AccessDirect’s hosted PBX system includes the automated phone answering service with premium call handling features that can give your company a big-business image through consistent quality customer interaction. While there are certainly benefits to having a live answering service on site, this is not often realistic as the office setting becomes increasingly mobile and remote.
The great thing about using a business phone answering system is that it allows modern workplaces to thrive, as off-site employees are able to maintain constant communication. AccessDirect’s system includes a virtual receptionist charged with managing all inbound and outbound calls during normal business hours and off-business hours. Our integrated voice response (IVR) facility of the auto attendant system greets each caller in a professional manner and appropriately transfers and routes calls to various extensions.
The automated answering system is set up ahead of time with specifications that allow all company employees to take advantage of the benefits of our Find Me Follow Me forwarding system. This system forwards unattended calls to alternate numbers such as pre-assigned cell and home phone numbers, and each employee sets up the alternative number parameters individually.
But why opt for an automated answering system over a live one?
Because this system is automated, it is actually more reliable than a human attendant. Businesses can also enjoy a significant reduction of costs by opting for an automated answering system over finding the funds to pay the salary of a full-time or even part-time receptionist. Companies will also save on costs associated with fulfilling legal requirements of having an employee as well as training.
Having an automated answering system also means businesses can make themselves available to clients 24/7, as callers will always be directed appropriately regardless if it is 10 or 2 in the morning. Many business owners and entrepreneurs might be surprised at how much costs can add up if they are constantly having to put a new person through training. Plus, an automated answering service won’t just not show up for work one day, call in sick or quit its job.
In many small and startup businesses, before getting a virtual PBX service in place complete with auto attendant, they ask that entry-level or front desk staff handle the responsibilities that a receptionist normally would. Implementing an automated answering service can free up these employees to concentrate their efforts on their more job-specific tasks.