WHAT IS A VIRTUAL ATTENDANT?
Today’s technology makes it possible for businesses of any size—including sole proprietorships—to convey a very credible big-business image. Virtual attendants, or call attendants, are one very practical example of that. Virtual attendants allow businesses to provide sophisticated phone services, the kind that might be commonly associated with larger companies, very cost effectively.
Virtual attendants are exactly what they sound like—an automated method for businesses to answer and transfer phone calls, without the need to have a “real person” staffing the phones. Virtual attendants replace live operators and allow for call routing.
Small businesses looking for ways to save money without sacrificing service can reap big benefits through virtual attendants.