Challenge: A local area pool hired a person mainly to answer the phones and help work the concession stand. The questions were always the same. ‘What time are you open?’ ‘What are your hours on the weekends?’ Instead of paying hourly wages to a live person, the management wanted an auto attendant to pick up the phone and answer these questions, which comprised of 90% of their calls. This way the employee would be free to work in the concession stand without constant interruption. If the call was an emergency or a parent wanting to contact their child, the pool managers wanted an option where the calls could get through to a person.
Solution: We recommend the 2500 minute DR3 package. This package gave the pool 2500 minutes per month for people to call and get the information they needed, and the ability to press a button to transfer the call to the cell phone of the person on ‘Emergency Duty.’ That person took all calls from parents or other emergencies, so if there was ever a need for a live person, callers could talk to someone.
Results: The managers of the pool were ecstatic because they cut down to only two employees having to work the concession stand during the entire summer. The AccessDirect informational Auto Attendant freed someone from answering the phone several times a day to repeat the same information. Parents were comfortable knowing they would always be able to reach someone with the system. It worked out so well that the pool managers also purchased a package for their winter shop, which is a ski resort! The Direct Receptionist Plan was a great way to help the pool’s employees be more efficient, and also a perfect way to communicate pool hours and other information quickly. This meant more fun in the sun for eager kids wanting to swim away the days!