Challenge: A potential customer called who had a small mortgage company. He had three representatives who all worked from their cell phones. They were really tired of having to give out their personal cell phone numbers for business all the time, as they were getting calls on weekends and during the evenings. They had business cards with their cell phones on them, and they really wanted a main number to advertise and tie everyone together under one ‘virtual roof’ so to speak. They wanted a main toll free and local number so that when people called, they could hear options to be transferred to the appropriate person.
Solution: AccessDirect set up the mortgage company with a toll free and a local number. Each number also worked as a fax-to-email. When their customers call the number, they have the option of pressing an extension to talk to whomever they’d like, and when the extension is pressed the call transfers to the appropriate cell phone. This way, the company has a ‘unified’ appearance.
Results: The mortgage company now advertises the AccessDirect toll free local phone numbers on their website and their business cards. The brokers hear a name announcement when they answer their cell phones so that they know the call is coming from work. The company feels better and looks more professional with the professional auto-attendant, and they still remain rent/building free. They love the email notifications as they can check their voice messages from their smartphones from anywhere. AccessDirect helps them look professional and bigger, at a very affordable price!