Toll Free Number

Medical Services Company needed a new toll free number for their fast growing business.

Challenge, type of company, why they called

A fast growing medical services company needed to make sure all employees were getting calls directed to them based on the time zone they worked from. Employees were located from coast to coast. Also needing to be able to transfer calls to other employees.

Solution we developed for them

AccessDirect’s professional sales team consulted with the operations manager and we were able to setup timed out dials for the employees so calls were directed to them during business hours. During off times, the personal extensions were programmed to go to voice mail and the sales and customer service extensions were redirected to other employees that were in earlier time zones.

Results – productivity, leads – bottom line

AccessDirect was able to find a great toll free number for the Medical Services company and have their customized auto attendant setup and ready to use in less than 24 hours.

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