Challenge: A customer who owns a restaurant called and said that she had to staff an extra person because their restaurant was very busy during the lunch hour and they were receiving several calls each day asking what the daily special was. She had someone answer the phones for about four hours daily, and that person wasn’t able to do other things like bus tables or be a hostess. She wanted the customers to call and hear the daily specials each day, and not have to take the time to have a conversation with them. Not only that, they were often getting busy signals and she was afraid she was losing business to other restaurants. This customer needed a reliable phone answering service from AccessDirect.
Solution: I suggested that during the day, the customer hard forward to our service so that they could hear a recording of the lunch special for the day. I gave her instructions to record the different lunch specials daily, and that way when the customers called they would hear the date and the daily specials without having to talk to anyone. They would also avoid busy signals. I suggested that if the customer still needed to talk to someone, they leave a message which would send the owner of the restaurant a text message and an email letting her know to listen to the message and to call the person back if need be.
Results: The restaurant owner takes about 2 minutes each day to record the daily special and when the phone rings, it goes directly to the menu for the day. If a customer wants to get hold of the owner, they leave a message and get a call back. This has saved so much time and money because the owner doesn’t have to pay someone just to answer phones and give the daily specials. She is very happy with our system and she feels like there is time to concentrate on her customers and her business during the busy day.