Cloud computing technology has significantly impacted the business environment, with the cloud’s value for hosting communications technology like VoIP and cloud based PBX being particularly important for small and medium-sized businesses. In a recent CloudTweaks article, telephony expert Dave Martin explored the many benefits that cloud based PBX services bring to businesses.
“No matter how dramatic the reductions in OPEX, no matter how impressive the promised ROI, small and medium businesses cannot afford to rip and replace current infrastructure every time a technology breakthrough makes headlines,” Martin wrote. “Take the case of the PBX – on-premise equipment and systems have become increasingly complex and unwieldy to support and upgrade.”
Martin detailed how in contrast to on-premise solutions, cloud-hosted PBX services are a particularly attractive options for SMBs operating on an especially restricted budget that also want the capabilities of IP communications. With a cloud-hosted solution from AccessDirect, SMBs can use enterprise-class UC features such as integrated voicemail and email with fax-to-email and voicemail-to-email functionality.
Cloud Based PBX?
In a recent PC Magazine article, contributor Fahmida Y. Rashid sat down with industry executive Vlad Shmunis for his thoughts on how the cloud has transformed IP communications. As Shmunis noted, more businesses today are investing in virtual servers or pursuing solutions like virtual office phone in order to reduce their hardware expenses
“Many see software-as-a-service as a way to get enterprise-class software at a fraction of the price,” Shmunis told the source. “Hosted services are making it easier to manage email communications, file storage, and various forms of collaboration. But for many businesses, Voice-over-IP remained something administrators deployed on-premise, with all the hardware challenges and networking headaches traditionally associated with PBX and telephony. That is beginning to change, with a growing number of hosted VoIP platforms currently available on the market. For the most part, these systems offer businesses a full-blown telephony system where the phones communicate over the Internet with a remote PBX.”
The cloud is the technology that makes VoIP and virtual communications a possibility. Today’s corporate environment has been in the midst of a substantial shift, gravitating toward a more virtualized, distributed office model. However, what a business needs from its phone system remains basically the same. As Shmunis noted, businesses generally need extensions and voicemails established for their employees as well as separate extensions and voicemails that are associated with a business department.
A hosted PBX system from AccessDirect empowers SMBs with a solution that can meet all the business needs of a phone system and then some. With advanced features like professional business voicemail and automated answering service, businesses can rest assured that all communication lines are well maintained and no incoming callers receive a busy signal. As VoIP News contributor Rory J. Thompson recently noted, busy signals altogether can essentially be eliminated with VoIP technology, claiming that remembering what a busy signal even is now proves that a person is old.