Auto Attendant

Pennsylvania wire company going mobile in their warehouse and plant

Challenge, type of company, why they called

Even though they had used pagers and talking devices in the past, the company decided it needed to get everyone mobile and connected.

Solution we developed for them

Working with the office operations manager, the AccessDirect sales professional customized a solution to handle their unique but easily solved challenges. The manager stressed that calls needed to be distributed to the individual cell phones based on the customized programming. Because of the size of the staff and yard crew, AccessDirect put together a dial by name directory allowing the caller to enter the first three letters of the stylist’s first or last name, preventing a lengthy greeting to wait through and connecting the caller directly to the department or employee in a timely manner. AccessDirect setup email delivery of messages for each of the extensions and the emails can be accessed and the message played on their company smart phones.

Results – productivity, leads – bottom line

The busy operations manager was able to put the AccessDirect Auto Attendant on her lines quickly and with no interruption in calls. The whole crew and staff were amazed that they could now take their business calls on their cell phones where ever they were on the property! They loved their voice messages being emailed to them as a .wav file attachment that allowed them to listen to the customer’s message on the smart phones and blackberrys. They were thrilled that they could keep their valuable main business number and have a professional greeting with call distribution in place within 24 hours of calling AccessDirect.

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