Challenge: A customer in New York had two offices, one in New York City and one in Buffalo. They really wanted to establish a Canadian presence before they opened a Canadian branch in Toronto. They called AccessDirect wanting to know if we could somehow provide a Toronto number which Canadian customers would call and it would then be forwarded to their New York office. They were worried that the Canadian customers would have to pay long distance charges, and they really wanted their customers to think that they were calling Toronto.
Solution: We set the customer up with a Toronto phone number and our Direct Executive package. When the Canadians call the Toronto number they hear a few ‘fake rings’ and then they hear a greeting, telling them what company they are calling. They then hear music while the call is transferred to the New York office. The solution sounds like the customers in Canada are calling a real office.
Results: The New York Company has decided to use Access Direct for several more different ‘locations.’ They are gaining business in different States and different parts of Canada with this simple, easy, affordable solutions provided by AccessDirect. This is a perfect example of how AccessDirect can allow your phone system to grow with your business.