Rotary Club needed to save money and to be more efficient
Challenge: A lady who did volunteer work for a Rotary club called and said that she really only went into the ‘office’ once a week to check messages, and that the Rotary club was paying for a phone line that they didn’t need. She was trying to save some money. She wanted people to be able to call the same number they had used for years and be able to get hold of someone immediately. This way she wouldn’t have to worry about checking messages and people could get hold of someone right away.
Solution: I suggested that she port the long standing number with the Rotary club to us and make it a ‘Single Find Me.’ For $19.95 a month someone could call the number and it could give a small introduction and then ring to whomever is ‘on call.’ They could easily change the ‘on call’ phone number from anywhere on our web interface. If for some reason the person ‘on call’ couldn’t answer, a message could be left and delivered to up to eight people via email. That way, the messages would be delivered right away if the person didn’t have a chance to talk to someone, and they could get a call back.
Results: The Rotary Club ported their number to our service. We programmed a Single Find Me so that whenever someone calls the number, they are connected to a person’s cell phone or land line who is ‘on call.’ If the caller doesn’t get a live person, they can leave a message which is immediately delivered to whomever is ‘on call’ as well. The Rotary Club just goes into our web interface and switches email addresses and phone numbers at will. This saves the time of driving to check messages and the frustration of not getting a call back for over a week. This also saves the expense of a phone line. This is working out perfectly for the rotary club.