How to Manage High Call Volume and Still Have a Productive Work Day
Many small business owners pride themselves on their ability to multitask. After all, running a business is all about being able to wear several hats at once. Too often, however, busy individuals mistake being distracted for being productive. Nowhere is this more obvious than when dealing with a high volume of incoming phone calls. Ultimately, how a small business handles high call volumes has a significant impact on its ongoing success. You may not realize it, but your phone habits can be a silent productivity killer that’s turning off potential sales.