Full Time Auto Attendant

Real estate company trying to cut cost in a down housing market.

Challenge, type of company, why they called

What used to be a busy office is now a lot of wasted empty space. The customer called me with a tale that we are hearing more and more. They are downsizing and giving up the costly office space in lieu of home offices and cell phones. The problem? What to do with the main business number they have so much equity in! With their number on yard signs and business cards the main business number is very important!

Solution we developed for them

First we went to work getting all of the details worked out. The dial by name directory is important so callers could find their agent without having to know their extension number. The ability to be available 24/7 is also important to Real Estate pros, so the full time auto attendant fits their busy work schedule. We ported their local number and their toll free number so the numbers are safe and now offer more functionality than when it rang in the office for the receptionist to answer the call. They are gaining so many new benefits with the full time auto attendant that they are feeling better about the change. The savings is in the thousands and the new service is better than what they had in the office!!

Results – productivity, leads – bottom line

AccessDirect evaluated the company needs, worked directly with the owner and solved their needs in less than 24 hours. We made the downsizing less painful and made their communications more efficient.

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