Virtual Answering Service

Setup a Reliable and Cost Efficient Answering Service

Companies concentrating more on their big deals outsource their back office services to other leading service providers. This enables companies to pay full attention on their core businesses. One of the major business deals that a company would outsource is answering service. Currently, there are a large number of service providers specializing in providing answering service. If you are such a service provider, we can help you setup a virtual answering service that would cost efficient and reliable. You can thus provide phone answering service, answering message service, business answering service, call answering service and Internet answering service, to your clients through our virtual phone service.

No Expensive PBX Equipment

A traditional answering service is typically implemented in an office with multiple phone lines and switching equipment or computers. Such equipment is expensive to buy, install and maintain. The operating cost involved in the installation and maintenance is also very high. The Hosted PBX system that we provide would help eliminate these costs. Our PBX systems are inexpensive and user friendly. You do not require installing any equipment. All the functionality of a standard phone system will be delivered to you through dedicated phone connections. There is need for a bank of phone lines.

The major factor that differentiates virtual answering service from the conventional service is that virtual answering service provider need not have to buy, install, or maintain any equipment or even have a central office. By opting over to a virtual answering system, you can provide answering service to any company in any location. Our phone service being implemented through dedicated connections, in a virtual manner, lets you achieve geographic independence.

Answering Service Supported by PBX System

Virtual answering service supported by our PBX phone system can be implemented to handle calls 24/7. The greeting message of our auto attendant system can be varied according to working hours, weekdays and weekends, and holidays. Our phone system comes with ACD (Automatic Caller Distribution) system, which enables you to manage large number of calls in an easier manner. In case, the number of calls arriving simultaneously exceeds the number of call agents you have, calls will be automatically diverted to the voice mail system. Callers will thus be able to leave their messages, instead being made to hear the busy tone. Our phone system can be applied effectively for setting up a virtual answering service, and also as call center service and other help desk services.

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