Information Only Mailboxes
How much time would you save if you didn’t have to answer every call? If most of your business calls during the day are all seeking the same information, let an information box take care of them for you! A pre-recorded greeting can give your customers details on your hours, location, special events… anything! And it’s fully automated process, freeing you up to tend to your business.
Gain More Time in Your Workday
A lot of the calls you take during the day are probably after the same basic information—store hours, directions, a fax number—it’s all easy information to give out, of course, but to answer each individual call eats up a big part of the day. Why not let an info box from AccessDirect handle those questions for you? It works like this: customers calling in will hear an automated menu giving them various options. One or more of those options directs them to the information they’re seeking: “Press 1 for store hours and locations; press 2 to hear about our back-to-school special events”, etc. Selecting one of these options presents the customer with a pre-recorded message that answers all their questions, and gives them the option to go back to the main menu. It’s all done without you ever hearing the phone ring. What’s more, the message can be easily re-recorded at any time if the information changes. A satisfied customer and more time for you: what’s not to love?
A Solution That Works Exactly The Way You Need
We can set up information boxes on any extension, and further customization is available. Want your callers to hear the information available, the have the option to leave a message? No problem! What if callers could still press a button to be transferred to your cell phone if they have more questions? We can do it! Get in touch with us today, and start seeing your workday open up!
Benefits of Information Boxes
- Get information to customers when you aren’t available
- After hours messages
- Store hours and directions
- Custom menu for selecting information to be played
- Saves time and money