Challenge: When the owner called us, he was in a quandary about how to handle calls that were keeping him up all night long. His business was growing after many years and he had always handled most of his calls, but it was now getting out of hand.
Solution: He had been forwarding his main business number to his cell phone for years, during after hours. We put together a customized menu that allowed callers to transfer to the false alarm after hour’s customer service desk, or to the on call guard or to leave a message for billing and office staff. With these options in place, he no longer had to take care of false alarms that happened all hours of the night. What a relief it was to have a professional auto attendant that took care of calls and gave his callers a much better experience than being transferred to a cell phone.
Results: AccessDirect evaluated the security company’s needs, worked directly with the manager to solve their challenges and gave them a much more reliable emergency response than transferring to a cell phone had previously. The owner can now manage the on-call staff through the AccessDirect online web admin changing on call guard’s notification in minutes!