Call Transfer Service at No Additional Cost
Live Call Transfer enables you to transfer calls to another phone and receive official calls even through you are not in the office. You can receive your official calls in your cell phone while traveling or the residence number if at home. Our follow me live call transfer service ensures that you receive your calls irrespective of your current location. The live call transfer facility is a major feature of our Hosted PBX system. Our phone transfer system is available for a monthly service charge.
Transfers a Live Call to Another Extension
Not all virtual PBX systems offer you the option of transferring a live call. When you’re speaking with a client and need to transfer them to another phone to speak with a specialist or ask a billing question, many virtual PBX systems require the caller to re-dial the main number and choose another extension. With Live Call Transfer Service from AccessDirect, you can easily send the call to another phone while the customer listens to “on-hold” music. This service truly gives you the “big business” image without the big system price.
You can transfer between extensions within your own system or send the call to an outside number without tying up your phone line. So, even if you currently have only one line into your business, you phone line is free when you transfer the call.
Call Screening with your Live Call Transfer Service
Our phone system includes a call screening feature, which lets you choose the numbers you want to receive via live call transfer. You can choose to take a transferred call or route it directly to the voicemail system if you’re in a meeting or working with another customer.
The live call transfer system is an important feature of our hosted PBX system and elevates customer satisfaction…your callers reach the person that can assist them with one phone call. And, of course, if you’re out of the office, calls can be transferred to your cell phone while traveling or to a land line at home.
Types of Call Transfers
AccessDirect’s call transfer service offers all these options:
- Blind Transfer: Place the caller on hold and transfer to a different extension
- Voicemail Transfer: Place the caller on hold and send the call to a voicemail box
- Assisted Transfer: Place the caller on hold, check with the intended call receiver and then transfer call
- Re-Direct Transfer: Place the caller on hold and transfer to an outside phone number
With AccessDirect’s Call Transfer Service, your customers simply call one number and can be connected to the appropriate party to address their needs. Contact us for more information or call our customer service professionals at 877-599-6500.