Challenge: A Hawaiian company needed to establish a phone number in California immediately because they were expanding their business to the mainland. They had a certain jewelry that was beginning to become popular in Los Angeles and their website was flooded with questions about where people could buy the jewelry. They decided to open a Los Angeles store in the future, but in the interim they wanted to appear as though they had a California office. They called AccessDirect to see if they could get a phone number that would somehow ring their office number in Hawaii and make it look like they had a Los Angeles local number. So we have Hawaiian Company Mainland presence needed.
Solution: AccessDirect immediately gave the jewelry company a choice of California numbers. We set up a professionally recorded ‘Direct Executive’ package so that when someone called the Los Angeles number, they received a greeting that thanked them for calling the store and connected their call using find-me, follow-me or call transfer technology. The customers didn’t know they were actually connecting to an office in Hawaii. If no one answered, the call was brought back into a voice mailbox and a wav.file was sent to the owner of the jewelry store so she knew she had a call from someone in Los Angeles and she could respond accordingly.
Results: The jewelry store became inundated with calls from the Los Angeles store and received so many orders that they soon had enough resources to open an actual location in Los Angeles. The owner was extremely happy with the service for AccessDirect!