the pager company they use for maintenance emergencies. Pagers were not working consistently and the live answering service was slow at notifying them of maintenance emergencies creating issues with their tenants. This is something that this apartment complex needed to get fixed ASAP.
This client needs an Apartment Answering Service from AccessDirect.
Solution: Unlike other apartment answering services, AccessDirect covers the leasing office phones whenever they cannot answer them personally. The cascade message notification dispatches emergency maintenance and security calls from their tenants on a 24 hour-a-day basis. Calls are pre-screened with a customized emergency qualification greeting before messages are left to reduce their maintenance expenses. Leasing office inquiries are sent instantly to their email through an interactive voicemail system.
Results: AccessDirect evaluated the Apartment Community needs, worked directly with the manager to solve their needs and giving them a much more reliable emergency maintenance response than the outdated pagers did. The leasing office can now manage the on-call staff through the AccessDirect online web admin changing on call staff notification in minutes! This also increased the satisfaction of the current residents and will almost certainly improve their reviews in the future.