Challenge: A lady who owns a huge salon had one receptionist and no phone system. She has fourteen stylists and a big facility. Every time the phone rang at the front desk, the receptionist would have to leave her station and walk around to find the person who the phone call was for. The receptionist was always running around and never at her desk, and phone calls and walk in clients were regularly missed. The lady who owned the building and the business wanted a way for the calls to come in and be routed to the appropriate stylist’s cell phone, so that the receptionist could stay at her desk. She also wanted to a way for calls to be transferred from person to person.
Solution: I sold the owner of the business a package from our Direct Enterprise solutions. She now hard forwards her main line to a number provided by AccessDirect which goes immediately to an auto attendant. The auto attendant lists the stylists’ names, or the customer can choose the dial by name directory to find the person they are looking for. The customers can also press 0 to talk to the receptionist, and she can pick up on their second line because she is now always at her desk. If a stylist wants to transfer a call to another stylist, they just press the # key and the person’s extension and the call is easily transferred. After hours, the Auto-Attendant is programmed to not ring their cell phones, but to direct clients to leave a message which is delivered via .wav file in their email. This client needs large salon virtual receptionist features for their business.
Results: The owner of the building/business is so happy with AccessDirect and her Direct Enterprise package. Her receptionist no longer has to leave her desk to run messages to people. The stylists can get more work done because they don’t have to leave their chairs, and they can take appointments right from their cell phones. They love the delivery of messages to their email because it doesn’t matter if they are off for the day or if it’s after hours, they can listen to their messages anytime, anywhere. They also love the convenience of being able to turn on a holiday greeting if they are planning on taking any sort of extended time off. The business is working so much more efficiently and the owner is very happy with AccessDirect!