Challenge: With all of the weird weather going on in the past year, we’ve had many people call and ask us about Disaster Recovery phone solution options. Common questions are ‘If something was to happen to my physical location or building, or our phones were to go dead, how would we contact our employees?’ It’s a great question and one that needs attention. AccessDirect provides Disaster Recovery services to large and small businesses all over the United States and Canada.
Solution: AccessDirect can provide a toll free or local number to your office or business so that if your phones go down or your location is not able to function, your employees can still be up to speed on the situation and what they need to do. For a low monthly fee, you can have the security of knowing that you always have an ‘Emergency Number’ to call that can be updated from anywhere at any time. You might just want a voice mail to say ‘Employees report to the south entrance.’ Or perhaps you want to leave a message, which will text or email everyone in your company, ‘Please let us know you’re okay, call the number and check in and leave your name and your location.’ Maybe you need a ‘phone tree’ which would be a number to call which would have extensions that would ring a person’s cell phone or land line in case of an emergency. At any rate, peace of mind is a relief when you own your own business.
Results: AccessDirect has been a lifeline for several businesses in real life catastrophes. When a tornado ripped apart the city of Joplin, several businesses were completely wiped out. When customers called their lines they wouldn’t work of course, but many people had their business phones forwarded to an AccessDirect number, which gave their clients instructions on where to meet them. This was especially helpful for several insurance agencies which had clients with severe damage to their home, cars and other properties. What will your company do in the event of a catastrophe?