Challenge: A small tax business had hired over 20 people to help with seasonal taxes. They wanted a way to leave daily messages for all employees every day, and they wanted each employee to have a voice mailbox and extension number so that customers could call their tax preparer directly.
Solution: I recommended our Seasonal Direct Receptionist 3 package. The package gave the company 4000 minutes and up to 25 extensions to use. We set up Group Messaging so that the owner of the business got to broadcast his messages to his employees’ voice mailboxes easily. They also each had their own personal extension. The owner was also given Web Access, so that if he had to replace the workers, he could go online and change the names and email addresses for their Voice-to-Email wav.file delivery.
Results: The owner is extremely pleased with how efficient the Auto-Attendant is. Each employee has their own Voice Mailbox so they can each record their personal greetings and they can deal with their own customers. The owner is able to leave all 25 employees messages at once with our Group Messaging feature. He told me he didn’t know how he would get through tax season without our help.